uninstall problem

[Zyrandiel]

Revo can't detect the program that I want to remove guys, so does that mean It wasn't Installed? But when I try to install the program again It says that Autocad Civil3d 2011 is already Installed... Still haven't removed the related files in the registry though... Will do it soon... Just tied up with some bring home work...

 

[EzioAuditore]

Use the force uninstall in Revo, point to the exe of the program and click ok/uninstall or whatever option is there to proceed. See if it helps.
Also try the registry option. In ccleaner, scan for registry errors and post a screenshot (with the keys column expanded) if you don't know which ones to remove.

 

[Zyrandiel]

guys, i used revo, and went to FORCED UNINSTALL, then i typed AUTODESK in the exact program name, it searched for the file leftovers then I deleted all of those leftovers and then deleted the remaining detected folder and files that revo still detected. then I used ccleaner to scan everything and deleted all the stuff that it detected also the registry issues. I also followed the Instruction that autodesk gave In the link that EZIO posted here, but I can't seem to remove the AUTODESK SHARED FOLDER with this file inside: AcSignCore16.dll, how can I remove this one? I tried Installing CIVIL 3d again but it still said that the program is already Installed.

 

[EzioAuditore]

So you mean to say that everything related to the program has been now removed instead of that dll file? What happens when you try to delete it?

 

[Zyrandiel]

When I try to delete It, It says: THE ACTION CAN'T BE COMPLETED BECAUSE THE FOLDER OR A FILE IN IT IS OPEN IN ANOTHER PROGRAM.

 

[gregrocker]

Enter msconfig and kill all non-MS Services and Startups except AV to see if it allows deletion of the .dll. Restart if necessary.

Try from Safe Mode.

 

[EzioAuditore]

When I try to delete It, It says: THE ACTION CAN'T BE COMPLETED BECAUSE THE FOLDER OR A FILE IN IT IS OPEN IN ANOTHER PROGRAM.

After following Greg's advice, open notepad and paste the contents of the codebox and save it as <filename>.reg and in file types, select 'All files'. Double Click it and select Yes when prompted.
Browse to the file, right click and select 'Delete on reboot'.

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\*\shell\Delete on reboot\command]
@="CMD /E:OFF /C REG ADD HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\Currentversion\\RunOnce /v \"Del %1 OnNextReboot\" /d ^\"cmd.exe /c DEL /F /Q \\\"%1\\\"\" /f\""

[HKEY_CLASSES_ROOT\*\shell\Open]

[HKEY_CLASSES_ROOT\Folder\shell\Delete on reboot\command]
@="CMD /E:OFF /C REG ADD HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\Currentversion\\RunOnce /v \"Del %1 OnNextReboot\" /d ^\"cmd.exe /c RD /S /Q \\\"%1\\\"\" /f\""

 

[Zyrandiel]

@greg: tried it man. didn't work. but I didn't do it in safe mode though. Coz when I restart It, It always runs on normal mode, how do I run it In safe mode?


@ezio: I'll try that one also after I do greg's procedure in safe mode. by the way, where can I find this "FILE TYPES" that I need to select the "ALL FILES" option?

 

[EzioAuditore]

@greg: tried it man. didn't work. but I didn't do it in safe mode though. Coz when I restart It, It always runs on normal mode, how do I run it In safe mode?


@ezio: I'll try that one also after I do greg's procedure in safe mode. by the way, where can I find this "FILE TYPES" that I need to select the "ALL FILES" option?

Generally, tap F8 during POST to enter Safe mode.

Regarding files types, when you save it, select 'All files'.

 

[Zyrandiel]

@ ezio: I follwed greg's procedure but still the file can't be deleted. I also did what you posted here about that .reg file. still nothing. by the way, what was it's purpose? I followed the instructions all the steps but still this .dll file won't get deleted. also, I screwed up my autocad 2010 files, I mean it got deleted also without the uninstall requisite. so I just deleted everything that is related to any autodesk program here in my laptop. It's just this "AcSignCore16.dll" file that's remaining.

 

[EzioAuditore]

Just the file? Did you manage to delete the shared folder?
Anyways, give me the exact path of the dll. We'll try another method.

Have you tried Safe mode with command prompt by the way?

 

[Zyrandiel]

tried deleting just the file, and then the folder and vice versa but still can't be deleted. when I did what greg said in safe mode, I tried deleting it also with the same result. Didn't try deleting it in safe mode through command prompt though. how do I do it?

here's the full path of the .dll file:

C:\Program Files\Common Files\Autodesk Shared\AcSignCore16.dll

 

[EzioAuditore]

Didn't try deleting it in safe mode through command prompt though. how do I do it?

At the screen where safe mode option appears, there should also be a option 'Safe mode with command prompt'. Select that.

Log in to a administrator account if you've multiple users. A command window will open, type the below command one by one.

del C:\Program Files\Common Files\Autodesk Shared\AcSignCore16.dll

rmdir "C:\Program Files\Common Files\Autodesk Shared"

If that doesn't work, try this:
Download OTL from http://oldtimer.geekstogo.com/OTL.exe
Please run OTL.exe.

• Copy the commands with file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  rocesses
  killallprocesses
  
  :files
  C:\Program Files\Common Files\Autodesk Shared\AcSignCore16.dll
  C:\Program Files\Common Files\Autodesk Shared
  
  :commands
  [emptytemp]
  [reboot]
  
• Return to OTL.exe, right click in the "Custom Scans/Fixes" window (under the light green bar) and choose Paste.
• Click the red Run Fix button.
• A fix log in Notepad will appear. Copy the contents of the fix log to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
• Close OTL.exe

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

 

[Zyrandiel]

hey dude thanks a lot. really appreciate all of your help. I got it already. I just followed the first advice that was given here, I made a system restore. all is new, but I'm still half way in installing the other programs and the customization that I need and prefer in my system... Thanks a lot guys...

 

[EzioAuditore]

Glad to hear you got it sorted. So, should this thread be marked as solved now?

 

[gregrocker]

Sounds like a Full Factory Recovery or Reinstall.

Glad you got it worked out.

Here are tips for cleaning up factory bloatware: http://www.sevenforums.com/installa...p-all-four-primary-partitions.html#post952573

And tips for future clean reinstalls: http://www.sevenforums.com/installation-setup/125874-re-install-windows-7-a.html#post1086729

Enjoy Win7!

 

[allend66]

hey dude thanks a lot. [..] I just followed the first advice that was given here, I made a system restore. Thanks a lot guys...

Welcome!

 

[Zyrandiel]

@ ezio: Yep. This thread should be marked SOLVED =) Tnx a lot for the help man...

@ greg: yeah man, it's a complete recovery. Tnx for these links man... really appreciate it.

@ allen: many tnx dude...


last question for this thread though, is it possible to upgrade my windows 7 32-bit to 64-bit? I'm wondering because there's this upgrade option in my system information. If it is possible, how much will this cost if I upgrade online from microsoft, granting that there is an ONLINE UPGRADE. Bear with me guys, I'm still a noob with these tech stuff...
But I'm really learning a lot of stuff here. Can't thank you guys enough.

 

[EzioAuditore]

Your welcome. Regarding your question, see this- Windows Anytime Upgrade: frequently asked questions
I don't know much about this. May be Greg and others can give you a more exact answer.

 

[Bill2]

@ ezio: Yep. This thread should be marked SOLVED =) Tnx a lot for the help man...

@ greg: yeah man, it's a complete recovery. Tnx for these links man... really appreciate it.

@ allen: many tnx dude...


last question for this thread though, is it possible to upgrade my windows 7 32-bit to 64-bit? I'm wondering because there's this upgrade option in my system information. If it is possible, how much will this cost if I upgrade online from microsoft, granting that there is an ONLINE UPGRADE. Bear with me guys, I'm still a noob with these tech stuff...
But I'm really learning a lot of stuff here. Can't thank you guys enough.

You cant "upgrade" from 32 bit to 64 bit in the sense of keeping your old files. You need to do a clean install.

I'm sorry I havent read this whole thread but I think you have oem win7 home premium 32. Technically your COA sticker key will work if you use a generic win7 64 bit to install home premium, though legally its a grey area for oem machines. So what you need to do is get hold of a 64 bit disk- borrow, download whatever. If its for a different edition, you can make a universal disk out of it by removing ei.cfg.