trying to install

[cnrimgr1]

every so often i try to install something and it gives me the error saying cannot expand "userappdata" or "userappdataerror"ect...


Today while trying to install "Advanced system care "

I get this error ...

Runtime error (at 21:1227):
internal Error : Failed to expand Shell Folder constant "userappdata"


Can someone please help me to fix this userappdata ERROR please ?

 

[pebbly]

Hi cnrimgr1, have a look at this link userappdata also run a malware scan Malwarebytes' Anti-Malware: Malwarebytes download the free version

 

[Anak]

This can possibly be related to user permission's. The next time you go to install a program, right click on it, and then click on "Run As Adminstrator". See if that helps.

 

[cnrimgr1]

@pebbly i have MBAM on my system and i run it regularly..

@anak i tried to run as administrator and came up with the same error any advice ?

 

[Martin Dendev]

did you try compatibility mode? or is it with every single piece of software you want to install?

 

[cnrimgr1]

no it only happens on a few that i try to install .... i have had it happen like 6-7 times with diffrent things though

 

[Anak]

@anak i tried to run as administrator and came up with the same error any advice ?

If you look in Event Viewer, and have "Event ID 1606" There is a registry exercise you can try.

See Dave_D's answer that worked for Spallina here:
Internal Error: Failed to expand shell folder constant "userappdata"

Farther down in the thread one poster says it helped him by getting rid of a virus corrupted registry key.

A little further the one poster had no problems installing Open-Source programs.

There is also a suggestion to create a new user with Admin rights because the one you're using is corrupt.

Before you do that go to your: Control Panel\All Control Panel Items\User Accounts\Change Your Account Type , and see how your account is listed, if it is standard user, change it to Administrator, then click "Change Account Type" OK, apply your way out if applicable.
Then try to install your program.

If it is already set as Administrator, your user account may be corrupt.

Create a new user account and give it Admin rights, then try to install your program.
http://www.sevenforums.com/tutorials/2974-user-accounts.html


Can you get to Event Viewer to see what Event ID this problem is throwing?

You can get there either by going to; Start-Orb, All Programs, Administrative Tools, Event Viewer.

Or

Start-Orb, type in Event Viewer in search box, click on result.

Check Windows Logs

 

[Jacee]

It sounds like you may be infected.

I'd like you to scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
2. Click the
   
   button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on
      
      to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the
      
      icon on your desktop.
4. Check
   
5. Click the
   
   button.
6. Accept any security warnings from your browser.
7. Check
   
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
    
11. Push
    
    , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the
    
    button.
13. Push
    

 

[Martin Dendev]

now that you're saying, I had this once too!

but the answer from Jacee helped me out, so you should try that!