Solved USB trouble

[hallbl06]

I'm having trouble with my USB drives. When I plug a flash drive or other devices such as camera or cell phones in the USB drives, the computer makes a sound like it recognizes them but they never show up anywhere on the computer. I have plugging them into all 3 USB drives on the computer and that doesn't make a difference.

I've tried searching the internet but I don't exactly understand how to do most of the solutions... can anyone explain to me in simple terms how to fix this problem? Thanks!

 

[cyanna]

1. Plug in the external USB device, make sure it is turned on (if you hear the ping from Windows it probably is!)

2. Click on Start and right mouse click on My Computer
3. Left click on Manage
4. in the new window in the left pane click on Storage
5. click on Dick Management



Wait for windows to make up its mind. Ignore the top part of the middle pane, look in the bottom half. Do you see anything in there that might be your USB? If you do post a screen shot.

 

[Rumir]

5. click on Dick Management

I think you wanted to say Disk Management, right?

 

[GeneO]

1. Plug in the external USB device, make sure it is turned on (if you hear the ping from Windows it probably is!)

2. Click on Start and right mouse click on My Computer
3. Left click on Manage
4. in the new window in the left pane click on Storage
5. click on Dick Management



Wait for windows to make up its mind. Ignore the top part of the middle pane, look in the bottom half. Do you see anything in there that might be your USB? If you do post a screen shot.

Quit d*cking around LOL.

 

[hallbl06]

I don't see anything that it could be....

 

[Ranger4]

1. Plug in the external USB device, make sure it is turned on (if you hear the ping from Windows it probably is!)

2. Click on Start and right mouse click on My Computer
3. Left click on Manage
4. in the new window in the left pane click on Storage
5. click on Dick Management



Wait for windows to make up its mind. Ignore the top part of the middle pane, look in the bottom half. Do you see anything in there that might be your USB? If you do post a screen shot.

An embarrassing typo I hope.

 

[cyanna]

click on Dick Management

Unfortunately yes, it is a typo. The word should have been Disk.



@Halbll06



1. Click the "Start" button, type "regedit" (without quotation marks) in the “Search" box and then press “Enter”.
2. Navigate to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

3. Right click the {36FC9E60-C465-11CF-8056-444553540000} entry, choose "Export", select “Desktop” in the “Save in” box and type "backup" (without quotation marks) in “File Name”. Click “Save”.

Please Note: The backup file is on the Desktop and named “backup.reg”. We can simply restore the registry by double-clicking the “backup.reg” file.

4. Highlight this key ({36FC9E60-C465-11CF-8056-444553540000} ), on the right pane, and then check if “Upperfilters” and “Lowerfilters” value are present. If so, please right click on the values and select "Delete" to remove them.
5. Restart the computer to check the issue.

 

[hallbl06]

Okay I got to step 4... is that what it was supposed to look like? I right clicked on "Upperfilters" and deleted them.. Restarted the computer. Flash drive still didn't work

 

[Frozwire]

5. click on Dick Management

I think you wanted to say Disk Management, right?

Instead of thinking for an answer I'm stumped on this :roflmao:LMAO of the day...

 

[cyanna]

With the USB device plugged in go back to Computer > Manage but this time click on Device Manager. Do you have any unknown devices? Do you have anything showing under Portable devices?
Any unknown device uninstall then unplug the USB drive and reboot and plug the USB drive back in.
Anything under portable device right click and choose properties and post back with result.

 

[hallbl06]

There was an unknown device listed under System Devices. I uninstalled it, took out the unplugged the USB and restarted. As soon as the plugged the USB back in after the restart the unknown showed up again.

I didn't even see anything that said Portable devices...

 

[cyanna]

Right click C:\WINDOWS\system32\drivers\usbstor.sys->Properties. Click the Details tab. Write down the file version number displayed.

Now navigate to C:\Windows\System32\DriverStore\FileRepository. Scroll down and look for folder names that begin usbstor.inf. Open the folder with the most recent date. Right click on the usbstor.sys file in that folder and check its file version number.

Does it match the other version number? If yes, then copy the usbstor.inf and usbstor.pnf files in there to C:\WINDOWS\inf\. If asked if you should replace or keep both files choose replace.

Reboot.Try inserting your flash drive
If you can't see some of the folders named above you might have to unhide system and hidden files and allow extensions for known file types form Control Panel > Folder settings

 

[hallbl06]

There were two folders that began with usbstor.inf. They both had the same date and time on them but only the first one had the same version number. I copied the files like you said and rebooted. It keeps making the sound when the usb is plugged in or removed but it's still not showing up.

 

[cyanna]

Ah, yes but was that the most recent folder? You might have a mismatch between the driver files. What make and model is your computer?
And can you go back to device manager, right-click the unknown device and click Properties. Then click the Details tab, and then from the drop-down, select "Hardware Ids" and post a screenshot.

 

[hallbl06]

My computer is a Compaq Presario CQ56. I noticed this time while in device manager that under the general category the device status says "No drivers are installed for this device."

 

[cyanna]

Right click on the device in device manager, choose update driver then choose browse my computer, navigate to C:\Windows\System32\DriverStore\FileRepository and select the most recent folder that contained the usbstor files.
If that doesn't work either try downloading the drivers from Software & driver downloads Compaq Presario CQ56-111EA Notebook PC | HP® Support (chipset drivers)

 

[hallbl06]

I tried to install the chipset drivers and got an error message

 

[Frozwire]

I tried to install the chipset drivers and got an error message

That chipset driver is probably not the right driver that is intended for that laptop model. Compaq Presario CQ56 has several different models which have Intel or AMD chipsets. It would be much helpful if you could provide more specific system information about your laptop. You can use Speccy - System Information to get your laptop's hardware specifications.

 

[cyanna]

Frozwire is correct, the model number should have a combination of letters and numbers after CQ56. Find the exact model on Compaq website.
What happened when you tried to use the drivers from the FileRepository?

 

[hallbl06]

Is this what the model number should look like? Compaq Presario CQ56-115DX.... I found the product number by pressing fn+esc and then plugged that into the compaq website.

Cyanna: I got this message shown in the screen shot when I tried to use the FileRepository drivers