Solved unable to update office 2010

[totte]

After a number of actions my Update is working fine for Windows updates (W7 Home P). But it will NOT include M-soft products. There is NO (expected) option in the Update program to enable such actions and the link to read more about the subject brings me to a webpage simply explaining how to open Update i.e. the circle closes. I know that browser choice may be crucial so I use IE11 as my standard in these attempts. I have set the office applications to upgrade with no effect. Looking for office upgrades from within Word brings me back to the webpage suggesting Update. So I find NO way to instruct the Update program to look for office updates.

 

[Brink]

Hello totte,

You should have a Give me updates for Microsoft products and check for optional Microsoft Software when I update Windows box to check in your Windows Update settings that would include Office updates.

http://www.sevenforums.com/tutorials/2797-windows-update-settings-change.html

 

[totte]

As my original post states, no such option exists in my Update version. Which is exactly why the Q is raised. Suggested solutions to the problems seem to assume that Update and/or Word etc have options that do not exist in my versions.

My Update Agent version is the latest available from Msoft Support. I use a 64bit version in a 64 bit W7 Home Premium.

 

[torchwood]

Hi Totte,
can you run this tool copy/paste the results.
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[totte]

I ran it. Under the office flap all info is N/A. What are you lookung for

 

[torchwood]

Answers
post a copy of it,
lines 1,2,3 will include N/A plus other info, line 4 should have at least 2 lines of info.

Roy

 

[shadow2201]

As my original post states, no such option exists in my Update version. Which is exactly why the Q is raised. Suggested solutions to the problems seem to assume that Update and/or Word etc have options that do not exist in my versions.

My Update Agent version is the latest available from Msoft Support. I use a 64bit version in a 64 bit W7 Home Premium.

Can you post a screenshot of your Windows Updates screen, on the "Change Settings" tab to see what options you have?

 

[totte]

Roy & shadow,
I enclose the info requested

 

[torchwood]

Hi Totte,
Your updates are set to OFF.
as for the Mgadiag i need the whole report, just copy/paste it

Roy

 

[Layback Bear]

This tutorial by Brink should help posting the MGADiag report/log.
Give it a try totte.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[totte]

My updates are set to off just because I wish to initiate them manually. I will return with the missing info later

 

[roiiploe]

After a number of actions my Update is working fine for Windows updates (W7 Home P). But it will NOT include M-soft products. There is NO (expected) option in the Update program to enable such actions and the link to read more about the subject brings me to a webpage simply explaining how to open Update i.e. the circle closes.

Same here now as well.

I cannot update my Office 2013 install. "Microsoft Update" has disappeared completely from the web. In both IE11 and in Firefox. There is no way that I can see to get to that webpage anymore.

VP

 

[torchwood]

Hello Totte/VP.

Please ensure your running the latest windows update agent
http://support.microsoft.com/kb/949104

Then check the registry value here and amend if neccessary

Open Regedit
Go to: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\General
Modify the "ShownFirstRunOptIn" value from 1 to 0
(Note office might show with version No

Launch a Microsoft Office component, it will give you the option to download the updates, make sure you select it.

Done, If you go back to "Windows Update", then "Change Settings", you will see the "Microsoft Update" and "Software notifications" sections are available again (until the Microsoft Update check box is unchecked again).

Roy
​

 

[roiiploe]

Hello Totte/VP.

Please ensure your running the latest windows update agent
http://support.microsoft.com/kb/949104

Then check the registry value here and amend if neccessary

Open Regedit
Go to: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\General
Modify the "ShownOptIn" value from 1 to 0
(Note office might show with version No

Launch a Microsoft Office component, it will give you the option to download the updates, make sure you select it.

Done, If you go back to "Windows Update", then "Change Settings", you will see the "Microsoft Update" and "Software notifications" sections are available again (until the Microsoft Update check box is unchecked again).

Roy
​

Awesome! Worked like a charm. Except the reg key is "ShownFirstRunOptin".

I just ran WU and see my Office updates.

Cheers!

VP

 

[totte]

Hello Totte/VP.

Please ensure your running the latest windows update agent
http://support.microsoft.com/kb/949104

Then check the registry value here and amend if neccessary

Open Regedit
Go to: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\General
Modify the "ShownFirstRunOptIn" value from 1 to 0
(Note office might show with version No

Launch a Microsoft Office component, it will give you the option to download the updates, make sure you select it.

Done, If you go back to "Windows Update", then "Change Settings", you will see the "Microsoft Update" and "Software notifications" sections are available again (until the Microsoft Update check box is unchecked again).

Roy
​

Perfect! My update shows the m-soft option! Thanks!!