Update is not applicable to your computer

[mikeveli20]

I've been trying to install a .msu pack downloaded from Microsoft's website but when I try to run it I get the message "Update is not applicable to your computer". I made sure I was trying to install the proper architecture version (x64) so I'm not sure why it's telling me it's not applicable. I've tried with several other packages I downloaded that were Windows Update Standalone Installer packages as well but got the exact same message.

 

[karlsnooks]

And the package is?

 

[mikeveli20]

KB978542 and KB979687 are the two I'm trying to install currently. Both of them were available as updates in Windows Update but I kept receiving an error when trying to install them which is why I downloaded the standalone packages only to discover this other issue.

 

[karlsnooks]

Believe the message.

 

[Flavius]

KB978542 and KB979687 are the two I'm trying to install currently. Both of them were available as updates in Windows Update but I kept receiving an error when trying to install them which is why I downloaded the standalone packages only to discover this other issue.

Maybe these updates required to install any other updates before?

Download & run Belarc Advisor which help you diagnose which ones updates are missing.Post here results.

 

[karlsnooks]

Excellent advise. I also use Belarc every once in awhile to make sure that I've not missed something.

Also I use and recommend Securiia Personal Security Advisor.

Belarc Advisor - Free Personal PC Audit
Secunia Personal Security Inspector Download

 

[mikeveli20]

Thanks to everyone for the replies. I ran Belarc Advisor and was told that I am missing 2 Microsoft Security Updates.

"Q978542 - Important (details...)
Q979687 - Important (details...)

These required security hotfixes (using the 10/12/2010 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed."


These are the updates I was able to successfully install using Windows Update:

.NET Framework 4 Client Profile
KB2160841 on 10/16/2010 (details...)
MSXML4SP2
KB973688 on 10/18/2010 (details...)
Windows 7
KB958488 on 10/16/2010 (details...)
KB971033 on 10/18/2010 (details...)
KB972270 on 10/16/2010 (details...)
KB974332 on 10/17/2010 (details...)
KB974431 on 10/16/2010 (details...)
KB974571 on 10/16/2010 (details...)
KB975467 on 10/16/2010 (details...)
KB975560 on 10/16/2010 (details...)
KB976422 on 10/17/2010 (details...)
KB976662 on 10/16/2010 (details...)
KB977074 on 10/16/2010 (details...)
KB978601 on 10/16/2010 (details...)
KB978637 on 10/17/2010 (details...)
KB978886 on 10/16/2010 (details...)
KB979309 on 10/16/2010 (details...)
KB979482 on 10/16/2010 (details...)
KB979538 on 10/17/2010 (details...)
KB979688 on 10/16/2010 (details...)
KB979900 on 10/16/2010 (details...)
KB979916 on 10/16/2010 (details...)
KB980195 on 10/16/2010 (details...)
KB980218 on 10/16/2010 (details...)
KB980232 on 10/16/2010 (details...)
KB980408 on 10/16/2010 (details...)
KB980846 on 10/17/2010 (details...)
KB981078 on 10/17/2010 (details...)
KB981332 on 10/16/2010 (details...)
KB981852 on 10/16/2010 (details...)
KB981957 on 10/16/2010 (details...)
KB982110 on 10/17/2010 (details...)
KB982132 on 10/16/2010 (details...)
KB982214 on 10/16/2010 (details...)
KB982665 on 10/16/2010 (details...)
KB982799 on 10/16/2010 (details...)
KB983590 on 10/16/2010 (details...)
KB2032276 on 10/16/2010 (details...)
KB2079403 on 10/16/2010 (details...)
KB2158563 on 10/16/2010 (details...)
KB2207566 on 10/16/2010 (details...)
KB2272691 on 10/17/2010 (details...)
KB2286198 on 10/16/2010 (details...)
KB2296011 on 10/16/2010 (details...)
KB2345886 on 10/16/2010 (details...)
KB2347290 on 10/16/2010 (details...)
KB2360131 on 10/16/2010 (details...)
KB2362765 on 10/17/2010 (details...)
KB2387149 on 10/16/2010 (details...)
KB2416471 on 10/16/2010 (details...)


Please let me know if you require any more information. Thank you.

Michael

 

[karlsnooks]

What happens if you simply:
Control Panel | Windows Update

Does it find and install the two missing updates?

 

[mikeveli20]

It finds the two updates but when I try to install I get the following message:

Code 80073712 Windows Update encountered an unknown error

 

[Flavius]

I
Code 80073712 Windows Update encountered an unknown error

You should post at once this error

Download & run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2,this will create CheckSur.log file in C:\Windows\Logs\CBS folder,attache this file to post

 

[mikeveli20]

Thanks. I have attached the log file.

 

[Flavius]

Lots of errors in your log
Summary report in your log

Summary:
Seconds executed: 465
Found 786 errors
CSI C Mark Deployment Missing Total count: 140
CSI Payload File Missing Total count: 601
CBS Watchlist Package Missing Total count: 45

Too many damages to attempt to fix it,theoretically the only solution is to make repair install http://www.sevenforums.com/tutorials/3413-repair-install.html,but from your system spec you have HP laptop,so you cannot apply this.

Question:

Do you have any issue with hard disk?Issues with hard disk are very suspected in such kind of extensive damages.All damages relate to already installed components.

http://www.sevenforums.com/tutorials/433-disk-check.html

Possibly you will need any better tool to diagnose your hdd Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

 

[mikeveli20]

I believe the hard disk is fine.

I knew there are some packages missing as I removed them myself with vLite. However, the packages I removed were very low level and things I never use. Here is what I removed:

- All languages except for English (US)
- Accessibility, Inbox Games, Speech Support, Windows Sidebar and Gadgets
- Modem, Scanner, TV Tuner Drivers
- Media Center, Music and Video samples, Sample pictures, screensavers, slideshow, sound recorder, windows media player
- IIS, Remote Desktop and Assistance, Remote Desktop Client, SNMP, Simple TCPIP services, telnet client, telnet server, windows mail
- remote registry, windows search
- bitlocker drive encryption, DRM, IMAMPv2 burning support, MSMQ, parental controls, security center, system restore, tablet pc, windows defender

Does anything above look like it could be causing the issues?

 

[Orbital Shark]

Hi,

I've just found this article on the Microsoft support site relating to your Windows Update error code.

When you try to install Windows Vista or Windows 7 updates or components by using the Windows Update Web site, you may receive an error message. Or, if you try to turn Windows features on or off, no features may appear in the Windows Features dialog box. This article contains two step-by-step methods that you can use to try to restore corrupted or incorrect system files and settings.

Hope it helps


OS

 

[Flavius]

- IIS, Remote Desktop and Assistance, Remote Desktop Client, SNMP, Simple TCPIP services, telnet client, telnet server, windows mail

hotfix KB978542 relate to Windows Mail.MS10-030: Vulnerability in Outlook Express and Windows Mail could allow remote code execution

Issue with KB979687 (this is hotfix for WordPad MS10-083: Description of the security update for WordPad: October 12, 2010) I'm not sure maybe this one:

- Accessibility, Inbox Games, Speech Support, Windows Sidebar and Gadgets

Personally I do not prefer removing anything in the system,many times due to kind of operation you may remove something more than you want.If you don't need any function just disable it.Saying true nobody know what will happen if you remove built-in package,and even authors of vLite or similar softs may don't know about all consequences.Such kind of informations are very poorly documented.

 

[karlsnooks]

Mike,
You are going to need to do a complete reinstall of Win 7 and this time stay away from such things as vlite. Win 7 is a marvelous program and needs no help from 3rd party programs.

 

[Flavius]

I agree with @karlsnooks.With your system always will be issue with some updates due to removed componets.I knew before MS article which posted @Orbital Shark but you have no chance it will help you

missing components=constantly issues with Windows Updates

 

[mikeveli20]

I hear you. I've had no problems in the past using nLite with XP. I had Vista for awhile but didn't like it so went back to XP which I've been using up until this past week when I decided to move into Windows 7 as I was noticing less and less support for XP (especially the x64 version).

The reason I used vLite for Win 7 right off the bat was because I wanted it to run as fast as possible without any unnecessary programs bogging it down. You all seem to know quite a bit about Win 7 which I am grateful for. So I will proceed to install the full version of Win 7, but would like to optimize it as best I can. If you guys have any suggestions for post installation optimization, I would love to hear about it. Thank you for your help.

 

[Hopalong X]

Run the Windows Disk Cleaner and the Windows Defragmenter every week or two and leave the rest alone.

Mike

 

[karlsnooks]

Win 7 and xp are worlds apart.

Forget any post-install optimization.

Win 7 is optimized. Win 7 is the result of a learning curve on the part of MS.

You can only occassionally cleanup after Win 7 by using Win 7's Disk Clean up and even less frequently Win 7's built-in defragmenter.

Install Win 7, learn how to use Win 7, ask Win 7 questions here.

We have already made all of the mistakes and hope that we can help others avoid making the same mistakes we made.