"This PC has unsupported hardware" error message

[Sylveon Fetish]

On my Lenovo b570 laptop, I am randomly getting popups during games with "This PC has unsupported hardware" messages.

Which nothing could be further from the truth. This laptop originally came preinstalled with Windows 7 and it never gave that error message with the old now defunct hard drive. And my new hard drive came from another Windows 7 computer so it is not the hard drive either. It says in the error message something about the processor but considering that Windows 7 came preinstalled on this machine, that is false.

In fact, Lenovo has drivers for Windows 7 64-bit only. No Windows Vista or earlier, and no Windows 8 or 10. This is a Windows 7 designed PC.

But I still get the error message

 

[Ranger4]

Open Control Panel & select Device Manager & see if there are any yellow exclamation marks alongside any item. Get back to us if there are any.

When you say the Hard Drive came from another Windows 7 computer, did you do a fresh install of Windows 7, or are you using it without a fresh install. If that is the case there would probably have been some hardware on the old computer that is not on your computer & it is looking for that hardware & hence the message.

 

[Sylveon Fetish]

Open Control Panel & select Device Manager & see if there are any yellow exclamation marks alongside any item. Get back to us if there are any.

When you say the Hard Drive came from another Windows 7 computer, did you do a fresh install of Windows 7, or are you using it without a fresh install. If that is the case there would probably have been some hardware on the old computer that is not on your computer & it is looking for that hardware & hence the message.

It is a clean install. I used Gparted to wipe the drive first.

 

[Ranger4]

Have you had a look in Device Manager as I suggested in Post #2 to see if there are any yellow exclamation marks.

 

[Sylveon Fetish]

There isn't now after I restarted the computer. I don't know if there were before I restarted my computer.

 

[Sylveon Fetish]

no exclamation points anywhere and obviously MS is mistaking because Lenovo doesn't support Windows 10 on this machine

 

[johnhoh]

That is the message microsoft has been giving to users (like me) who are using a Kaby Lake cpu on windows 7. But the laptop you are on I believe uses a Sandy Bridge cpu, so its weird you are getting that message. Suggest you run intel driver detect to update your drivers. If you indeed are running a Kaby Lake cpu, you're going to keep getting that message, but you can ignore it.

Intel® Driver Update Utility

 

[MeOnMine]

There was an update the caused older machines to falsely get that message.
Run a restore or update as i believe it was repaired.

 

[ThrashZone]

Hi,
There was also a update that affected older amd processors too but as far as I'm aware E8400 is not a amd processor
The irony was MS was going to send a update to fix the update that stopped windows from updating lol

I haven't updated for April yet on a Q9550 Intel processor so who knows what will happen
And March's non security updates have not been installed either
But policy is do not even think of updating unless you have a system image created well before doing so

 

[Sylveon Fetish]

I don't know what a "Sandy Bridge" CPU is. Mine is Intel. I've only heard of Intel, AMD, and Nvidia. Never heard of Sandy Bridge but this is the specs.

 

[ThrashZone]

Hi,
Post the last round of updates that were installed possibly we can follow the rabbit hole to them and the known issues posted about them.

 

[Sylveon Fetish]

List of updates according to update history

 

[Tpau]

"April 2017 preview (KB4015552 is causing the problem"
Uninstall it and it will go away, if not keep uninstalling those latest updates till you hit the correct one.

 

[Sylveon Fetish]

"April 2017 preview (KB4015552 is causing the problem"
Uninstall it and it will go away, if not keep uninstalling those latest updates till you hit the correct one.

I can't. it is not listed in "installed updates" therefore I cannot uninstall it

 

[ThrashZone]

Hi,
If you noticed it was listed as a Optional update
We all tend to stay far away from those classified updates because they usually only cause more issues than the cure
Create system images well before installing Any windows updates is the policy we practice then undoing them is easily done.
Imaging with free Macrium - Windows 7 Help Forums

Backup and Restore with Macrium Reflect - Windows 10 Backup Restore Tutorials
Create Backup Image with Macrium Reflect by Britec - YouTube

 

[Wandering one]

Appears to be an M$ screwup. There is a post on gHacks a week or so ago, same older CPU, same problem. I know with mine I tried W10 for a day or so when the freebie was out, and found out my E8400 was not 100% compatible, so I dumped the whole thing.
Guess they missed some filters in the check for 'too new' hardware update.
Art.

 

[Megahertz07]

Edited:
Sandy Bridge is the 2nd generation of i3, i5 and i7 architecture witch include new Pentiums and Xenon.
Skylake is the 6th generation.
Kaby Lake is the 7th generation.
Pentium B940 is from the 2nd generation (Sandy Bridge).

 

[tetraps]

Sandy Bridge is the 6th generation of i3, i5 and i7 architecture witch include new Pentiums and Xenon .

Unless I'm mistaken Sandy Bridge is the 2nd generation of Core architecture. Skylake is the 6th.

 

[Sylveon Fetish]

I uninstalled that update and even ran a patch posted on Reddit (it is a workaround for the newer processors) but I am STILL getting that message on this older processor! EVERYBODY on Reddit says that the patch works flawlessly but nothing could be further from the truth.

Anything else to try?

 

[johnhoh]

please post the link to the reddit thread