Update is not applicable to your computer

[R6Addicted]

Hey Guys,

I know this thread is really old, but I am having the same problem as mikeveli20 where I get a msg saying "Update is not applicable to your computer".

The update i'm trying to run is KB976972, which supposedly would fix a problem I'm having when trying to backup the "data" partition on my computer.

Attached is the "CheckSUR.log" file I got after running the Readiness tool.

Can anybody help me with this?

 

[NoelDP]

Hey Guys,

I know this thread is really old, but I am having the same problem as mikeveli20 where I get a msg saying "Update is not applicable to your computer".

The update i'm trying to run is KB976972, which supposedly would fix a problem I'm having when trying to backup the "data" partition on my computer.

Attached is the "CheckSUR.log" file I got after running the Readiness tool.

Can anybody help me with this?

There is no real problem with your CheckSUR - it's normal for an installation with IE10 installed to show those errors.

The update you are attempting to install is for Windows 7 RTM - your system is at SP1 level and so almost certainly includes the patch already.

Please start a new thread of your own in a more appropriate subforum, detailing your system and the exact problems you are having.

 

[R6Addicted]

Thanks, NoelDP. Quick question: What kind of system details would be worth to mention?

 

[NoelDP]

The exact error messages you get, the symptoms, any other errors that appear.
What is the AV installed? - what other AV's have ever been installed? Have you had any infections?
etc. etc.

 

[sd309991]

Same problem, thanks.

Thank you so much!

 

[NoelDP]

For what?
Start your OWN new thread, and
Pleasefollow the WindowsUpdate Posting Instructions and post the requested data there.