USB 3.0 ports not working after upgrading power supply

[Zibeltor]

Hey there! After having a power supply failure, and then a new power supply installed, none of my USB 3.0 ports are working; however, all of my USB 2.0 ports still do work. I've installed the latest drivers for the USB ports from my mobo manufacturer's website, but that didn't seem to help. I'd really appreciate someone's help troubleshooting and I'd be happy to provide whatever additional information might be of assistance! EDIT: I've noticed going to the device manager window seems a common first troubleshooting step, so I've included a snip of what that looks like for me.

 

[GokAy]

First go into BIOS and see if USB 3.0 is disabled there, enable it if so. If enabled, then load defaults in BIOS (either first screen or exit menu).

If still no go, download and make a bootable Linux Mint MATE DVD/USB. Then boot with it and see if USB 3.0 ports are working.

You can also try Safe Mode and another user account - http://www.sevenforums.com/tutorials/181024-user-account-create.html

 

[Zibeltor]

Hmm, I looked in the BIOS menu, but I didn't see any field labeled USB 3.0 (I only saw ones labeled USB 2.0 and USB Legacy, but the descriptions of those made them sound as if they weren't really on-point). Also, my BIOS menu has an option called Optimized Defaults? I'm assuming that's the same as loading defaults, which is what I did when troubleshooting my last issue. :x Anyway, is there a sticky or link on how to make one of those bootable DVD's?

 

[GokAy]

Yes, optimized defaults would work.

You can get Rufus and load the ISO into it to make bootable USB.
Or get BurnAware | Download Burning Software free for DVD, (get the free one without OpenCandy, link below download buttons, last line of paragraph).

 

[Zibeltor]

Alrighty, the iso loaded on a bootable USB seems a little easier. I've never used Rufus or booted to Linux before, so I just want to make sure I don't mess anything up. When I use Rufus, are all the default settings fine? I just need to pick my USB drive and then the correct Linux ISO?

Also, are we sure the issue isn't in my BIOS menu? I mean, I don't know what most of the options in my BIOS menu mean and there are a whole lot of sub directories and what not that it could potentially be lurking. I'm guessing you're not familiar enough with the more recent Gigabyte BIOS menus to tell me exactly where to look?

 

[GokAy]

Correct Zibeltor, just select the ISO and the correct USB drive.

I would think the default options in BIOS has USB 3.0 enabled. Do you remember enabling anything in BIOS regarding USB when you first got your motherboard?

I fail to see any USB 3.0 setting in your motherboard's manual.

 

[Zibeltor]

Okay! I have Rufus copying the iso files now and I'll attempt to boot into linux once it's done. And yeah, that's what I would assume--that USB 3.0 would be enabled by default. I don't remember ever tinkering with BIOS when I got the system.

Another possibility that occurred to me is I had to RMA my motherboard a while back. Are the USB ports powered by just that single big 24 pin, or is it possible I had to connect the USB 3.0 ports individually to the power supply and just kind of forgot to do it?

 

[Zibeltor]

Alright, well, I just booted into linux (which was interesting), but the USB 3.0 ports still weren't giving power or a connection (using my Galaxy s5 as a test device).

Does that mean it's likely a hardware issue? :/

 

[GokAy]

Hmm, where are the USB 3.0 ports that are not working? Back of PC or front panel of PC case? Back panel doesn't need any additional power/connections but front panel require you plug in the cables to the motherboard.



Try the ones at the back too.

 

[Zibeltor]

Doi! I forgot about the ones in the back. Wow, thank you for providing that image though. That made it super easy to check and as I feared, I just forgot to plug them in for the front panel (I think I have four USB 3.0 on the front and two in the back). I'll go ahead and boot into linux again just to make sure that the ones on the back still work and it was just me being forgetful that caused the problem.

 

[GokAy]

Bring back good news

 

[Zibeltor]

So, yeah. <.< This is a little embarrassing, but I was apparently mistaken about which of my back USB ports were 2.0 and which were 3.0. All the 3.0 ones seem to be working fine in Windows 7 (a couple of them required me to plug my phone in twice to get the option to switch to 3.0 on my phone, but I assume that's kind of normal). This kinda implies i just need to plug in my front panel USB's, right?

 

[GokAy]

Heh, it is alright as long as they are working

USB 3.0 ports are blue in color. But yeah, if you want to use front panel, you just need to plug the cables to motherboard.

Plugging twice: It does happen sometimes (you get "this device can perform faster" warnings), I re-plug my USB 3 device if so.

 

[Zibeltor]

Huh, well, I was hoping that would solve the problem, but it doesn't really appear so. :/ I get this error message on my phone whenever I try to establish a 3.0 connection that says "Notice: Unable to connect devices via USB 3.0." Most of the time, however, the 3.0 option isn't appearing and sometimes it's not even registering as a USB port (it just provides power to my phone without any connectivity options).

On one of the back ports, I got it kind of close to working, except every time I switch over to 3.0, it either disconnects itself (like no more USB connection) or it just displays the Windows Explorer window for a second (as if it recognizes the device and is about to bring up the folder hierarchy) and then closes the window automatically and disconnects itself. I've tried plugging it in over probably 30 times now and every time I just get one of these weird behaviors.

Ha, at least all of the ports can provide power now?

 

[GokAy]

Alright, so Linux works but Windows has an issue with USB 3.0 now?

 

[Zibeltor]

Hmm, I didn't test them in Linux. That would be a good idea, obviously. I'm afraid I have to go to work now, but I'll report back with the results of testing the ports in Linux.

 

[GokAy]

No need to hurry, someone else will be here even if I am not.

 

[Zibeltor]

Alrighty; well, I ran full tests of both front and back panels with both Linux and Windows 7. The first time I was testing in Linux, I assumed that if the 3.0 option showed up on my phone, then it would work. Upon further testing (e.g. actually clicking on the 3.0 option) in Linux, that is not the case. :/ Most of the time, it would do the same sorts of things I described in that last post. One of the ports sorta looked like it was working, but I got this error message on the monitor after selecting the 3.0 option: "Unable to mount Samsung Android Unable to open MTP device '[usb:004,010]'"

Before doing any of this testing, I went ahead and confirmed that I'm on rev. 1.0 of that board and downloaded and re-installed the proper driver, just to eliminate that as a potential issue. What would you recommend next?

 

[GokAy]

Find a USB 3 flash drive and test with that too. A small one shouldn't cost much or borrow from a friend. By the way if you select USB 2 on a USB 3 port does the phone connect?

 

[Zibeltor]

Alrighty; I'm afraid I'm the most tech-savvy of my friends, so I'll make a stop by Best Buy later today to pick one up. And as to whether the phone connects via 2.0 it's sometimes yes, sometimes no. There really seems to be no rhyme or reason to it. When it does connect via 2.0, it's pretty stable though (i.e. I can actually use the connection to transfer data and what not).