Solved trouble updating driver for AMD Radeon 6570 HD

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The model is a HP h8-1020
Regarding the ATI folder I followed your instructions but I found nothing

I succesfully uninstalled the driver and changed the windows update settings, there was no AMD in programs and features
Here's the screenshot of me running Driver Fusion:

 

[Slartybart]

Thanks, I'll lookup your machine on HP

No ATI Technologies folder in Progamdata, ok. I guess it got cleaned up in the regular uninstall process. Just wanted to check for bits and pieces.

Good, now WU won't compete with you on the AMD driver

Driver Fusion doesn't look right. It looks as though one of the upgrade or trial prompts might have been selected.
The last bullet: evaluation.....21 jours

I don't recall any of that when I installed the free version last night.

If you're still at the install screen, press the back button. If you already installed it, I hope you didn't purchase it yet.

Please post a screen shot of the Display driver in Device manager (plate/driver tab). I want to be sure that you've rolled it all the way back. I would expect that the screenshot(s) would not be so fine grained (ugly some might say)

Thanks
Bill

 

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here's what initially pops up when i run driver fusion:
And here'S the screen shot of my device manager tab, I can't acces the graphic card anymore so I just took a shot of the the whole window, is there something i'm missing?

 

[Slartybart]

To avoid confusing me, say Fusion instead of driver - ok

Yeah, based on that Fusion screen, it looks as though you downloaded the premium version. But that might only be their way of marketing the premium version (I did say the install prompted a lot of times).

Wen you download Fusion, did it automatically start or did you click on a button. The link I supplied should have started the FREE version download.

I'm not sure what will happen if you press the next button. Just don't press the Buy Premium button, I don't want you to incur any expense for a one time use. The free version does what you need.

If you hit the next button and it starts asking for payment options, cancel out of Fusion and I'll look for another avenue.
I've only recommended a purchase in one case, when the free utility (drive recover) could not resolve the issue.

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This is what I see when I launch Fusion. Ignore that screen - you're not interested in those features of Fusion.

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You'll want to move to the Family menu pick and select AMD.

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Let's try another way to see the Device information.
Please follow this tutorial to provide the current operating environment of your machine.
http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html

Thanks


Back in a few after I read up on your machine.

 

[Slartybart]

Just need confirmation on the model, I found HP Pavilion HPE h8-1020 Desktop
How Do I Find My Model Number or Product Number? HP Pavilion HPE h8-1020 Desktop PC | HP® Support

You said HP h8-1020. That one letter difference can mean a little or a lot. I don't want to look at a machine with a different board or components (I have made that mistake enough times )

Bill
.

 

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Ok, everything worked perfectly qith the fuion install and i'm at the same same spot indicated on your screenshot
And here's the Url for the specs:

 

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URL for specs

http://speccy.piriform.com/results/nKeNZG4M3WjnBlWdjJUb4ym

 

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ah my mistake , it is indeed an HP Pavillon HPE series model h8-1020

 

[Slartybart]

Let's see what Fusion says then,

scroll down - in the lower left hand corner, press details,

Print a screen for me - thanks

 

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Hers's the shot
However the list is quite long, do you need me to take a shot of everything?

 

[Slartybart]

ah my mistake , it is indeed an HP Pavillon HPE series model h8-1020

Thanks, machine in HPE

now...... the Speccy is in French.... ugh!
edit: That was odd, but cool. After I posted this and the next reply, I went back to Speccy and it's English. I can only guess that since it's a web page, that my language preference took effect.
edit2: Nope I was wrong, services and hotfixes are still French

Let me go through it and see if I need your language skills
As I said, most of what I'm looking at is version numbers.

I think you're beginning to appreciate why I let Windows update stuff now-a-days. AMD has been difficult for a few years now, but I think they found one aspect when they removed ACHI from the main install.

For future reference, even if an application suggests updating a driver - ignore it. If the application truly needs the device update it won't work or won't work well. Then you have to decide "Is the application worth the trouble an updated driver might cause". That will save you from losing hair or sleep over driver installs.

 

[Slartybart]

No, I don't need more screen shots - just scroll down the list and make sure that everything is of TYPE Display.

Uncheck anything that isn't Display

Then press the delete icon

Restart the machine - maybe then you'll have the ugly screen (large icons, fuzzy text) - it's ok if the screen is not ugly... it just surprises me.

For the next steps, I need to read the HP page and the Speccy information. It might be a while

Do you have the AMD install downloaded? Don't run it just yet, there might be one more thing to do.

Bill
.

 

[Slartybart]

Real quick - both Defender and Norton are disabled. You should have some protection running
Norton is heavy, Defender is light and alone isn't enough

MSE is a good compliment to Defender. I forget is MSE turns off defender, but it might. I think Norton does.

 

[Slartybart]

If you want to try another language change.

Right Click Computer
Select properties
select advance system settings
press the Environment variables button (bottom)
in the lower box, scroll down the list of vairables uuntil
OOBEUILang: fr-FR
hightlight that and press the edit button
change fr-FR to en-EN
press Ok (out of edit)
press ok (out of environment vars)
press ok (out of advanced settings)

I have never seen this variable or tried this, so it might not have any effect (OOBE - Out of the box Experience)

Came across the var in Speccy and thought "Hey, that might work", but it's just a guess.

 

[Slartybart]

Could you check this location for me
C:\Program Files (x86) \ NVIDIA Corporation \ PhysX \ Common
Does it exist and what's in the folder?

This is usually associated with an Nvidia GPU, but you're trying to install AMDs driver.

I'll read more on HP. There might be two GPUs in the machine - I'll keep reading

 

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i proceeded to delete what you requested, however some it wasn,t because I don't have fusion premium.
Here's what's in the Nvidia folder:
And but the AMD install, are you refering to the 14.4 driver update?
Also, concerning the anti virus, I used to pay for Norton, but I was told it's a terrible anit-virus and i've been looking for a better alternative.
Also i apologize for the delayed response, I was waiting for your reply but I didn't notice that there was another page

 

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also I restarted the computer, and a messaged poped up on the bottom right saying that it had installed a driver for my graphic card

 

[Slartybart]

i proceeded to delete what you requested, however some it wasn,t because I don't have fusion premium.
Here's what's in the Nvidia folder:View attachment 324099
And but the AMD install, are you refering to the 14.4 driver update?
Also, concerning the anti virus, I used to pay for Norton, but I was told it's a terrible anit-virus and i've been looking for a better alternative.
Also i apologize for the delayed response, I was waiting for your reply but I didn't notice that there was another page

Ok, post another shot of Fusion - is it smart enough to know what's already been removed or does it just check everything AMD?

Still looking at the HP page, got distracted on another thread.

AMD - yep the 14.4 update. That's where you started this thread right?

Norton: your subscription ended, but it's still running (at lease the fire wall is).
It's not a terrible AV, it's a bit heavy sometimes and because of that it has caused crashes.

Anyway, Uninstall all of Norton.
There a re a number of viable free AVs out there - use MSE for now (I already posted the link)
Check the Security center in control panel to make sure both Windows Firewall and MSE are running - you might have to turn on the firewall, but I think it will start once Norton is removed.

Don't worry about apologizing, it's been a pleasure working the issue with you. I know this is getting long, but we're also touching on some other things. Those are a bonus

If I can figure out why Nvidia is on your machine (or remnants) we can to back to the AMD install.

 

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i deleted Norton and installed MSE as you suggested, However when I restarded the computer i think windows reinstalled the driver since my resolution is back to normal, here's the fusion screenshot Do I uninstall everything again?

 

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also my computer is still in french