Solved Trojan virus malwarebytes

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united kingdom
i have a trojan virus that wont go away. its named trojan.agent.hmgen. no matter how many times i delete it with malwarebytes it wont go away.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 ultimate 64bit
CPU
amd fx 4100
Motherboard
Asus M5A97 R2.0
Memory
corsair xm3 2x2gb
Graphics Card(s)
amd radeon hd 6870
Monitor(s) Displays
samsung s22c300
Screen Resolution
1920x1080
Hard Drives
Western Digital Caviar Blue 500GB
PSU
corsair cx500
Case
antec one s
Cooling
corsair a70
Keyboard
10 years old made in china keyboard
Mouse
thinkpad
Internet Speed
8mbps
Antivirus
malwarebytes
Browser
google chrome
Other Info
cost = £380.34
Is it claiming that virus on one specific file every time? [give us that filename too please]

If so it's being auto replaced from another copy.

What active anti-virus solution is declaring this virus?

My own trick for this is to note the filename in question, boot into safe mode, search for that filename throughout the main partition and remove all copies AND check for this filename in the registry and remove any suspicious ones (likely all).
[backup the registry just in case beforehand]
Really nasty one, I'd boot to just a command prompt and use old dos commands to find and remove it, if necessary.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built Custom
OS
Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
CPU
AMD FX-8350 CPU v1.15 (or 1.0F) BIOS was required!
Motherboard
MSI 890FXA-GD70
Memory
8G CAS-7 G-Skill DDR3 @1333 (2 fours) [mobo nonOC max rec'd]
Graphics Card(s)
Radeon HD 7950 [3 gigs of GDDR5] MSI Twin Frozr model
Sound Card
Realtek High Definition Audio (onboard mobo, ALC-889 chip)
Monitor(s) Displays
2 WS LED Monitors: One LG One Viewsonic
Screen Resolution
1920 by 1080
Hard Drives
SSD for OS: Samsung 840 Pro
SSD for VM and utilities: Adata SX900
7200 RPM SATA HDs for the rest: Hitachi and Seagate
PSU
Corsair TX850 - 850W max, in service since August 2010.
Case
Thermaltake Armor A90
Cooling
Thermaltake Spin Q CPU Cooler, in service since August 2010
Keyboard
Logitech G11
Mouse
Logitech M310 Wireless
Internet Speed
100 Megabit broadband supposedly upgraded from 50 (Cable)
Antivirus
Bitdefender Internet Security 2014 suite
Browser
Pale Moon 64-bit main, also IceDragon, Opera, and Maxthon.
Other Info
CompTIA A+ certified (220-800 series) in July 2013.
Please download AdwCleaner:
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
Save to the desktop.

Close all open programs.
To run the program, right-click AdwCleaner.exe and select: Run as Administrator

Click on Search and confirm the prompt.
After the program finishes, a text file report opens.
Please post the content of the C:\AdwCleaner[Rx].txt in your reply.

Post the log before doing the delete part below.

To delete:



Run AdwCleaner once again.
This time click on: Delete
When done, please post the content of the C:\AdwCleaner[Sx].txt in your reply.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Packard Bell
OS
Windows 7 Home Premium 64Bit
CPU
AMD A6-3420M 1.5GHZ OC - 2.0GHZ
Memory
4GB DDR3 1600MHZ
Graphics Card(s)
AMD RADEON 6520G+AMD RADEON HD7470M 1GB DDR3
Screen Resolution
1366x768
Hard Drives
500GB SATA
Internet Speed
18Mb Unlimited
Antivirus
AVAST!
Browser
MOZILLA FIREFOX

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Hell oh Well
OS
Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
CPU
Intel Core 2 Duo 2.93GHz
Memory
Not much with my ADHD
Graphics Card(s)
ATI Radeon HD 4350
Monitor(s) Displays
24" HDTV/Monitor
Screen Resolution
Blurry after a Scotch or 2
Hard Drives
1 HDD 250 GB, 1 HDD 1 TB, 3 - 1 TB Externals
Case
Don't get on my case...man :D
Cooling
I have an Air Conditioner & Diet Pepsi
Keyboard
Saitek Cyborg
Mouse
10 yr old MS optical mouse that still works
Internet Speed
Never fast enough
Antivirus
Various
Browser
Various

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 ultimate 64bit
CPU
amd fx 4100
Motherboard
Asus M5A97 R2.0
Memory
corsair xm3 2x2gb
Graphics Card(s)
amd radeon hd 6870
Monitor(s) Displays
samsung s22c300
Screen Resolution
1920x1080
Hard Drives
Western Digital Caviar Blue 500GB
PSU
corsair cx500
Case
antec one s
Cooling
corsair a70
Keyboard
10 years old made in china keyboard
Mouse
thinkpad
Internet Speed
8mbps
Antivirus
malwarebytes
Browser
google chrome
Other Info
cost = £380.34
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