Uninstalling The Uninstallable

[seekermeister]

I had the database files for my email client on a hard drive that failed. Therefore when the client attempts to start, it only pops a couple of error dialogs about the missing files and doesn't open, so I can't reset it.

Therefore, I need to reinstall it, but it is not listed in Programs and Features, there is no uninstaller in the Start Menu or program folder. I tried using Revo's drag and drop method, but it popped the dialog in the screenshot below. I guess that I could the delete the program folder and search the registry for keys, but I'm hoping that there is a better way?

 

[allend66]

Have you tried simply running the setup.exe again? Some programs will give you option to repair install, or just install over the old.

 

[seekermeister]

I'll give that a try, because I ran a registry search, hoping that I could find a key that would control where the database location is, but despite finding an endess list of keys, none appeared to be anything that would help. There is a newer version of the client, which stated that it was "fully" Windows 7 compatible, but when I asked the client's support what that meant, when the old version seemed to install and work on the OS, I never got a response. I'm guessing that this is the result.

I would now consider buying the update, but I would still need to get this taken care of first, because it might interfere with the newer version.

EDIT: No, that didn't work either. The moment that the installer window appeared, and error dialog also appeared, complaining about the missing drive, and wouldn't proceed.

 

[seekermeister]

Message sent to support. Hopefully, they will have the solution.