"this copy of windows is not genuine"

[Tews]

You have three options IMO... 1. Use the phone activation option .... 2. Do nothing, and take the chance that your OS will stop functioning... 3. Return the laptop for an exchange... Good Luck..

 

[kynsiatatsu]

"You must activate Windows 7 within the 30 days grace period after installation before it expires."

but i bought it brand new from best buy..it should have been activated already...

If what you are saying is true, Bestbuy took you for a ride. Otherwise, you are taking us for a ride.

Only you know the truth, so the two options are;

1) take the machine to Bestbuy and confront them with that mgadiag log.

2) Buy a genuine copy of win7.

i havnt done anything to the OS...iv only installed and un-installed games..ill take it to the best buy thats near me and hope they can do something thats free OR cheap...

 

[Petey7]

Most Best Buys have the Geek Squad counter near customer support. I can't speak for all of them, but that runs the counter at the Best Buy I go to is really smart. I've seen him fix a couple problems right there at the counter. Seeing as you just bought the computer they should help.

Also, their should be a sticker on the bottom of the computer with the product key for your copy of Windows. Go to system > activate windows/change product key.

If all else fails, contact Toshiba. YOu should have at least a 1 year warranty with them if you really did just buy your computer.

 

[kynsiatatsu]

ok, so I restarted and it popped up the activation thing..so i did the phone activation thing and im not verified..im still very tempted to get the "ultimate" version tho..

 

[DeaconFrost]

You don't seem to be following along with what others are suggesting. Did you try entering the key from the bottom of your laptop and doing the online activation? Did you try going through the phone activation completely?

 

[Bill2]

You don't seem to be following along with what others are suggesting. Did you try entering the key from the bottom of your laptop and doing the online activation? Did you try going through the phone activation completely?

The COA key cant be activated online, only via phone activation.

 

[kynsiatatsu]

yeah i did all that...the key on the laptop wasn't valid or something and told me to go do the phone thing so i did the complete phone thing and after all of it i had no error messages and it said "congrats your version of win 7 is now activated"

 

[Kirsch]

yeah i did all that...the key on the laptop wasn't valid or something and told me to go do the phone thing so i did the complete phone thing and after all of it i had no error messages and it said "congrats your version of win 7 is now activated"

aka problem solved?

 

[Bill2]

yeah i did all that...the key on the laptop wasn't valid or something and told me to go do the phone thing so i did the complete phone thing and after all of it i had no error messages and it said "congrats your version of win 7 is now activated"

Congrats, your win7 is now activated!

 

[kynsiatatsu]

dunno...im like a prep working on a semi truck when it comes to this computer stuff...

 

[Petey7]

So, just to clarify, your copy of 7 is now activated?

 

[kynsiatatsu]

but im stuff wondering why it happened 6 months AFTER i bought it..

 

[kynsiatatsu]

So, just to clarify, your copy of 7 is now activated?

thats what the phone thing said..

 

[Bill2]

but im stuff wondering why it happened 6 months AFTER i bought it..

Did you change any hardware?

 

[kynsiatatsu]

i only changed the 2 cards...from 2 1GB to 2 2GB other then that no..

 

[theog]

but im stuff wondering why it happened 6 months AFTER i bought it..

Cause, your BIOS is corrupted.

 

[kynsiatatsu]

but i jsut updated my BOIS (i think..) cause my FN key wasnt working..

 

[Kirsch]

but im stuff wondering why it happened 6 months AFTER i bought it..

Cause, your BIOS is corrupted.

Corrupted might be a harsh word, his computer is still running lol

Honestly, I wouldn't worry about it. You are activated. Congrats. Continue using Windows 7 with no worries

 

[Kirsch]

but i jsut updated my BOIS (i think..) cause my FN key wasnt working..

My windows 7 become not genuine after perform BIOS update

 

[Tews]

I believe this case is solved Tonto...