Update error 80070643

[chuckfrasher]

I am getting an update error 80070643

Updates not installed Update for Windows (KB2859903)

Also 2 net framework updates. I downloaded the first net framework update and tried to install, and I got a pop up telling me that "this update is not applicable to your computer". So why then does it appear as an important update? This appears to be a Microsoft screw up.

 

[tom982]

Hi Chuck, welcome to SevenForums!

It is much more likely that a problem with your computer has caused that error so let's have a look what went wrong:

www.sevenforums.com/windows-updates-activation/264840-windows-update-posting-instructions.html

Tom

 

[chuckfrasher]

Okay. I performed the steps in the link that you posted. Here are my results.

Step 1. Okay, I download the (All supported x64-based versions of Windows 7) System Update Readiness Tool and I ran it. I then tried to update my computer. Updates failed with unknown error 80070643.

Step 2. Windows Resource Protection could not perform the reported operation.

Step 3. Error code 80070643

4. I uploaded the zip of the logs.

 

[chuckfrasher]

Something else interesting. I did not have net framework on my computer. I did not have any version of it. I've had this computer for a couple of months. So I looked up Net Framework 3.5. It does noty list Windows 7 under supported Operating systems. But someone on a message board said that 3.5.1 is for Windows 7 and includes earlier versions.
I have been using Vista until recently. Why don't I see Net Framework listed in my programs? I installed Net Framework 4.5. It showed up in my list. But now it doesn't. Very odd.

 

[tom982]

Hello chuckfrasher,

Your CBS log shows this error:

2013-06-18 00:21:46, Info                  CBS    SQM: Reporting package change for package: Package_for_KB2859903~31bf3856ad364e35~amd64~~10.2.1.0, current: Staged, pending: Default, start: Staged, applicable: Installed, target: Installed, limit: Installed, hotpatch status: DisabledBecauseNoHotpatchPackagesInitiated, status: 0x0, failure source: Execute, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 566, first merged sequence: 566
2013-06-18 00:21:46, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB2859903~31bf3856ad364e35~amd64~~10.2.1.0, session id: 142859, sample type: Standard
2013-06-18 00:21:46, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-06-18 00:21:46, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB2859903~31bf3856ad364e35~amd64~~10.2.1.0, current: Staged, original: Staged, target: Installed, status: 0x80070643, failure source: Execute, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 566, first merged sequence: 566
2013-06-18 00:21:46, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-06-18 00:21:46, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB2859903~31bf3856ad364e35~amd64~~10.2.1.0, session id: 142862, sample type: Standard
2013-06-18 00:21:46, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-06-18 00:21:46, Info                  CBS    Enabling LKG boot option
2013-06-18 00:21:46, Info                  CBS    Exec: End: nested restore point - complete.
2013-06-18 00:21:46, Info                  CBS    Restored system sleep block state: 0x80000000
2013-06-18 00:21:46, Info                  CBS    Exec: Processing complete.  Session: 30305243_1373356889, Package: Package_for_KB2859903~31bf3856ad364e35~amd64~~10.2.1.0 [HRESULT = 0x80070643 - ERROR_INSTALL_FAILURE]
2013-06-18 00:21:48, Info                  CBS    Session: 30305243_1501745114 initialized by client WindowsUpdateAgent.

Can you boot into the recovery environment, and launch command prompt please: How to use the Windows 7 System Recovery Environment Command Prompt


When command prompt is launched, type in the following command and press enter:


DISM /image:C:\ /cleanup-image /revertpendingactions


Then reboot your computer, booting into Windows normally. Run this FixIt in aggressive mode: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services


Then try updating and post your CBS log please


The reason you can't see .NET Framework 3.5.1 in Add/Remove Programs is because in Windows 7, it is included as a component of the operating system.


Tom

 

[chuckfrasher]

I will try this as soon as I get home from work. Thanks so much for your help.

 

[chuckfrasher]

Okay. I don't have a DVD. I have an HP laptop. I restarted and pressed F8 and chose startup repar. In the menu I chose command prompt. I entered DISM /image:C:\ /cleanup-image /revertpendingactions and pressed Enter.

It said:
Deployment Image Servicingand Management tool version 6.1.7600.16385

Error 2

Unable to access the image

Make sure that the image path and the Windows directory for the image exists and you have read the permissions on the folder.
The DISM log file can be found at X:\windows\logs\DISM\dism.log

 

[tom982]

Hi chuck,

Sorry, the drive letter changes when you're in the recovery environment. From the command prompt Window in the recovery environment, run these commands:


dir C:\
dir D:\
dir E:\


And repeat through the alphabet until you see the folders Windows and Users and a few others appear in the results. Then when you know the drive letter, replace the C:\ in the command with whatever letter the drive is. So for example if the drive was D:\ you would change this:


DISM /image:C:\ /cleanup-image /revertpendingactions

To this:


DISM /image:\ /cleanup-image /revertpendingactions

Tom

 

[chuckfrasher]

Okay. I found the windows, users, perf logs etc.. in dir D:\ So I ran DISM /image:\ /cleanup-image /revertpendingactions. It said something about scratch directory size may be insufficient..... but then it eventually said "The operations completed successfully". So I rebooted and ran the fixit link that you gave me. I did another SFC Scan. I don't know why. I hope that's okay.

I copied the logs folder. It says that folders already exist. Any time that it asked if I want to "merge" or "copy and replace", I said yes. I hope that is the correct thing to do.

Thanks so much for your help. Chuck

 

[tom982]

Hi Chuck,

Hmm, that SFC error is still present. Let's try another fix:


Command Prompt


Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   
   fsutil resource setautoreset true %systemdrive%\
   
   attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
   del %SystemRoot%\System32\Config\TxR\*
   
   
   attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
   del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
   del %SystemRoot%\System32\SMI\Store\Machine\*.blf
   del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

• Type Y and press enter if you are asked "Are you sure" to any line.
• Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
• Paste (Ctrl+V) it into your next post please.

Some of these may fail so don't be concerned if they do, just let me know which ones fail


Tom

 

[chuckfrasher]

I entered the first one and it was okay. Then I entered the next set (2 lines)

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

I told it Y and then pressed enter. And it gave me a message "The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec} . TxR . 0 . regt
rans-ms

Then it changes a little further down. Here is a screenshot:

http://www.imgnook.com/5fFxMo.jpg

 

[chuckfrasher]

Hey guess what. I ran those 3 commands again. The second one gave me the same message. But I went ahead and ran the 3rd one anyway. And my updates installed. Woo Hoo!

So I ran another SFC Scan and got this message:

Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.log windir\Logs\CBS\CBS.log. For example
C:\Windows\LOgs\CBS\CBS.log

So I have zipped up the CBS logs and the logs from C:\Windows\Logs.

Can you tell what has caused all of this? Is it some software that I have used? AppGuard? A cleaner? Shadow Defender maybe? I don't feel like I do anything that unusual. Thanks so much for your help! Chuck

 

[tom982]

Hi Chuck,

That's great news! Thanks for posting back the results.


As for what did this, it's hard to tell. Essentially, what happened here was that your computer has a big list of things to do over a reboot and something caused one of these lines to hang, so it couldn't do the rest. I'd say that it's more likely to be a minor bug in Windows than anything you've done, so don't worry about it.


You're most welcome for the help It has been a pleasure working with you.


Just one corrupt file to fix:

2013-06-21 21:20:29, Info                  CSI    00000533 [SR] Repairing 1 components2013-06-21 21:20:29, Info                  CSI    00000534 [SR] Beginning Verify and Repair transaction
2013-06-21 21:20:29, Info                  CSI    00000535 [SR] Cannot repair member file [l:18{9}]"MSDTC.LOG" of Microsoft-Windows-COM-DTC-Runtime, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-06-21 21:20:29, Info                  CSI    00000536 [SR] Cannot repair member file [l:18{9}]"MSDTC.LOG" of Microsoft-Windows-COM-DTC-Runtime, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-06-21 21:20:29, Info                  CSI    00000537 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"

I'm not sure where this file is meant to go on your computer but I know the WinSxS path, so I'll fix that one and let SFC reform the hardlink

SFCFix Script


Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a files should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u/16537616/Fixes/SFCFix/Scripts/chuckfrasher/SFCFix.zip

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   
   sfc /scannow
   
   
   Wait for this to finish before you continue
   
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
   
   
   
   
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom

 

[chuckfrasher]

SFCFix version 1.5.6.1 by niemiro.
Start time: 2013-06-22 12:28:50.374
Using .zip script file at C:\Users\owner\Desktop\SFCFix.zip




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229

Successfully copied file \\?\C:\Users\owner\AppData\Local\niemiro\Archive\MSDTC.log to \\?\C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229\MSDTC.log.

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 1.5.6.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2013-06-22 12:28:51.217
----------------------EOF-----------------------

 

[chuckfrasher]

I have attached the file, thanks!

 

[tom982]

Hi Chuck,

Excellent! That fixed the corruption:

2013-06-22 09:16:56, Info                  CSI    000002fb Repair results created:
POQ 127 starts:
 
POQ 127 ends.
2013-06-22 09:16:56, Info                  CSI    000002fc [SR] Repair complete

You're all good to go!


Tom

 

[chuckfrasher]

Tom I want to thank you for helping me with this. Your instructions were so easy to follow and it was actually fun. I appreciate this so much. Thanks! Chuck