Update failing, error code 80080005

[GrasshopperMZ]

Hello, im having problems with updating my windows 7 (64 bit). It has been going on for some time and nothing on the internet has helped so far. I even tried updating to windows 10 but since i cannot install updates it wont work.

I would appreciate any help. Please let me know what kind of additional info should I add to this thread in order to help someone help me.

Thanks in advance!

 

[torchwood]

Hi Grasshopper,

please run KB947821 (SURT), will give us the info we need

file is in C >> Windows >> Logs >>>CBS... SURT



Roy

 

[GrasshopperMZ]

Hi,

unfortunetly I don't have a file named like this in that folder. Attached are the files in the CBS folder.


I tried downloading the KB947821 online but it just says it is not applicable to my computer.

 

[Snick]

GrasshopperMZ

32 bit version says that here's the link to the 64 bit version
When you run SURT, the CheckSUR.log is temporary in the CBS folder

System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821)

or you can download my AutoSURT64.exe from my OneDrive
It is SURT 64 bit, self-extracting installer, it contains M$ SURT plus a small batch script to automate the process. SURT runs, and a copy of the CBS folder is placed on your desktop. Click extract.

 

[GrasshopperMZ]

Hi!

Ran the program, not sure which file is needed so:
View attachment CheckSUR.log

View attachment CheckSUR.persist.log

 

[Snick]

GrasshopperMZ

Thank you for the logs!

The CheckSUR.log works.
The CheckSUR.persist.log is persistent: i.e. continue to exist; be prolonged.
Similar to .cab files within the cbs folder
Here's the relevant part of the analysis for you

Summary:
Seconds executed: 1541
Found 42 errors
CSI Manifest All Zeros Total count: 20
CBS MUM Corrupt Total count: 10
CBS Catalog Corrupt Total count: 10
CBS Registry Error Total count: 2

I most likely have all the missing manifests, cat and mums. cat/mums are always replaced in pairs.
Problematic is the registry errors, Failed to open store key

I'll work on locating the missing or corrupt files in my 300,000+ repository.

 

[Snick]

Here's the missing files

Please download from my OneDrive and run
CheckSUR to Temp.exe

Then run AutoSURT64 again & post CheckSUR.log from the CBS folder that will appear on your desktop.

Snick

 

[GrasshopperMZ]

Hi Snick!

Here it is: View attachment CheckSUR.log

Thank you so much!

 

[Snick]

GrasshopperMZ

No problem, that's why we're here to provide you with FREE HELP!
The files I sent you will fix those errors, not the below issue.
Still concerned regarding: CBS Registry Error Total count: 2
If that persists and we cannot resolve it, then the resolution would be a Repair Install/In Place Upgrade.
You cannot simply delete and reenter it,
Nor can you copy and paste another in its place, at least I've never attempted it.

From CheckSUR.log

(f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store key

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store key

I'm hoping the packages I sent you will fix the Failed to open store key issue.

 

[GrasshopperMZ]

Hi Snick,

Not sure I understood you, should i run the same file you sent me before again? (AutoSURT64.exe)

Also could you elaborate on how to do that: Repair Install/In Place Upgrade?

Thank you!

 

[Snick]

Hi Snick,

Not sure I understood you, should i run the same file you sent me before again? (AutoSURT64.exe)

Also could you elaborate on how to do that: Repair Install/In Place Upgrade?

Thank you!

Summary:
Seconds executed: 1582
Found 32 errors
Fixed 30 errors
CSI Manifest All Zeros Total count: 20
Fixed: CSI Manifest All Zeros. Total count: 20
CBS MUM Corrupt Total count: 10
Fixed: CBS MUM Corrupt. Total count: 10
CBS Registry Error Total count: 2
Fixed: CBS Paired File. Total count: 10

Yes, SURT detects missing or corrupt folders/files.
The location that SURT need the replacement files is C:\Windows\Temp\
Which is where the CheckSUR to Temp.exe places them
You then run SURT again. It takes permission from Trusted Installer and replaces the corrupt/missing files/folders with the ones in the CheckSUR folder, reestablishes control to Trusted Installer and creates a report.

If you peruse the CheckSUR.log you provided after this procedure, you will see (f) followed by (fix). As it implies it was fixed.

Still have the registry errors. Brian Drab at Sysnative.com, indicated that the only way to correct that error is a Repair Install/In-Place-Upgrade.

Softwaremaniac, the main helper win Win Update issues at Sysnative is away on vacation until August.
I would recommend you perform a Repair Install/In-Place-Upgrade.
Don't believe DISM++ is being supported for Windows 7 any more; at least I haven't been able to make it work on Win7
Dism++ | New Windows Utility

Simplix update pack is the next choice and recommended by several here on Sevenforums!
Download Simplix UpdatePack 7 - MajorGeeks

Repair Windows Without Reformatting.docx from my OneDrive
When your system finishes and you have access to your desktop, go to win update and turn it off as it will try to download hundreds of updates. When you finish with Simplix, turn back on for any updates to M$ products, like Office, etc.

Softwaremaniac, the main helper at Sysnative is away on vacation until August.
I would recommend you perform a Repair Install/In-Place-Upgrade.
Don't believe DISM++ is being supported for Windows 7 any more; at least I haven't been able to make it work on Win7
Simplix update pack is the next choice and recommended by several here on Sevenforums!
Download Simplix UpdatePack 7 - MajorGeeks