Update Error Code 80073712

Please open an Elevated Command Prompt, and run the following commands...

Code:
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS\DerivedData\Components\amd64_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.5592_none_8448f49f328da8c3 
REG QUERY HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.5592_none_8448f49f328da8c3
REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.5592_none_8448f49f328da8c3
REG UNLOAD HKLM\COMPONENTS 
.

Post the results.

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I got "ERROR: Invalid syntax.
Type "REG QUERY /?" for usage.
ERROR: The system was unable to find the specified registry key or value." a couple of times. After I put quotes around the paths, attached are the results
 

Attachments

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
Odd that it requires the quote-enclosure, but that must be because of the version formatting.

Anyhow, let's if we can delete the relevant entries.

OPen an Elevated Command Prompt, and run the following commands
Code:
REG LOAD HKLM\COMPONENTS
REG DELETE  HKLM\COMPONENTS\DerivedData\Components\amd64_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.5592_none_8448f49f328da8c3 /va
REG DELETE  HKLM\COMPONENTS\DerivedData\Components\amd64_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.5592_none_8448f49f328da8c3
 
.

Then run CheckSUR again, and post the new CheckSUR.log file - with luck that will have gotten rid of at least one error! ;)
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Duh! yes :)
Here's the CheckSUR summary...
Summary:
Seconds executed: 388
Found 7 errors
Fixed 7 errors
CSI Missing Component Key Total count: 1
Fixed: CSI Missing Component Key. Total count: 1
CSI Missing Identity Total count: 1
Fixed: CSI Missing Identity. Total count: 1
CSI Missing C Mark Total count: 1
Fixed: CSI Missing C Mark. Total count: 1
CSI F Mark Missing Total count: 4
Fixed: CSI F Mark Missing. Total count: 4
...so that's looking good, at least!

Unfortunately there are no clues in the CBS.log as to why SFC is failing :(

Let's have a look at the Event logs...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hmm -looks like you have some permissions problems.

Please open an Elevated Command Prompt, and run the following commands...

ICACLS C:\Windows
ICACLS C:\Windows\System32
ICACLS C:\Windows\System32\winevt
ICACLS C:\Windows\System32\winevt\logs


Post the results.

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
C:\windows\system32>ICACLS C:\Windows
C:\Windows NT SERVICE\TrustedInstaller:(F)
NT SERVICE\TrustedInstaller:(CI)(IO)(F)
NT AUTHORITY\SYSTEM:(M)
NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
BUILTIN\Administrators:(M)
BUILTIN\Administrators:(OI)(CI)(IO)(F)
BUILTIN\Users:(RX)
BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
CREATOR OWNER:(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\windows\system32>

C:\windows\system32>ICACLS C:\Windows\System32
C:\Windows\System32 NT SERVICE\TrustedInstaller:(F)
NT SERVICE\TrustedInstaller:(CI)(IO)(F)
NT AUTHORITY\SYSTEM:(M)
NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
BUILTIN\Administrators:(F)
BUILTIN\Administrators:(OI)(CI)(IO)(F)
BUILTIN\Users:(RX)
BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
CREATOR OWNER:(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\windows\system32>

C:\windows\system32>ICACLS C:\Windows\System32\winevt
C:\Windows\System32\winevt BUILTIN\Administrators:(F)
NT SERVICE\eventlog:(OI)(CI)(RX,W,DC)
NT AUTHORITY\SYSTEM:(OI)(CI)(F)
BUILTIN\Administrators:(OI)(CI)(F)
NT AUTHORITY\Authenticated Users:(CI)(R)

Successfully processed 1 files; Failed processing 0 files

C:\windows\system32>

C:\windows\system32>ICACLS C:\Windows\System32\winevt\logs
C:\Windows\System32\winevt\logs BUILTIN\Administrators:(F)
NT SERVICE\eventlog:(OI)(CI)(F)
NT AUTHORITY\SYSTEM:(OI)(CI)(F)
BUILTIN\Administrators:(OI)(CI)(F)
NT AUTHORITY\Authenticated Users:(CI)(R)

Successfully processed 1 files; Failed processing 0 files

C:\windows\system32>
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
What entries in the logs did you determine that there are permission issues?
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
There's an error in the Apps log which appears to be caused by permissions issues -
Log Name: Application
Source: Microsoft-Windows-CAPI2
Date: 01/05/2015 23:56:53
Event ID: 513
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DmitriyDiana-HP
Description:
Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.
System Error:
The parameter is incorrect.
.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-CAPI2" Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}" EventSourceName="Microsoft-Windows-CAPI2" />
<EventID Qualifiers="0">513</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2015-05-01T22:56:53.206402100Z" />
<EventRecordID>105482</EventRecordID>
<Correlation />
<Execution ProcessID="1496" ThreadID="2756" />
<Channel>Application</Channel>
<Computer>DmitriyDiana-HP</Computer>
<Security />
</System>
<EventData>
<Data>
Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.
System Error:
The parameter is incorrect.
</Data>
</EventData>
</Event>

However, more serious is an error in the System log, which shows that your HD has at least one bad block.
You should back up your data to external media, and then run CHKDSK C: /R and see what that results in.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
After I run CHKDSK, you want me to send Event Viewer logs again?
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
Yes please.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Attached. I guess you're interested in the following portion:



Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
299520 file records processed. File verification completed.
754 large file records processed. 0 bad file records processed. 0 EA records processed. 77 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
366788 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
299520 file SDs/SIDs processed. Cleaning up 2120 unused index entries from index $SII of file 0x9.
Cleaning up 2120 unused index entries from index $SDH of file 0x9.
Cleaning up 2120 unused security descriptors.
CHKDSK is compacting the security descriptor stream
33635 data files processed. CHKDSK is verifying Usn Journal...
35775056 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
299504 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
12031740 free clusters processed. Free space verification is complete.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

104857253 KB total disk space.
56206068 KB in 191237 files.
119428 KB in 33638 indexes.
28 KB in bad sectors.
404769 KB in use by the system.
65536 KB occupied by the log file.
48126960 KB available on disk.

4096 bytes in each allocation unit.
26214313 total allocation units on disk.
12031740 allocation units available on disk.

Internal Info:
00 92 04 00 75 6e 03 00 cc 1f 06 00 00 00 00 00 ....un..........
13 05 00 00 4d 00 00 00 00 00 00 00 00 00 00 00 ....M...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
 

Attachments

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
You have 7 bad sectors - your hard drive may be on its last legs :(

I'll review the detail later, when I have time.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Norton appears to be attempting and failing to load one of its drivers...
Log Name: System
Source: Service Control Manager
Date: 06/05/2015 12:26:13
Event ID: 7026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DmitriyDiana-HP
Description:
The following boot-start or system-start driver(s) failed to load:
ccSet_MCLIENT
There are also some problems with Virtualization technologies, which I frankly don't understand :(
Other than that, there's not a lot in the logs.

You should back up your data and consider replacing the hard drive.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I uninstalled Norton some time ago
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
Did you also run the Norton Removal Tool?

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
then post another MGADiag report.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Yes, I always run Norton Removal Tool. Anyway, I just ran Norton Removal Tool restarted and ccSet_MCLIENT is still present. Intead of removing it, I disabled it with Autoruns. Secondly, I ran NETSH utility and restarted. Not sure what MGADiag is as I haven't ran it before, but I did run CheckSUR utility. Here's the latest log: https://dl.dropboxusercontent.com/u/1454798/CBS10.zip
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
Sorry about the request for MGADiag - comes of dual-purposing a standard spiel ;)

CheckSUR is clear.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I guess I'm paying attention? :) What's next?
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
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