Solved Unable to open control panel due to windows explorer error

[yeskay5]

Hi,

I have the following problems in my laptop:-

- Unable to control panel. A windows explorer error message flashes every time I try to open control panel.
- Windows firewall doesn't open on start up and manual start up is also not possible
- AVG antivirus icon appears in taskbar but closes once the mouse is scrolled over the same and hence virus updation is not happening.
- I have done scanning using microsoft online scanner but it couldn't detect any malware or virus.
- I tried to open the control panel through run command but failed.
- Also many utilities like disk cleanup, cc cleaner, regedit, msconfig, etc could not be opened. The screen just flashes and goes off when I try to open these utilities.
- Also tried to open the control panel through safe mode and safe mode with networking but failed.
- Sometimes lot of windows update icons appear on taskbar but goes off when mouse is scrolled over them.
- Also system restore is not possible
- SFC and CHKDSK are also done

My system configuration:-

- Hewlett-Packard Compaq Presario CQ61
- Windows7 home premium 64 bit SP1
- 2.20 GHz Intel Core2 Duo

Please help me resolve this issue.

Regards
Subramonian

 

[VistaKing]

Farbar Service Scanner

Click here :ar: Farbar Service Scanner to DOWNLOAD

Place the file onto your desktop

Right click on

FSS.exe select

Place a check mark next to the following options

• Internet Services
• Windows Firewall
• System Restore
• Security Center
• Windows Update
• Windows Defender

Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

Also run

Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the

FRST64.exe from the Downloads folder to your Desktop

Right click on

FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

   Note

The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt

Please upload both logs in your reply.(FRST.txt and Addition.txt)

:note: FRST.txt and Addition.txt will be on the Desktop :note:

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

 

[yeskay5]

Hi,

The FSS.exe and FRST64.exe didn't work in normal mode and hence I scanned the same under Safe Mode with networking mode. The results are attached herewith.

 

[VistaKing]

Open notepad . Inside notepad paste the highlighted text below


start
HKCU\...\Run: [] - [x]
HKCU\...\Policies\system: [DisableLockWorkstation] 0
HKCU\...\Policies\system: [DisableChangePassword] 0
ProxyEnable: Internet Explorer proxy is enabled
BHO: No Name - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - No File
BHO-x32: No Name - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO-x32: No Name - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - No File
Toolbar: HKCU - No Name - {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No File
Toolbar: HKCU - No Name - {30F9B915-B755-4826-820B-08FBA6BD249D} - No File
Toolbar: HKCU - No Name - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - No File
Toolbar: HKCU - No Name - {0329E7D6-6F54-462D-93F6-F5C3118BADF2} - No File
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - No File
ShellExecuteHooks-x32: - UPB:{B5A7F190-DDA6-4420-B3BA-52453494E6CD} - No File [ ]
CHR RestoreOnStartup: "hxxp://isearch.babylon.com/?affID=116424&tt=300912_IKAN_4012_2&babsrc=HP_ss&mntrId=7269bbbb000000000000001e645796d1", "hxxp://www.google.com/"
CHR Plugin: ( "name": "",) - C:\Users\Kumar\AppData\Local\Google\Chrome\User Data\Default\Extensions\gmdfpnpdmnjaffhcdbobdjpolhpacaem\1.0.5_0\chromeNPAPI.dll No File
CHR Plugin: (npFreeCorder plugin) - C:\Users\Kumar\AppData\Local\Google\Chrome\User Data\Default\Extensions\gpicboiclhmnllnjdcfcffifpoaebgkm\7.0.0.13_0\plugins/npFreeCoder.dll No File
CHR Plugin: (Freemake np-plugin for google chrome) - C:\Users\Kumar\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj\1.0.0_0\npFreemake.dll No File
CHR Plugin: (Shockwave for Director) - C:\Windows\system32\Adobe\Director\np32dsw_1167637.dll No File
2013-07-19 09:50 - 2013-07-19 09:50 - 04188160 _____ C:\Program Files (x86)\GUT53EA.tmp
2013-07-19 09:50 - 2013-07-19 09:50 - 00000000 ____D C:\Program Files (x86)\GUM53E9.tmp
2013-07-18 21:50 - 2013-07-18 21:50 - 04188160 _____ C:\Program Files (x86)\GUTDE1F.tmp
2013-07-18 21:50 - 2013-07-18 21:50 - 00000000 ____D C:\Program Files (x86)\GUMDE1E.tmp
2013-07-18 11:33 - 2013-07-18 11:33 - 04188160 _____ C:\Program Files (x86)\GUT32C.tmp
2013-07-17 16:50 - 2013-07-17 16:50 - 04188160 _____ C:\Program Files (x86)\GUT3EDC.tmp
2013-07-17 10:50 - 2013-07-19 07:02 - 00000000 ____D C:\Program Files (x86)\GUMC66B.tmp
2013-07-17 10:50 - 2013-07-17 10:50 - 04188160 _____ C:\Program Files (x86)\GUTC66C.tmp
2013-07-16 16:50 - 2013-07-16 16:50 - 00000000 _____ C:\Program Files (x86)\GUMA90A.tmp
2013-07-16 10:55 - 2013-07-19 07:02 - 00000000 ____D C:\Program Files (x86)\GUMCC54.tmp
2013-07-16 10:55 - 2013-07-16 10:55 - 04188160 _____ C:\Program Files (x86)\GUTCC93.tmp
2013-07-15 15:33 - 2013-07-19 07:02 - 00000000 ____D C:\Program Files (x86)\GUMB0D8.tmp
2013-07-15 15:33 - 2013-07-15 15:33 - 04188160 _____ C:\Program Files (x86)\GUTB0D9.tmp
2013-07-15 09:33 - 2013-07-19 07:02 - 00000000 ____D C:\Program Files (x86)\GUMA17C.tmp
2013-07-15 09:33 - 2013-07-15 09:33 - 04188160 _____ C:\Program Files (x86)\GUTA17D.tmp
2013-07-14 20:33 - 2013-07-14 20:33 - 00000000 ____D C:\Program Files (x86)\GUMDFA4.tmp
2013-07-14 20:33 - 2013-07-14 20:33 - 00000000 _____ C:\Program Files (x86)\GUTDFA5.tmp
2013-07-14 15:33 - 2013-07-14 15:33 - 00000000 _____ C:\Program Files (x86)\GUM891C.tmp
2013-07-14 10:53 - 2013-07-19 07:02 - 00000000 ____D C:\Program Files (x86)\GUM51F8.tmp
2013-07-14 10:53 - 2013-07-14 10:53 - 04188160 _____ C:\Program Files (x86)\GUT51F9.tmp
2013-07-12 14:01 - 2013-07-19 07:01 - 00000000 __SHD C:\Users\Kumar\AppData\Roaming\8eb
2013-07-12 14:01 - 2013-07-19 07:01 - 00000000 __SHD C:\Program Files\91bd
2013-07-12 14:01 - 2013-07-12 14:01 - 00000000 __SHD C:\8fed
2013-06-28 00:49 - 2013-06-28 00:49 - 00000000 ____D C:\e6fafafc5aa160d8e96bdc3523ed20
2013-07-23 11:04 - 2013-07-23 11:04 - 00000000 ____D C:\96ca673e444e93aaefc66dbc5983dd
2013-07-23 10:07 - 2013-06-03 22:52 - 00003376 _____ C:\Windows\System32\Tasks\AmiUpdXp
2013-07-08 22:09 - 2013-05-26 13:27 - 00000396 _____ C:\Users\Kumar\AppData\Roaming\wklnhst.dat
C:\ProgramData\ChgService.exe
cmd: ipconfig /flushdns
end


Click File select Save As
Location : Desktop
File Name: Fixlist.txt
Save as type: All Files

click on Save button

Open FRST.exe click on the [FIX] button. Once completed it will create a log called Fixlog.txt . Restart the PC and upload the Fixlog.txt

 

[yeskay5]

Hi,

Please find attached the file Fixlog.txt

 

[VistaKing]

AdwCleaner

Click here AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose

:ar: Click on Delete and confirm the prompt.

:ar: Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file

 

[yeskay5]

Hi,

Please find attached the files AdwCleaner[Sn].txt and JRT.txt.

 

[VistaKing]

How's the computer ?

 

[yeskay5]

Other problems are solved except the control panel.
Am still unable to open the control panel and also the windows firewall. I get the message "Windows explorer has stopped working" when I try to open control panel.

 

[VistaKing]

Download

HitManPro

64-Bit Version OS :ar: HitmanPro_x64

32-Bit Version OS :ar: HitmanPro

:ar: Save to the Desktop

:ar: Right click on HitmanPro.exe and choose

:ar: When HitmanPro opens up click on Settings uncheck Scan for tracking cookies . Click on OK . Then click on the Next button

:ar: Click on No, I only want to perform a one-time scan to check this computer on the Setup page . Click Next once done .

:ar: Let it scan the PC once its done Click Next

:ar: Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer then click Next

Copy and Paste the contents of the Log . Locate in C:\ ProgramData\Hitman Pro\Logs

 

[VistaKing]

RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

:ar: Click on one of the links above that goes with your Windows 7 bit versions

:ar: Save to the Desktop.

:ar: Close all windows and browsers

:ar: Right click on

and choose

:ar: Press: SCAN

:ar: provide the RKreport.txt (Mode: Scan) in your reply.

 

[yeskay5]

Hi,

Please find attached the Hitman pro log.
The issue regarding control panel is still not resolved.

 

[VistaKing]

Run the tool on Post #11

Also run

Download CKScanner by askey127 below

• Download link :ar: CKScanner
  
• Save it to your Desktop
  
• Right-click CKScanner.exe select
  
  
  
• Click Search For Files
  
• When the cursor hourglass disappears, click Save List To File
  
• A message box will verify the file saved
  
• Upload CKFiles.txt in your next reply

 

[yeskay5]

Hi,

Please find attached the RK Report.

 

[VistaKing]

Rerun RogueKiller and click on the Delete button .

 

[yeskay5]

Hi,

Please find attached the file CKFiles.txt

 

[VistaKing]

On

Hold down Control and click on ESET Online Scanner to open ESET OnlineScan in a new window
Click the

button
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
° Scan potentially unwanted applications
° Scan for potentially unsafe applications
° Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.

On

or

Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Right click on

choose

on your desktop
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
° Scan potentially unwanted applications
° Scan for potentially unsafe applications
° Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.

 

[yeskay5]

Hi,

Please find attached the Eset scan result.

 

[VistaKing]

TDSSKILLER

download link :ar: TDSSKiller

Save to the Desktop

Right-click the program and select

When the TDSSKiller console opens, click on: Change Parameters
Under Additional Options, place a check in the box next to: Detect TDLFS File System

Click: OK


Press: Start Scan


If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
If malicious objects are found, they show in the Scan results.
Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
(Note: If Cure is not available, select Skip, >>Do not select: Delete<<)


When done, the tool outputs its log to the disk with the Windows Operating System, normally C:\


Logs have a name like:
C:\TDSSKiller.X.X.X_12.04.2013_15.31.43_log.txt


Please post the TDSSKiller log in your reply.

 

[yeskay5]

Hi,

The problem is resolved now.. many thanks....