USB Not Recognized by my computer

matt79

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Hi, I have a 500GB HP Pocket Drive that I've been using for years as backup storage and portable movie player. I have numerous movie, picture, music and document files on it.

The other night I had it plugged in to the USB port on the front of my Blu-Ray player watching a movie when all of a sudden it stopped playing. I thought it was a fluke but it kept stopping at the same spot (in a movie that I had watched completely before and never had a problem). I brought it to my computer to see what might be the problem and when I plugged it in the USB port, it said it did not recognize the USB.

I did a little research online and found out that if I got a Universal Drive Adapter I may be able to retrieve my files. I bought one and disassembled the pocket drive. I plugged the adapter into my drive and it was recognized at that point but didn't show up under Removable Storage Devices in My Computer. It showed up under Devices but I wasn't able to access any of the files.

At that point, I figured it was a partition problem and found a thread on this website about someone who had a similar problem. Jumanji had put together a very nice step by step instructions for how to recover the data using a MiniTools Recovery Wizard. I went through that, but it did not help.

I'm a little stuck at this point. I really need the document files more than anything else, as they have ended up being my only copies. I have other backups of my music, movies and pictures so I'm not as concerned about them, although, if I could retrieve them as well, I'd take them.

I'm hopeful that there is a way to retrieve these things and I'm sure someone here can help me.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Touchsmart
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Athlon(tm) II X3 405e Processor
Motherboard
PEGATRON CORPORATION 2A8E
Memory
4.00GB/ 3.75GB Usable
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
SoundMAX Integrated Digital HD Audio
Keyboard
Logitech
Mouse
Dell
From the steps you have taken it sounds like the drive has failed. In that case if you MUST have the data that is on there it is going to cost $$$$ for a disc recovery company to try and get the data. The last time I saw anything about costs it was around $1000 and up.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
As a last resort before handing it over to any professional data recovery service, try your luck scanning your drive with the demo version of Getdataback Simple. If it shows all your files - which you can preview - then you have to buy a license. https://www.runtime.org/data-recovery-software.htm

Edit: You said that Partition Recovery Wizard failed. If you did see the drive on opening the Partition Wizard, I would like to see it. Upload the very first screen that appears when you launch Partition Wizard showing your faulty drive.
 

My Computer

OS
Windows 7 Home Premium 32 bit
disk mgmnt.PNG

data error.PNG

mini tool wizard.PNG
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Touchsmart
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Athlon(tm) II X3 405e Processor
Motherboard
PEGATRON CORPORATION 2A8E
Memory
4.00GB/ 3.75GB Usable
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
SoundMAX Integrated Digital HD Audio
Keyboard
Logitech
Mouse
Dell
partition recovery wizard.PNG

partition recovery wizard 2.PNG

partition recovery wizard 3.PNG

partition recovery wizard 4.PNG
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Touchsmart
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Athlon(tm) II X3 405e Processor
Motherboard
PEGATRON CORPORATION 2A8E
Memory
4.00GB/ 3.75GB Usable
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
SoundMAX Integrated Digital HD Audio
Keyboard
Logitech
Mouse
Dell
Actually, I didn't say the partition wizard failed, I just didn't let it finish. I never got past this point because according to the scanning progress it will take an extremely long time at the rate it is showing. The screen shot is just at the beginning: 32,640 out of 72,057,594,037,916,970 sectors. As I'm finishing writing this its still only about 140,000,000, but that's still not even .00000001% of the way completed. It seems as though something is wrong, but until I hear back from you I will let it continue.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Touchsmart
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Athlon(tm) II X3 405e Processor
Motherboard
PEGATRON CORPORATION 2A8E
Memory
4.00GB/ 3.75GB Usable
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
SoundMAX Integrated Digital HD Audio
Keyboard
Logitech
Mouse
Dell
No need to continue with Partition Wizard as it shows it to be a Bad Disk.

Did you try Getdataback Simple?
 

My Computer

OS
Windows 7 Home Premium 32 bit
Cancelled the Mini Tools Partition Wizard and just tried the GetDataBack Simple software.

First page...

gbds a.PNG

Clicked on Disk 2...

gbds 1.PNG

:(not looking good so far, hit 'Ignore' and the same message kept popping up with errors in different sectors, finally hit 'Ignore All' and it started moving much faster... :D

gbds 2.PNG

until this... :mad:

gbds 3.PNG

hit 'Show Stack' and this...

gbds 4.PNG

hit 'Cancel' and I'm back at the beginning...

gbds a.PNG

now what? Am I pretty much out of luck here?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Touchsmart
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Athlon(tm) II X3 405e Processor
Motherboard
PEGATRON CORPORATION 2A8E
Memory
4.00GB/ 3.75GB Usable
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
SoundMAX Integrated Digital HD Audio
Keyboard
Logitech
Mouse
Dell
Looks like. Your drive must have had a catastrophic failure - sudden death. I have no other ideas.
 

My Computer

OS
Windows 7 Home Premium 32 bit

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
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