This copy of windows is not genuine..sure it is!

MintMan

New member
Local time
4:08 PM
Messages
12
Hello, I just recently noticed I have a problem I got this message "this copy of windows is not genuine" It is genuine though it came with the e-machine when I bought it and has never given me this message before.

I just recently installed linux mint 13 mate. and so I deleted other partitions containing ubuntu. I ran into a little difficulty because apparently the MBR in windows did not exist or windows could not access it. I did not know what to do about that so I decided to install mint and have it boot up my pc and it worked from there I was able to open windows from the dual boot menu. Somewhere in this process I tried to repair windows hoping it would fix the MBR with my repair disks but it would not work it said not enough disk space to back up all my files so it stopped working.

Otherwise I thought everything was ok Linux mint booted up ran fine. And windows opened fine and ran fine. Until I saw this message that windows is not genuine.. Is there a way I can verify the numbers? by inputing them somewhere in the pc software? The pc has the OS validation numbers on the back. As the software came pre-installed.

I tried to validate windows on the web but it only tried to make be buy a new windows program.

I really don't want to go through the whole re-install thing I actually have the pc working fine except for this message..

Thanks for any attempts to help.

Dave


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F7778FA3-068D-42E4-81D9-D93D1FCB60AD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F7778FA3-068D-42E4-81D9-D93D1FCB60AD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-479101804-727933289-769901794</SID><SYSTEM/><BIOS/><HWID>C7863A07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
Error: 0x1A8 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEAonZUnMyOWp9G1QqTSuKSAMAK3NWaiMwB2pQYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            081309        APIC1645
  FACP            081309        FACP1645
  HPET            081309        OEMHPET0
  MCFG            081309        OEMMCFG 
  WDRT            081309        NV-WDRT 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            081309        OEMB1645
  AWMI            081309        OEMB1645
  SSDT            A M I         POWERNOW
 
Last edited:

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate

My Computer My Computer

At a glance

64-bit Windows 11 Pro for WorkstationsIntel i7-8700K OC'd to 5 GHz64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600...ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
Graphics Card(s)
ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
Hard Drives
1TB Samsung 990 PRO M.2,
4TB Samsung 990 PRO PRO M.2,
TerraMaster F8 SSD Plus NAS
PSU
Seasonic Prime Titanium 850W
Case
Thermaltake Core P3
Cooling
Corsair Hydro H115i
Keyboard
Logitech wireless K800
Mouse
Logitech MX Master 4
Internet Speed
2 Gb/s Download and 100 Mb/s Upload
Antivirus
Malwarebyte Anti-Malware Premium
Browser
Google Chrome
Other Info
Logitech Z625 speaker system,
Logitech BRIO 4K Pro webcam,
HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
info supplied

I supplied the info you needed. Thanks.
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate
You appear to have multiple issues -
let's start with hopefully the easy one.....


This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

Once complete, please reboot twice, then post another MGADiag report.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
zip & exe?

Do I install a zip file and an exe?

Thanks, Dave
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate
No - simply download the exe file
iata_enu.exe
and run it
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
would not install

It said this computer does not meet the minimum requirements to install this software.
 
Last edited:

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate
OK - let's check some of the other potential causes then.....


Please run the following commands, and post the results in a Code Box


DIR C:\Windows\System32 /AR /S
NET START CRYPTSVC
SC QC CRYPTSVC
SC QUERYEX CRYPTSVC
REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S




They may show something


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
code

Code:
l.evtx
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05/06/2011 12:47 AM 69,632 Microsoft-Windows-TerminalServices-RDPCli
ent%4Operational.evtx
05/06/2011 12:47 AM 69,632 Microsoft-Windows-TerminalServices-Remote
ConnectionManager%4Admin.evtx
05/06/2011 12:47 AM 69,632 Microsoft-Windows-TerminalServices-Remote
ConnectionManager%4Operational.evtx
04/06/2012 10:42 AM 69,632 Microsoft-Windows-TZUtil%4Operational.evt
x
07/18/2012 11:15 AM 69,632 Microsoft-Windows-UAC%4Operational.evtx
07/10/2012 06:34 PM 1,052,672 Microsoft-Windows-UAC-FileVirtualization%
4Operational.evtx
09/03/2012 05:52 PM 2,166,784 Microsoft-Windows-User Profile Service%4O
perational.evtx
04/06/2012 10:42 AM 69,632 Microsoft-Windows-VDRVROOT%4Operational.e
vtx
04/06/2012 10:42 AM 69,632 Microsoft-Windows-VHDMP%4Operational.evtx
 
08/30/2012 09:34 PM 69,632 Microsoft-Windows-WER-Diag%4Operational.e
vtx
04/06/2012 10:42 AM 69,632 Microsoft-Windows-WFP%4Operational.evtx
08/24/2012 07:35 AM 69,632 Microsoft-Windows-Windows Defender%4Opera
tional.evtx
08/24/2012 08:42 AM 1,052,672 Microsoft-Windows-Windows Defender%4WHC.e
vtx
08/15/2009 04:23 PM 69,632 Microsoft-Windows-Windows Firewall With A
dvanced Security%4ConnectionSecurity.evtx
09/03/2012 05:52 PM 1,052,672 Microsoft-Windows-Windows Firewall With A
dvanced Security%4Firewall.evtx
09/03/2012 03:16 PM 1,052,672 Microsoft-Windows-WindowsBackup%4ActionCe
nter.evtx
08/05/2012 07:09 AM 1,052,672 Microsoft-Windows-WindowsSystemAssessment
Tool%4Operational.evtx
09/03/2012 05:52 PM 1,052,672 Microsoft-Windows-WindowsUpdateClient%4Op
erational.evtx
08/15/2009 04:23 PM 69,632 Microsoft-Windows-Winlogon%4Operational.e
vtx
04/06/2012 10:42 AM 69,632 Microsoft-Windows-WinRM%4Operational.evtx
 
04/06/2012 10:42 AM 69,632 Microsoft-Windows-Winsock-WS2HELP%4Operat
ional.evtx
04/06/2012 10:42 AM 69,632 Microsoft-Windows-Wired-AutoConfig%4Opera
tional.evtx
04/06/2012 10:42 AM 69,632 Microsoft-Windows-WLAN-AutoConfig%4Operat
ional.evtx
04/06/2012 10:42 AM 69,632 Microsoft-Windows-WPD-ClassInstaller%4Ope
rational.evtx
04/06/2012 10:42 AM 69,632 Microsoft-Windows-WPD-CompositeClassDrive
r%4Operational.evtx
06/08/2012 07:58 AM 69,632 Microsoft-Windows-WPD-MTPClassDriver%4Ope
rational.evtx
08/15/2009 05:04 PM 69,632 ODiag.evtx
05/04/2011 09:03 PM 69,632 OSession.evtx
09/03/2012 05:52 PM 20,975,616 Security.evtx
08/17/2012 11:43 AM 1,052,672 Setup.evtx
09/03/2012 05:52 PM 20,975,616 System.evtx
08/15/2009 04:23 PM 69,632 Windows PowerShell.evtx
129 File(s) 105,451,520 bytes
 
Total Files Listed:
2318 File(s) 976,005,995 bytes
0 Dir(s) 124,236,111,872 bytes free
 
C:\Windows\system32>NET START CRYPTSVC
The requested service has already been started.
 
More help is available by typing NET HELPMSG 2182.
 
 
C:\Windows\system32>SC QC CRYPTSVC
[SC] QueryServiceConfig SUCCESS
 
SERVICE_NAME: CRYPTSVC
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k NetworkService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Cryptographic Services
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT Authority\NetworkService
 
C:\Windows\system32>SC QUERYEX CRYPTSVC
 
SERVICE_NAME: CRYPTSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1692
FLAGS :
 
C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
DisplayName REG_SZ Security Processor Loader Driver
ErrorControl REG_DWORD 0x3
Start REG_DWORD 0x0
Type REG_DWORD 0x1
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
0 REG_SZ Root\LEGACY_SPLDR\0000
Count REG_DWORD 0x1
NextInstance REG_DWORD 0x1
 
 
C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /S
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
NextInstance REG_DWORD 0x1
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
Service REG_SZ spldr
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x400
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ Security Processor Loader Driver
Capabilities REG_DWORD 0x0
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
ActiveService REG_SZ spldr
 
 
C:\Windows\system32>
 
Last edited by a moderator:

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate
Open Windows Explorer and navigate to the C:\Windows\System32 folder. find the Catroot2 folder there, and right-click on it - select Properties.

In the General tab, clear the box beside 'Read-only (Only.....' by clicking in it until it's empty (it cycles around three values)

Click Apply.
Accept any warnings that come up - if you get a 'Ignore/Ignore All/Try again' option, pick 'Ignore all'

Once complete (may be almost instantaneous),

reboot, and run another MGADiag report.

 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
not working.

It keeps saying access denied when I try to save the change.
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate
OK - run the following command so we can hopefully see what the problem is.

ICACLS C:\Windows\System32\Catroot2
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here is what I got..


C:\Windows\system32>ICACLS C:\Windows\System32\Catroot2
C:\Windows\System32\Catroot2 BUILTIN\Administrators(F)
CREATOR OWNER(OI)(CI)(IO)(F)
BUILTIN\Administrators(F)
NT SERVICE\CryptSvc(OI)(CI)(F)
NT SERVICE\TrustedInstaller(I)(F)
NT SERVICE\TrustedInstaller(I)(CI)(IO)(F)
NT AUTHORITY\SYSTEM(I)(F)
NT AUTHORITY\SYSTEM(I)(OI)(CI)(IO)(F)
BUILTIN\Administrators(I)(F)
BUILTIN\Administrators(I)(OI)(CI)(IO)(F)
BUILTIN\Users(I)(RX)
BUILTIN\Users(I)(OI)(CI)(IO)(GR,GE)
CREATOR OWNER(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate
That looks OK - let's move up a level then.......


Open Windows Explorer (Computer)
Navigate to the C:\Windows folder
Find the System32 sub-folder and right-click on it
select Properties

Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.
Click on Apply.

Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

Wait for it to finish - it could take a couple of minutes.

OK out, and exit Windows Explorer.

Reboot twice

Post a new MGADiag report.

 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here is what I got on the next result.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F7778FA3-068D-42E4-81D9-D93D1FCB60AD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F7778FA3-068D-42E4-81D9-D93D1FCB60AD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-479101804-727933289-769901794</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>ET1331G</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090813000000.000000+000</Date></BIOS><HWID>C7863A07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2272009
Installation ID: 015861548813196490455902406003705202380042702050337046
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/5/2012 3:29:43 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:2:2012 15:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEAonZUnMyOWp9G1QqTSuKSAMAK3NWaiMwB2pQYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            081309        APIC1645
  FACP            081309        FACP1645
  HPET            081309        OEMHPET0
  MCFG            081309        OEMMCFG 
  WDRT            081309        NV-WDRT 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            081309        OEMB1645
  AWMI            081309        OEMB1645
  SSDT            A M I         POWERNOW
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate
I'm surprised at that - the error message isn't normally associtead with that fix, unless also accompanied by another error.

Please check the status by validating at www.microsoft.com/genuine/validate - you'll be offered IE9 and MSE when it passes. (you don't have to take them)

Assuming it does pass, we're done :)
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Do you think if I did a rollback it would clear this up? Also am I wrong in noticing that there are activation numbers and it seems the license was there in the last report I gave you. I don't understand why there is a problem then.. Anyway I will try what you just sent me..
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate
It did pass why would it pass? What did we do? That's great if it is fixed. Should I go back and revert the system32 folder to the way it was before?

Thanks for all your help!

Dave
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate
DO NOT FIDDLE!
The System32 folder is now exactly the way it should be.
This problem usually arises for one of three reasons.

1) malware
2) Registry 'Cleaners'/System 'Optimisers'
3) the user being ill-advised by friends or websites.

ONLY data files should ever be set to read-only - there are other ways to prevent accidental damage to system files, most of which are permanently active anyhow.


Good Luck!
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I went back to look at the system32 folder I did nothing to it, it is set to read only. I did noting to it. But if it is fixed I am happy.

Does that mean CCleaner is not good to use for cleaning the registry?

I did delete a lot of files I had in the download folder yesterday maybe one of them were malware.

Thanks for all your help Noel.
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitAMD Anthlon II X2 235e Dual Core Processor
Computer Manufacturer/Model Number
emachine ET1331G-03w
OS
windows 7 home premium 64 bit
CPU
AMD Anthlon II X2 235e Dual Core Processor
Other Info
Linux Mint 13 Mate
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