unable to delete a video file

[Dr S White]

Hello. I have a .MKV file on my computer that I'm unable to delete.

when click on "delete"
it shows "Preparing to Recycle" from Discovering items
Time remaining: Calculating
Items remaining : Calculating
speed: Calculating

Hold shift + delete
Preparing to delete ... the rest are the same as above

1: everytime i rename the file , = Windows Explorer is not responding
2: click on the .MKV properties, nothing happened....
3: try to replace with another file with a same name = doesn't work.
4: boot from safe mode, still won't let me delete it
5: it won't let me move the .MKV to other folders as well
6. Cannot take control of it.
7. tried renaming the .mkv extension to .txt no winrar no luck.
8. tried deleting the file containing it no luck.

 

[Shark007]

whatever you have installed for playing (and thumbnailing) mkv files is causing your issue. For proper playback of MKV files including thumbnailing, install the Win7codecs with the x64Components addon. If you already have these installed, uninstall and install current releases. Dont forget to run the Settings Application(s) with admin privileges once to complete the codec setup.