USB port 2.0 doesn't work

[Cra7uz]

Hello, guys! So my problem is that one of my ports are not working. I have 2 ports (3.0 and 2.0) and the 2.0 is not working. It all began with preinstalling the laptop and from then the 2.0 port is not working. I tried to return to previous versions of the drivers but still didnt work. Thanks in advance!

 

[paul1149]

Try the port with Windows in Safe Mode.

 

[Cra7uz]

Try the port with Windows in Safe Mode.

Thanks for the response but its not working.... guess its a hardware problem?

 

[paul1149]

Next I would try it outside of the windows install. A keyboard plugged into it while in the BIOS, or a windows recovery or linux live boot disk.

 

[maxie]

Was your Original OS Windows 8 ? ...

 

[Cra7uz]

Was your Original OS Windows 8 ? ...

Im on Windows 7 64bit

 

[GokAy]

Try loading defaults in BIOS (Setup menu when you start the laptop).
You can then try booting with Linux Mint MATE DVD/USB and see if USB ports work.

 

[Layback Bear]

Was your Original OS Windows 8 ? ...

Im on Windows 7 64bit

The question is what operating system came with the computer originally. Not whats on the computer now.