USB ports (3.0) no longer working after Windows 7 Re-Install.

[Squshiest]

Before I begin sorry if this is in the wrong part of the forum, please direct me if this is the case or there is a similar thread. I have been looking online and although people have had similar situations I feel a tailored answer would be ideal if possible.

I purchased an Asus N56VM laptop around 7 months ago and recently had to reinstall windows due to an unrelated issue. Although this fixed the problem it presented a new one and now none of my USB ports (all USB 3.0) work. Here is a break down of information which there is a lot and some may be irrelevant, my apologies.

- Universal Serial Bus Controller on device manager has yellow triangle as well as "Standard Enhanced PCI to USB Controller". Downloading the supposedly correct drivers from the ASUS website has not helped. Uninstalling the broken drivers and then reloading windows simply reinstalls the broken drivers.

- In the BIOS menu, there are numerous references to USB but none of USB 3.0. I'm not sure if this is a problem or not. All of the setting in BIOS related I have checked as "unlock".

- I have tried updating the chipset to see if that helps which also has no affect on the broken drivers.

- Unfortunately I am not sure of my motherboard although I have retained the original box but cannot find any mention of the motherboard on it.

In actuality I do not really need the USB ports to work as 3.0 ports. However at the moment even when plugging in a 2.0 mouse, nothing happens. The mouse does not light up, and none of its drivers even attempt to install. The mouse definitely works.

I am aware my computer is under warranty however this is a bit of a pain and would prefer a solution I can do myself.

I will provide more information and pictures if necessary at your request and pray someone can help me!

Thankyou in advance,
Squshiest.

 

[VistaKing]

Squshiest welcome to SevenForums

Try this driver for your USB 3.0

:ar: http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/USB3.0/USB3_Intel_Win7_64_Z104225.zip

Also try the Chipset drivers

:ar: http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/Chipset/Intel/Chipset_Intel_Win7_64_Z9301020.zip

 

[Squshiest]

Hey there,

First off thanks for the quick reply sorry I couldn't get back to you.

Unfortunately installing both of these and rebooting has no effect on the problem. The devices in Device manager still have yellow triangles and no USB devices work.

 

[VistaKing]

Ok can you right click on the devices with the :warn: icon on them . Choose properties . In the Properties window click on Detail tab . Then click on the drop down arrow under property and choose Hardware Ids and do a scrnprnt of that

 

[TVeblen]

We should have your full model number. You are missing the last 4 digits. It should be something like Asus N56VM-rb71, or similar.

It sounds like you have installed the wrong chipset driver and/or USB 3.0 driver.

 

[Squshiest]

Hi there,

I'm not sure if I am installing the wrong drivers, I am getting them off the ASUS website for my model.

Laptop model is N56VM - S4089V (Think that is the right second part).

I have provided the printscreen of the drivers you requested.

 

[VistaKing]

Those drivers belong to the Chipset drivers . Which is on Post 2 second driver under Chipset drivers

 

[Squshiest]

I did download and install those drivers the other day though and it didn't work :/

The driver you see are a result of installing the ones you gave I am pretty sure.

 

[VistaKing]

Lets try this driver

:ar: http://downloadcenter.intel.com/con..._Controller_Driver.zip&lang=eng&Dwnldid=21129

Click on I accept the terms in the license agreement

 

[Squshiest]

Just tried out the latest driver, unfortunately to no avail!

I checked under device manager and it's still the same problem by the looks of the things. Both the USB 3.0 extensible host controller and both Intel chip-set controllers still do not work.

 

[VistaKing]

:ar: Intel USB3.0 eXtensible Host Controller

• http://downloadmirror.intel.com/21129/eng/Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver.zip

 

[Squshiest]

Unfortunately still nothing appears to have changed

I'm sorry this is so frustrating and I can't be of more use! Am I literally just running setup after downloading the driver package? Am I meant to delete/uninstall the current (broken?) drivers off of device manager first?

 

[VistaKing]

Those are the drivers that should fix missing drivers for your USB 3.0 . Might want to call Asus tech support . Did this laptop come preinstalled with Windows 8 ?

 

[Squshiest]

Are the drivers you have been sending me for Windows 8? I am running windows 7 lol sorry should probably made that more clear.

Yes it was pre installed when I purchased the laptop and they were working perfectly fine however after a clean install they appear to have stopped working.

 

[VistaKing]

No the drivers are for Windows 7 32 and 64 bit . From Intel . They work on both

 

[Squshiest]

Oh right,

Yeah I am not really sure what to do at this point. It doesn't seem to be hardware related but installing the drivers doesn't seem to be having any effect. I may try to contact customer support anyways.

 

[VistaKing]

See if installing the drivers this way will help

:ar: http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html

   Note

This is installing the driver using the .inf file

 

[Squshiest]

Hey there,

I tried this with all 3 and from my conclusion it appears that Windows thinks that correct drivers are installed
which is blocking the install of others.

When I try to update the drivers it says the ones installed are the most up to date, when I click to browse my computer for the files it comes up with a screen found below.

This is really annoying I'm just not sure what to do now!!

 

[VistaKing]

Take a look at the link below

:ar: How To Fix Error Code 32 Error (A driver (service) for this device has been disabled. An alternate driver may be providing this functionality)

 

[Squshiest]

Success!

Hey there!

Just tried the last post and it seems to have done the trick!!

Thank you very much for the help you have provided, been very useful and very prompt! Sorry it took a few tries to work it out and I couldn't reply quickly sometimes.

Anyways yeah, cheers! Great not to have to use the crappy trackpad all the time.

Is there a way I can add to your rep or something?

Squshiest