Solved trouble updating driver for AMD Radeon 6570 HD

[derekimo]

Thanks Derek

I'm curious if WU will offer skip AMD version 8.881 to replace version 14-4-win7-win8-win8.1-64-dd-ccc-whql
I was confused the first time WU offered the AMD driver shortly after I updated the AMD driver, both being WHQL.

Bill
.

That is a little confusing, I've only had WU offer drivers if I haven't updated for quite a while.

It is, as you said before, not as fast at getting updated drivers through WU so it's possible it would skip a version if a more recent one has made it in their loop.

As for your situation, I'm guessing it didn't catch it fast enough and offered you the previous version.

I was just pointing out that if it comes through WU it has been WHQL certified.

Back to the OP now...

 

[skip]

I actually ran the game and it works fine from what i've seen so far, however i noticed a small detail, a little green line popped up on the top left corner of my screen it's like an inch long, but aside from that evrything works fine, but if this doesnt work I was thinking about getting a new graphic card, however i'm worried about getting the same problem with the driver.

 

[Slartybart]

Good news about the game - that's what started this thread.

I was about to retire fully for the evening and this thread ran through my mind.

About the game suggesting an update.
It might have meant a more powerful graphics card, not an update to the AMD GPU. Not sure about that.

About the driver update message.
That might have been a normal Windows message informing you that the driver was installed and ready to use.

If you launch AMD Catalyst Install Manager (CIM) from Control Panel > programs and Features > AMD (select repair)
it will tell you what needs updating (I think). Inactive boxes (greyed out) mean the component is up to date - everything should be up to date.

If you have graphics heavy aps (games can be) a new card is a good idea. I can only speak with experience about on board AMD GPUs on update issues, but I don't recall any member's threads about add-on cards and WU.

The green line.... have you restarted the machine? Please post a screen shot after a restart if the issue is still present.

I'll post again - there are some things you can cleanup - Fusion isn't needed, cCleaner can stay, I'm sure there are a few other things but they can wait - it's just housekeeping stuff.

I'm off for the evening and tomorrow. Hurricane Arthur is coming up the coast, should be no problem, but the net was lost tonight and that was only high winds from a westerly storm.

It was a pleasure working with you - sure the AMD stuff not installing is no fun, but you stayed with it all the way through.

Bill
.

 

[skip]

Hi, there's been some developemnt concerning the issue, I went ahead and changed the graphic card for a radeon HD 6770, however my computer does not detect the new graphic card, the graphic card's fan isn't even spinning and when I went back to the older card nothing appears and my screen remains black, any help is apreaciated.

 

[Slartybart]

Try booting into safe mode with networking - report how the machine behaves.

Thanks

 

[skip]

booting into safe mode with the old card or the new one?

 

[Slartybart]

Shouldn't matter, but try the old card - you know that worked at one point.

Safe mode should not load the GPU driver and only load the base VGA driver.

Let's see...

 

[skip]

well right now the base vga driver is loaded, with the new graphic card installed, however with the old one nothing appears

 

[Slartybart]

Are you saying that in Safe mode

with the new card things work ok
with the old card nothing appears?

This is perplexing.

.....
I went ahead and changed the graphic card for a radeon HD 6770, however my computer does not detect the new graphic card, the graphic card's fan isn't even spinning
.....
when I went back to the older card nothing appears and my screen remains black

Is the fan spinning on the 6770 when in safe mode?

Also please elaborate on my computer does not detect the new graphic card.
Does it not show up in Dev Mgr?

Can you put the new card in another slot?

Boot into safe mode until we know the card and slot is ok.
If I recall, this is a used machine and the board or slot might be flaky.

Thanks

 

[skip]

I'm saying that with the new graphic card the vga driver works ok, even without safe mode, however with the old graphic card I get a black screen from the get go, it seems that the vga driver does not load properly.
And yes the graphic card does not show on device mgr, only the standard vga card. Here's a shot:
The fan is not spinning on 6770 while in safe mode.
The new card is pretty big so I can't put it in another slot.
I asked around and somebody mentioned that it might be an issue with the motherboard?

 

[Slartybart]

Yeah, I was concerned about the Mobo or the slot.

The thing is I don't know what transpired when you put the 6670 in. You say it is large and some damage might have been done when you first put it in.... I really don't know though.

I also don't know how the std VGA drive gets selected for the 6670. That's actually where I was trying to get to when you were trying to resolve the AMD install issue..

Let me check a few things. A SF member is very good with graphics drivers and I know he prescribes certain releases. Let me see what he has for an Radeon 6670. It might be as "simple" as installing the AMD driver , but the 6670 is a different card, so I want to check two things - what AMD says and what Arc recommends.

The bigger issue is the fan, but that might need the driver.

I'll be back in a bit.

Please do NOT try installing the 14.4 AMD driver.

It might make installing an earlier release more difficult (2 days to get 14.4 on !) Part of that is troubleshooting and giving instructions on a forum, part of it was it's a lot of things to do.

Bill
.

 

[skip]

Bill, I just thought that I may clarify a thing about the vga not sure if it's relevant or not but I am using the blue head cable thingy, also about the 14.4 update i'm afraid I rushed things a little bit and installed it the day i acquired the new graphic hoping it would make it work, I apologize for the inconvenince.

 

[Slartybart]

Ok, I'm at a loss.

blue head cable thingy ???

and I am confused now.

When you got the 14.4 AMD installed and saw the green line, which GPU was in the machine?

Take your time and please explain what was done between the success you had (albeit green line nuisance) and now.

Remember, I'm on this side of your monitor and wasn't there when you did things. Something like
After I had the green line issue, I went out and bought a new 6670 card.....
I removed the old card (did you turn off the machine, did you take electrostatic precautions)
and placed in an anti-electrostatic bag
.....

Any detail is important, blue head thingy - I don't even know how to search for that. You have the card and the instructions that came with it. Please use the terms in the instructions .

And..... did the card ever work? It doesn't sound as though it did.

Are there any unidentified entries in the Dev Mgr?

I'm heading out so I'll take a look tomorrow (Sunday)

 

[skip]

ok, 1st, when I mentioned the blue head cable thingy, I was talking about the blue head vga cables we used to use as opposed to the HDMI cables used nowadays, I use it because otherwise I have no image since the device mgr does not detect the Radeon HD 6770
2nd, when I installed the 14.4 update and saw the green line, that was the radeon HD 6570, not the new 6770, anyway the update did not work and the driver remained unchanged.
3rd, I changed the graphic card on the 4th of july, I installed it following the instructions, meaning that I turned off and opened the computer, removed the old one and proceded to install the new one. The graphic card has not worked since, the fan does not spin and it does not spin in safe mode as well. When I tried to put back the old one, I was unable to obtain an image with either cables, the blue head vga cable and the hdmi cable.
There are no unidentified entries in the device mgr

 

[Slartybart]

Thanks, I'll pick this up tomorrow.

2nd, when I installed the 14.4 update and saw the green line, that was the radeon HD 6570, not the new 6770, anyway the update did not work and the driver remained unchanged.

I know I saw an updated version in a device manager screen shot. What do you mean by the above statement.

Other than that, you gave very good synopsis of events.

Thanks.

 

[skip]

What I meant is that after I installed the driver update on the Radeon HD 6570, I ran the game and got the same message asking me to update my driver, I assumed that the driver update failed once again.

 

[Slartybart]

Ah, I see - thanks. I missed that part where the game suggested an update again after the 14.4 Catalyst got installed.

I suggest that if everything else is running fine and the game suggest updating - forget what the game says

Let's try something simple.

With the 6670 in the machine,
manually run Windows Update (WU)
Look in the optional updates for an AMD graphics / display driver
apply the update.

If there is nothing offered by WU, you can try installing AMD 13.9 WHQL
Previous AMD Catalyst? Display Drivers

 

[skip]

I tried to run the WU but it failed to install anything, it said failure to install the updates, there was no update for AMD graphics/ display drivers.
I installed the 13.9 update but i'm not sure if it did anything, here's the log: C:\Program Files\ATI\CIM\Reports\Report.xml

 

[Slartybart]

Ok, it looks as though 13.9 was installed, please post a screen shot of Dev Mgr - Display > Driver (plate) tab.

 

[skip]

here's the shot