Solved Unable to connect to wired connection on clean W7 install

[ChocolateMiwk]

Hey everyone,

I recently upgraded my computer and decided to do a clean install of Windows 7 (64 bit)
My build is:
CPU: Intel i5 3470
MOBO: Asrock B75 Pro3-M
RAM: G.Skill 8GB (2x4GB) DDR3-1333
GPU: Nvidia GTX 670
SSD: Plextor M5S 256GB
HDD: Samsung F3 1TB (OLD)
PSU: Corsair HX-850 (OLD)
CASE: Case: CM 690 II Advanced (OLD)
ODD: LiteOn (OLD)

I installed all the drivers from the AsRock wesite: ASRock > B75 Pro3-M

My modem setup is:
Modem: Netgear DM111Pv2
Router: Asus RT-N16

I have several computers connected to the internet so I do not believe it is the router's problem.

I ran Ubuntu using their live CD and internet worked so I do not believe it is the motherboard's problem.

C:\Users\Nick>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Nick-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : BC-5F-F4-66-DB-C9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E0F7FA2A-018D-4482-BB4F-EF83692D04CF}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

How can I make it work?

If there is any more information needed, please ask.

- Nick

 

[bassfisher6522]

Are you sure you have installed all the drivers for you mobo? You need the LAN driver, it's usually by itself as a stand alone driver but sometimes it's included with the chipset driver.

 

[ChocolateMiwk]

Are you sure you have installed all the drivers for you mobo? You need the LAN driver, it's usually by itself as a stand alone driver but sometimes it's included with the chipset driver.

Yes I am sure. From the link I provided, I dowloaded and installed all the drivers including the LAN driver: Realtek Lan driver ver:7048

 

[bassfisher6522]

OK...great. Now are there any problems showing up in your device manager?

 

[ChocolateMiwk]

OK...great. Now are there any problems showing up in your device manager?

No, windows does not report a problem.

 

[ChocolateMiwk]

More Information:

I turned off the firewall and that doesn't seem to fix it.
I tried a different ethernet cable and that didn't work.
I am not sure what the problem is.

Can anyone help?

 

[metalmania31]

Check the cable or the actual physical connection jack.

 

[ChocolateMiwk]

Check the cable or the actual physical connection jack.

Thanks for the suggestion.
Ok I looked at it with a torch and it looks fine. I don't think that is problem because Ubuntu works.

 

[metalmania31]

Have you tried reinstalling the driver?

 

[ChocolateMiwk]

Have you tried reinstalling the driver?

Yes.
I went into device manager and uninstalled it from there and then install the LAN driver again. I also downloaded the file several times to make sure it wasn't corrupt.

 

[metalmania31]

Did you install the mb utility suite from ASRock? If so are there any network config utility. If it does try turning that off.

Or if you don't have it installed I see on the ASRock website they have a separate utility just for the LAN. Maybe try installing that?

Or alternatively you can try another venders drivers for the realtek drivers.

http://support.asus.com/Download.aspx?SLanguage=en&m=P8Z77-V+LK&p=1&s=39

 

[ChocolateMiwk]

Did you install the mb utility suite from ASRock?

No I did not install this. I do not think AsRock offers a mb utility suite.

Or if you don't have it installed I see on the ASRock website they have a separate utility just for the LAN. Maybe try installing that?

That is the thing that I did install.

Or alternatively you can try another venders drivers for the realtek drivers.

I did a clean install again and here is what happened:
After the clean install finished, the yellow indicator light for the ethernet port was on.
The first thing I did was then install the LAN driver from the ASUS website.
After the LAN driver installed, the yellow indicator light turned off.
I restarted the computer planning to do another clean install.
I missed the initial post to change boot options and ended up booting into windows.
To my surprise, the internet was working.
I thought this was too good to be true so I restarted the computer.
After that, I could no longer get internet no matter how many times I restarted..

What am I doing wrong?

Both hard drives are reformatted and completely empty.
Bios is up to date.
Ethernet cables are working fine (I tested them with my laptop just then)
Internet works on Ubuntu live CD (not sure about stable but I was able to browse google and facebook)
I downloaded the latest drives from the AsRock website.

Please help gurus

- Nick

 

[metalmania31]

That's weird. Try installing the asus driver in safe mode. Sorry this is a slow process but such is the nature of trouble-shooting via a forum.

 

[ChocolateMiwk]

That's weird. Try installing the asus driver in safe mode.

Ok. So I did another clean install and booted into safe mode to install the driver. Good news is that the yellow light stayed on throughout the installation but when I booted it into normal windows, the light turned off again and I no longer had internet connection.

Sorry this is a slow process but such is the nature of trouble-shooting via a forum.

Yea no worries. I appreciate all the help.

EDIT: Should I be installing all the drivers or just the LAN driver?

 

[ChocolateMiwk]

Could this problem have anything to do with the SSD drive?

EDIT:

 

[metalmania31]

That's weird. Try installing the asus driver in safe mode.

Ok. So I did another clean install and booted into safe mode to install the driver. Good news is that the yellow light stayed on throughout the installation but when I booted it into normal windows, the light turned off again and I no longer had internet connection.

Sorry this is a slow process but such is the nature of trouble-shooting via a forum.

Yea no worries. I appreciate all the help.

EDIT: Should I be installing all the drivers or just the LAN driver?

Well for now let's just work with the LAN drivers. I don't think the SSD itself would be the culprit. Maybe activate your windows copy and see if there are any windows updates for the lan.

 

[chev65]

Sometimes just clearing the cmos will get those onboard network adaptors working again.

 

[ChocolateMiwk]

Yay I fixed it! I am not sure why or how it worked but here is what I did:

1. Disconnected all the SATA drives from the motherboard except for the SSD.
2. I connected the USB with the windows install and did a clean install.
3. Once windows booted up, I restarted the computer into safe mode.
4. I disconnected all the USBs before the computer restarted.
5. I plugged in another USB with all the drivers for the motherboard which were downloaded from my laptop.
6. I installed the LAN driver than the audio driver and restarted the computer when prompted.
7. I rebooted into standard windows and LAN was working.
8. After several more reboots, LAN still works and so I installed the rest of the drivers in safe mode.

Thank you everyone for your help!

I will mark this as solved but if anyone has any idea why this worked please let me know.

- Nick

 

[metalmania31]

That's good to hear. I wonder what might have been causing it though.