unable to update on my 32 bit win 7 pro :-(

[imback]

hi i am at my wits end and hope some one can help,for several weeks i have not been able to d/l updates i have trawled through google and tried numerous fixes but to no avail,one so called fix wiped my history of updates,i also followed the sticky about d/loads here but cant install even manual links.
i need help :-(
many thanks in advance.

 

[SIW2]

System restore/system image restore/repair install/clean install.

Tutorials on all the above in the tutorial section.

 

[ThrashZone]

Hi,
You might be infected
Can you download anything or just not able to download updates ?
Might try safe mode with networking and use some free scanners like malwarebytes and Adwcleaner

Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
Instant Savings App

You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
See this tutorial on how to download and run Malwarebytes,
Malwarebytes Anti-Malware Free
Also use the Custom scan option not the Threat scan,

Malwarebytes | Malwarebytes Premium
SAS is safe to remove anything it finds
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Safe mode with networking,
Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual
Other advanced methods,
Safe Mode

 

[imback]

System restore/system image restore/repair install/clean install.

Tutorials on all the above in the tutorial section.

Hi SIW2 thanks for your advice but this problem has been on going several months and i confess i have ignored it till no,so system restore i dont think would help and the same with image restore,clean install would be my last resort.

hi ThrashZone,thank you also for helping,i will follow your advice about safe mode and running scans but i do run malware bites and adwclearner often but anything is worth a try at the moment,i will get back with the results.

 

[ThrashZone]

Hi,
Just for the record is post #2 here what you followed ?
Windows Update will not update and I've tried multiple fixes

 

[imback]

Hi,
Just for the record is post #2 here what you followed ?
Windows Update will not update and I've tried multiple fixes

hi ThrashZone,i have already tried the above link with no success,yesterday evening a spent lovely hours folling all the steps on this link Full Malware Scan & Removal Guide to Clean Heavy Infected Computers - wintips.org - Windows Tips & How-tos so im confident i have no malware,i really dont know what to do now my update uses between 50%-100% causing lagging so i have set it to manual

 

[DavidE]

Have you tried these tutorials/instructions in the SF Updates and Activation subforum ?

Windows Update Posting Instructions
Windows Genuine and Activation Issue Posting Instructions

 

[torchwood]

If all the instructions in the previous posts have been followed then that means something on your comp is stoping them.

please run the following, copy/paste the results,
http://go.microsoft.com/fwlink/?LinkID=52012

Can you also copy/paste your last day's entries from your CBS log.

Roy

 

[imback]

Have you tried these tutorials/instructions in the SF Updates and Activation subforum ?

Windows Update Posting Instructions
Windows Genuine and Activation Issue Posting Instructions

Hi DavidE i installed System Update Readiness Tool (SURT) and ran SFC Scan but no errors found plus i ran update all night and it was still searching this morning so i dont get any error codes.With the log collection do you just want the CBS report or the whole folder?

 

[imback]

If all the instructions in the previous posts have been followed then that means something on your comp is stoping them.

please run the following, copy/paste the results,
http://go.microsoft.com/fwlink/?LinkID=52012

Can you also copy/paste your last day's entries from your CBS log.

Roy

Hi torchwood here is the MGADiag report.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {ABFB8B1C-C8F3-4A6D-9F2F-B06950757EC4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ABFB8B1C-C8F3-4A6D-9F2F-B06950757EC4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-890050429-3042401322-2041050075</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Extensa 5630                   </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.36          </Version><SMBIOSVersion major="2" minor="5"/><Date>20091030000000.000000+000</Date></BIOS><HWID>A8D13907018400F8</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700004-02-1033-7600.0000-3022009
Installation ID: 022156739001246553487535180211814113738861749554765944
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7TP9F
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 11/01/2017 12:52:16

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAIAAgABAAAAAwABAAEAeqguwSCgxGJMfIYH5DaAQbCcSsw2hHAUlL5Gyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		CRESTLNE
  HPET			INTEL 		CRESTLNE
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CRESTLNE
  SLIC			ACRSYS		ACRPRDCT
  ASF!			OEMID 		OEMTBL  
  SSDT			BrtRef		DD01BRT
  SSDT			BrtRef		DD01BRT

latest news i left update running all night and this morning there was numerous downloads to install clicked instal and only 9 installed the rest failed,subsequent attempts have failed to download.I received
2 error codes 80073712/8007371B im still going round in circle checking these codes.

 

[torchwood]

Hi Imback,

That report is showing some minor hiccups.
they MIGHT be resolved in 1 of 2 ways
Use the COA sticker code on your comp, or from the anytime upgrade package.
You may have used the wrong BIOS update, Vista instead of W7.
(you will need to check on that models update page.)

Your comp was not shipped with that OS originally.

Roy

 

[Layback Bear]

Some handy information.


https://support.microsoft.com/en-us/help/15045/windows-anytime-upgrade-not-available

Can I still buy windows 7 anytime upgrade from home premium to - Microsoft Community



Jack

 

[imback]

Hi Imback,

That report is showing some minor hiccups.
they MIGHT be resolved in 1 of 2 ways
Use the COA sticker code on your comp, or from the anytime upgrade package.
You may have used the wrong BIOS update, Vista instead of W7.
(you will need to check on that models update page.)

Your comp was not shipped with that OS originally.

Roy

hi roy great to get your input.
my pc has never run well since it was infected about 2 years ago and where i got this so call experpert to fix which he reinstalled win 7 and charged me a lot of money for the privilege,would do a reinstall myself help? i think i have a win 7 on my D-drive

 

[ThrashZone]

Hi,
Well if you don't have win-7 sp1 in your version you can get it with this
Microsoft Windows and Office ISO Download Tool

 

[imback]

Thank you everyone for giving me your time and efforts in solving my issues but in the end i reinstalled a fresh copy of win 7 which sems to be working/updating as normal (fingers crossed) once again many many thanks.