Update Error "WindowsUpdate_80072F78" !

[Alexey2912]

Hi there,

W7 Pro 32 bit won't auto update since 12/27/18. Last check was performed and updates installed.

Since than been getting this error, if its run.

Tried the reverse date, time sync stopped, reboot still no fix this time.

Any expert suggestions.

Thanks.

 

[Snick]

Hi Alexey2912,

Please follow Windows Update Posting Instructions

 

[Alexey2912]

Hi thanks, starting a new thread.

 

[Snick]

You don't need to start a new thread just follow the posting instructions, i.e. run scans and post logs.

 

[Alexey2912]

I can't upload the zipped windows log file, it approx 13.6 MB more than the allowed size.

Thanks again!

 

[Alexey2912]

"WindowsUpdate Error_80072F78" !

 

[Snick]

Zipped windows log file? Need to see CBS.log, CheckSUR.log, location C:\Windows\Logs\CBS and WindowsUpdate.log is at C:\Windows
The CheckSUR logs are temporary in the CBS folder and will disappear. If the CheckSUR.logs are not in the CBS folder, you'll have to run SURT again.

These three files should be below upload limit compressed/zipped. If not, you can upload each log individually! Screenshots and Files - Upload and Post in Seven Forums

 

[Alexey2912]

2019-02-18 06:16:43, Info CBS Starting TrustedInstaller initialization.
2019-02-18 06:16:43, Info CBS Loaded Servicing Stack v6.1.7601.23505 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba\cbscore.dll
2019-02-18 06:16:43, Info CSI 00000001@2019/2/18:01:16:43.997 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7152d999 @0x71c85f2b @0x71c6210b @0x1e1c99 @0x1e1236 @0x751375ae)
2019-02-18 06:16:43, Info CSI 00000002@2019/2/18:01:16:43.997 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7152d999 @0x71cc73c3 @0x71cc4253 @0x1e1c99 @0x1e1236 @0x751375ae)
2019-02-18 06:16:43, Info CSI 00000003@2019/2/18:01:16:43.997 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7152d999 @0x73304bb0 @0x7330548e @0x1e1327 @0x1e1245 @0x751375ae)
2019-02-18 06:16:43, Info CBS Ending TrustedInstaller initialization.
2019-02-18 06:16:43, Info CBS Starting the TrustedInstaller main loop.
2019-02-18 06:16:43, Info CBS TrustedInstaller service starts successfully.
2019-02-18 06:16:43, Info CBS SQM: Initializing online with Windows opt-in: False
2019-02-18 06:16:43, Info CBS SQM: Cleaning up report files older than 10 days.
2019-02-18 06:16:43, Info CBS SQM: Requesting upload of all unsent reports.
2019-02-18 06:16:43, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2019-02-18 06:16:43, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2019-02-18 06:16:43, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2019-02-18 06:16:43, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2019-02-18 06:16:43, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2019-02-18 06:16:43, Info CBS NonStart: Checking to ensure startup processing was not required.
2019-02-18 06:16:44, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xc4fa88
2019-02-18 06:16:44, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2019-02-18 06:16:44, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1c4
2019-02-18 06:16:44, Info CSI 00000007@2019/2/18:01:16:44.012 CSI perf trace:
CSIPERF:TXCOMMIT;616
2019-02-18 06:16:44, Info CBS NonStart: Success, startup processing not required as expected.
2019-02-18 06:16:44, Info CBS Startup processing thread terminated normally
2019-02-18 06:16:44, Info CSI 00000008 CSI Store 3078144 (0x002ef800) initialized
2019-02-18 06:16:44, Info CBS Session: 30721831_2622044227 initialized by client WindowsUpdateAgent.
2019-02-18 06:16:44, Info CBS Trusted Installer signaled for shutdown, going to exit.
2019-02-18 06:16:44, Info CBS Ending the TrustedInstaller main loop.
2019-02-18 06:16:44, Info CBS Starting TrustedInstaller finalization.
2019-02-18 06:16:44, Info CBS Ending TrustedInstaller finalization.









Contents of CBS Folder.....Log file and a few zipped.

Thanks.

 

[Alexey2912]

Windows Update log, attached.

Thanks.

 

[Snick]

Thanks for the WindowsUpdate.log, would you please try to upload the CBS.log and the CheckSUR.log
You will have to run SURT again for the CheckSUR.log and CheckSUR.persist.log to appear in C:\Windows\Logs\CBS

 

[Alexey2912]

Here they are for your expert comments.

Thanks.

 

[Snick]

Thank you for the logs.
They are clean, no errors!

Please copy and paste the bold text below into your address bar at the top of your web browser. In the area that has (https://)

http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab

A popup should appear. If it does, don't run it, cancel it and let me know if it appeared.

 

[Alexey2912]

Thanks again.

When I pasted " C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab"

I gotta a download "wuredir" size 22.7 KB.

 

[Snick]

Good that is what I was expecting!
Click the rb: lower left of your computer screen, in the searchbox type troubleshooter, click on Find and fix problems, under System and Security click Fix problems with Windows Update, click Advanced, apply repairs automatically should be checked, click next. Did you receive error message or link to Open Windows Update?

 

[Alexey2912]

Thank you for the logs.
They are clean, no errors!

Please copy and paste the bold text below into your address bar at the top of your web browser. In the area that has (https://)

http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab

A popup should appear. If it does, don't run it, cancel it and let me know if it appeared.

1. If I copy paste the URL, I get this response.........

This site can’t be reached The webpage at http://download.microsoft.com/v11/2/...p1-wuredir.cab might be temporarily down or it may have moved permanently to a new web address.
ERR_INVALID_RESPONSE



2. IF, I click on it a zipped folder as shown gets downloaded, as show in the attached file.

Thanks.

 

[Snick]

Sorry about the delay in my response.

Please upload CBS.log not whole folder. Location: C:\Windows\Logs\CBS