Unable to update

[Kaeor]

So every time I try to update my PC, it always fails and says it encounters the error code 800B0100. I tried to do some self snooping/researching and it led me to downloading a System Update Readiness Tool which I installed and it performed an hotfix leading me to believe that my PC should update just fine now.

However, when I try to run a windows update, it fails and gives me the same exact error code. How can I fix this?

 

[Computerpete]

Hello kaor
Type this in command prompt
regsvr32 Wintrust.dll /s
Then hit enter and close the command prompt and try again.

 

[Kaeor]

I did what you said and tried again but the windows update failed once more with the same exact error code (800B0100).

 

[Computerpete]

Are your updates set to automatic are do you download from the Microsoft update site

 

[Kaeor]

They're set to automatic.

 

[Computerpete]

Hi kaeor
Go to the link below and follow the instructions on there.
http://support.microsoft.com/kb/956702

 

[Kaeor]

I tried to do some self snooping/researching and it led me to downloading a System Update Readiness Tool which I installed and it performed an hotfix leading me to believe that my PC should update just fine now.

I already attempted the resolution that webpage offers but it didn't solve the problem for me.

 

[Computerpete]

Try turning your firewall off and doing the update from the update site.

 

[Kaeor]

Try turning your firewall off and doing the update from the update site.

Just tried and it didn't work. I get the same error code after using the system update tool and then trying to update windows.

 

[tom982]

Hello Kaeor and welcome to the forums

You mentioned that you ran the System Update Readiness Tool (SURT), would you mind posting the contents of the log from this please? It can be found in the following location:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

 

[Kaeor]

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-05 01:29

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1339
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-05 02:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 557
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-05 02:58

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 496
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-05 03:12

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 544
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-05 03:27

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 477
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-07 02:29

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 713
No errors detected

_____________________

I think I checked it multiple times hence all the logs lol.

 

[tom982]

That's odd. I rarely see clean CheckSUR logs, let alone CheckSUR.persist logs. You're still having this issue, yes?

I would like you to redownload the SURT:

Download: System Update Readiness Tool for Windows 7 (KB947821) [May 2012] - Microsoft Download Center - Download Details

Run it, then upload the log again please I just want to make sure the problem doesn't lie with corruption in the tool.

Tom

 

[Kaeor]

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-11 02:03

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 726
No errors detected

 

[NoelDP]

Try SFC and CHKDSK.....


Please run a full CHKDSK and SFC scan....
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The chkdsk will take a few hours depending on the size
of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally
(possibly after a second auto-reboot) - then run the SFC

SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator - the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.