Trojan Fake..with Rootkit..HELP

[Laurelle]

I have been trying for days to get rid of this trojan but I'm getting no where. It is so deep rooted that I can't even get windows to boot up. I have a Dell Inspirion 560 32 bit windows 7. I have tried every thing and can't get windows to load. I can't get the dvd/cd drive to work so that I can run Microsoft Security Essentials or Norton Internet Security 2012 or Norton bootable recovery tool or norton power erase or My Dell CD with all of the Drivers. The dell cd will preform all of the diagnostics but won't let me into the drivers. Everything is on that pc. Any one have a suggestion or should I take it to a repair person?

 

[Golden]

Hi Laurelle,

You should run Windows Defender Offline - you can run it from a USB flash drive to circumvent the issues you are having with your DVD player:

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

Do you know which rootkit has infected your PC?

Regards,
Golden

 

[shawn77]

If windows defender doesnt work

Download Farbar Recovery Scan Tool

Farbar Recovery Scan Tool Download

and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• • Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
  Select Command Prompt
  In the command window type in notepad and press Enter
  The notepad opens. Under File menu select Open
  Select "Computer" and find your flash drive letter and close the notepad
  In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive
  The tool will start to run
  When the tool opens click Yes to disclaimer
  Press Scan button
  It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

[jrohrig]

If you have a second user account and can boot into safe mode you should be able to performed a system restore to a point that was just before you noticed the Trojan. Hope it works.

 

[Laurelle]

Thanks to all!

I'll have to try your suggestions tomorrow. I have a family party to go to...O Yea..Bar-B-Q!!!


Anyways..thanks everyone for your help. I'll let you know how it works out tomorrow.

Laurelle