Varied BSODs, Drivers/Memory

[AutSamurai]

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So fired up my PC today in excitement, but got a bluescreen instead. Got an error I haven't heard of before, KMODE_EXCEPTION_NOT_HANDLED. BlueScreenView blames it on a NETIO.sys. Microsoft lists this as a common problem though, so should I be worried? And if so, what should I do?

Other than that, my system hasn't bluescreened since then, so that's nice.

Edit: added dump.

 

[AutSamurai]

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Looks like it's more than just a GPU issue.

Just got another BSOD. MEMORY_MANAGEMENT. Looking in Windbg, it points to a "tcpip.sys" driver. According to the reference table, it's network related.

So, uh, what do? Does this have anything to do with that NETIO issue i had earlier? Does it have anything to do with my wireless card? What do you guys think?

 

[Anak]

I don't know about the other members, but I can no longer help you if you insist on only sending an incomplete SF_Diagnostic with only the .dmp in it.

2. Download and run the SF_Diagnostic_Tool.exe file to use the Grab All button as instructed in the tutorial link below.

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[AutSamurai]

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Sorry. There was one in the OP, but I guess a new one could help.

Anyways, got another BSOD shortly after startup, a PFN_LIST_CORRUPT one. That's also in the download.

 

[AutSamurai]

Also, chkdsk just automatically ran when i restarted my computer, fixed some errors, and recovered a lot of "orphan files."

 

[Anak]

That's okay, what you don't realize, and I should have mentioned in my last post.

That at least for me and possibly other members of the BSOD team; is after helping with the BSOD .dmps I delete them to clear up the clutter on my desktop. If I'm helping you and two other members it can get junked up real quick with tens if not hundreds of MB sitting in the recycle bin , I'll even do a re-boot to clear out my memory and temp file / folders when I walk away from my machine.

Thank you for the full report, I did find something in the MISINFO32 report that I'll touch on later.

The chkdsk run can usually be attributed to bad sectors on the HDD, due mostly to unclean shutdowns or BSOD's. It requires something to have actually corrupted critical data such as overclocking, ram malfunction, or as noted earlier, hard drive bad sectors before it fails and starts losing data. If the OS picks up on them it can run automatically depending on settings.

The MISINFO report has two drivers that are missing:

Ethernet Controller    PCI\VEN_8086&DEV_153B&SUBSYS_153B1849&REV_04\3&11583659&0&C8    The drivers for this device are not installed.
Universal Serial Bus (USB) Controller    PCI\VEN_8086&DEV_8C31&SUBSYS_8C311849&REV_04\3&11583659&0&A0    The drivers for this device are not installed.

You should look into them, the ethernet one could be part of the tcpip problem.

I'm still leaning towards the memory sticks as being involved here as mentioned earlier about the chkdsk, at the least, make sure their seated properly, you could even switch 'em around.

 

[AutSamurai]

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Okay, I downloaded and installed the USB and Ethernet drivers.

However, I got another bluescreen, which will, as always, be available for download below. WinDbg blames it on a cdd.dll, which from not much reading, points to driver or memory issues, like the rest of my problems. I'm going to try running memtest with single sticks tonight and tomorrow, and if I can't get any errors to come up, then it's a fresh install of Windows 7.

Feel free to take a look at the dump though.

 

[AutSamurai]

And just my luck, the computer won't boot up without both sticks of ram. So unless I can get my hands on another 8 GB of ram, I'm basically out of luck.

 

[Anak]

That cdd.dll relates to: STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes:
Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS.

See expanded version of causes and resolving the problem at the above link, below all the KB articles, the not just ram part could mean you have a bad video card. Have you tried a http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html?

Also:

A vulnerability in Microsoft Canonical Display Driver (cdd.dll) caused by improper parsing of information copied from user mode to kernel mode, could be exploited to execute arbitrary code remotely and gain system access.

While memory randomization makes it unlikely for successful code execution, an attacker could instead cause the system to stop responding and automatically restart before successfully exploits this vulnerability.

Source: Microsoft Canonical Display Driver (cdd.dll) Vulnerability

A few things come to mind and changes my train of thought:

Are you sure your OS is up to date, including MSE?

• I'd re-run Windows Updates just to make sure.

Are you sure your OS is malware free?

• Is the mbam you list just an on-demand scanner?
• Do you have MSE's real-time protection turned on?
• Do you run the Windows Malicious Software Removal Tool every month?
• You could run either http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html or http://www.sevenforums.com/tutorials/157118-microsoft-safety-scanner.html but Defender offline requires a d/l'd from a known virus free machine, the Security Scanner doesn't.

You could try a creating a new user account and logging in with it to see if it will make a difference.

• http://www.sevenforums.com/tutorials/181024-user-account-create.html

If you need both sticks okay, have you tried swapping those sticks to different slots?

How are you doing with the video card drivers, do you feel that has settled down?

 

[AutSamurai]

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So of course, I got a blue screen. That was the only one today though, and it wasn't on startup, so i guess that's nice.

Anyways, I was running memtest last night for another 9 passes with no errors.

Since then, I've downloaded all the Windows Updates that wren't useless, like Bing crap, switched the slots of my RAM, ran a HDD diagnostic with Western Digital's tool (which returned no errors), and ran FurMark for about an hour with no artifacts. Hm.

Anyways, dump below.

 

[Anak]

Another memory corruption while Chrome was running.

STOP 0x0000004E: PFN_LIST_CORRUPT
Usual causes: Device driver, ?memory This error is typically caused by a driver passing a bad memory descriptor list. For example, the driver might have called MmUnlockPages twice with the same list.

I was going over your startup programs.

View attachment 304673

There are four items:

You have MSE listed as an AV, please use AVG Remover | avg.com/us-en/utilities to uninstall the AVG secure search. Pick the one that applies to you and run it - 64bit? - . Make sure there is no AVG remaining on your machine. Then test.

If you still have BSOD's:
Steam is a known BSOD creator please use this to remove it: Uninstall Steam: How should I uninstall Steam? Then test.

If you still have BSOD's:
Remove Tenda wireless utility. I looked on their site, but they don't say how to, the best I've found is this: Tenda Wireless LAN Card - Should I Remove It? scroll down a bit to How do I remove Tenda wireless card? Then test.

Do you really need two sidebars?? disable one, then test.

 

[AutSamurai]

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I know I haven't mentioned it yet, but thanks for your immense help so far.

I removed the wireless utility and attempted to remove whatever bits of AVG I had left. However, I ran the remover twice now, and that secure search thing still remains in my startup programs. Any other ways to remove it?

As for removing Steam, I just won't do that.

Also, looking in my startup programs, I don't see any sidebars at all. Not sure what's going on there.

Anyways, I haven't had any blue screens today (so far)!

 

[Anak]

I know I haven't mentioned it yet, but thanks for your immense help so far.

Your welcome.

I removed the wireless utility and attempted to remove whatever bits of AVG I had left. However, I ran the remover twice now, and that secure search thing still remains in my startup programs. Any other ways to remove it?

You could try this procedure: How to remove AVG Toolbar, homepage and Secure Search from your browser If that doesn't do it this should, being its a search tool-bar: AdwCleaner Download

   Note

Please take note of the underlining I did in the second paragraph. Look over each tab after the scan is finished if you miss something especially like a personal home page in any browser listed, you will have to re-set it.

AdwCleaner Usage Instructions:

Using AdwCleaner is very simple. Simply download the program and run it. You will then be presented with a screen that contains a Scan and Clean button. The Scan button will cause AdwCleaner to search your computer for unwanted programs and then display all the files, folders, and registry entries found on your computer that are used by adware programs.

When the scan has finished, look through the scan results and uncheck any entries that you do not wish to remove. When you are satisfied with the selection, simply click on the Clean button, which will cause AdwCleaner to reboot your computer and remove the files and registry entries associated with the various adware that you are removing. On reboot, AdwCleaner will display a log showing the files, folders, and registry entries that were removed.

As for removing Steam, I just won't do that.

Well...That's being pretty cocky, not even for testing? I hope it doesn't come to you making the decision of; Do I want to have a reliable running machine or do I want to suffer periodical game crashes and or BSOD's.
​

I suggest you brush up on how to tune up your system to run Steam, here I'll get you started, AVG's on the list: Programs Which May Interfere with Steam have you joined their Forum?

It can be helpful to uninstall a program then reinstall it, it can get rid of the detritus a program can accumulate. Yea its a pain but you should boot and reboot between 'stalls even defrag, when was the last time you defraged, do you have it set to auto? http://www.sevenforums.com/tutorials/79071-computer-maintenance-guide.html

Also, looking in my startup programs, I don't see any sidebars at all. Not sure what's going on there.

Could be leftovers, you could check your MSINFO32 and see if they're there. just type that into the Start/Search and click on the first result.

Anyways, I haven't had any blue screens today (so far)!

Great! Do you think you could narrow it down to what might have helped? It would be helpful to other members.
​

 

[AutSamurai]

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I went to use the other methods to remove whatever bits of avg could've been left, and with both methods, I got nothing, and it still remains in MSINFO32. Heck, I don't even remember agreeing to download a search toolbar. Why do these antiviruses have so much extra stuff on them?

Checking MSINFO32 also says the sidebars aren't there.

I haven't defragged on this computer or anything yet. Now that I see I can move my Steam games outside of the directory and keep them, I'll consider removing it and such if things continue to go downhill.

As for what could have helped, I'm not sure. The biggest things I recall doing yesterday were switching my RAM between slots and downloading some Windows updates.

 

[Anak]

It may have not been the AV. It seems the avg secure search toolbar is a form of foistware see: AVG Secure Search is obviously a kind of malware that attaches itself to FF and AVG "Secure Search" Is Malware - wfredk.com

Okay on sidebars and Steam.

I would give the switching ram to different slots a high probability of why your machine is calming down for you. The windows updates low probability.

Just the removal and install of the sticks cleans the contacts, sometimes you might bend the MB or a stick a certain way, there could be a problem with the slots or the contacts in the slots. Going in there you could of moved something else, could be many reasons, one I haven't heard of in a long while is bad caps, check it out: Badcaps.net - How To Identify

Well, I'll be here if you need more help, but if your machine keeps running okay and your happy with it, come on back and mark your thread solved, it's a flag that tells others that there might be a solution here for them, it does help.

 

[AutSamurai]

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Doesn't seem like I'm out of the water yet - just got another BSOD, this time on shutdown, which is a new one.

I've held off on reinstalling Windows so far, but I'm going to clear some time soon just so that I can rule out software issues.

The dump is available for download as always, if you want to check it out.

 

[Anak]

Another memory management issue (0x1a) caused by a Windows Process called Searchindexer: What is SearchIndexer.exe and Why Is It Running?

You can try disabling it in Services and turning it off in Windows Features, but that is only a band-aid and will tend to disrupt other core services of Windows.

At this point I can only suggest two ways to go. I looked back over your thread and didn't see where you ran a SFC scan.

Have you tried to run the SFC scan at least three times or more with restarts in between?

See Note after Option Two step #4:

   Note

• If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it's able to.
• If not, then download and run the 32-bit (x86) or 64-bit (x64) System Update Readiness Tool for your same installed 32-bit or 64-bit Windows 7, restart the PC afterwards, and try the sfc /scannow command again.
• If still not, then you can attempt to run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.
• If still not, then you can use the steps in the TIP box in the OPTION THREE section below to manually replace the files that SFC could not fix.

You may only want to follow the first two bullets.


The second is re-installing Windows. From the time you've started this thread you've already spent a week working on this and like Slartybart said:

Sometimes when battling an issue on a machine, you have to consider the time invested and the time to resolve.

Get all your ducks in a row and do a http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[AutSamurai]

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I started up my computer today, to be greeted with a blue screen shortly after startup, and another one shortly after the restart. One of them points to the drivers "nwifi.sys" and "tcpip.sys."

Given that these drivers have things to do with networking, it makes me wonder if something is up with the PCI network card that I use.

Anyways, I'm going to run the SFC scans as suggested in a bit, so I'll return with news from that.

(I hope my issues aren't getting tedious. I know it's been an ordeal.)

Also, these two windows have been simultaneously popping up for the past two days, and the theme switches from Aero to Basic when it happens (although it looks like Aero just magically turned back on a second ago...). Do these have anything to do with the sidebar thing, possibly?

EDIT: Ran 4 SFC scans to no avail, even with downloading the hotfix in the second bullet and restarting the computer in between.

 

[AutSamurai]

Now my computer has started to do something more alarming; occasionally, if I move my mouse/click/etc or after a certain interval of time, my computer lags - as in, the mouse will skip around and the audio will be stuck on a single note, if you know what I mean.

 

[Anak]

Didn't forget you, I'm not sure of your location but I was doing cleanup from the storm yesterday (020614), I hope Sunday's storm isn't too bad.


Both most recent .dmps point to system files nwifi, and win32k.

I started up my computer today, to be greeted with a blue screen shortly after startup, and another one shortly after the restart. One of them points to the drivers "nwifi.sys" and "tcpip.sys."

Given that these drivers have things to do with networking, it makes me wonder if something is up with the PCI network card that I use.

Anyways, I'm going to run the SFC scans as suggested in a bit, so I'll return with news from that.

Both of those files; nwifi.sys and tcpip.sys. are Windows system files, it could be they don't agree with your network card. You don't list it so I can't help there.

(I hope my issues aren't getting tedious. I know it's been an ordeal.)

Not a problem, I would believe it's been more of an ordeal for you.

Also, these two windows have been simultaneously popping up for the past two days, and the theme switches from Aero to Basic when it happens (although it looks like Aero just magically turned back on a second ago...). Do these have anything to do with the sidebar thing, possibly?

EDIT: Anak deleted attachments for brevity...

EDIT: Ran 4 SFC scans to no avail, even with downloading the hotfix in the second bullet and restarting the computer in between.

The SFC scans should of corrected that, but you can check the service setting for the desktop manager; go to Run >Type in Services.msc click OK >Scroll to the Desktop Windows Manager Service, it should be set to Automatic.

You don't list SP1 in your System Specs, but it shows as installed in your MSINFO32 report. For more information on Service settings: » Black Viper's Windows 7 Service Pack 1 Service Configurations

Now my computer has started to do something more alarming; occasionally, if I move my mouse/click/etc or after a certain interval of time, my computer lags - as in, the mouse will skip around and the audio will be stuck on a single note, if you know what I mean.

That sounds like a malware infection, but since you're having all these problems with system files, I'd say it's time for either a http://www.sevenforums.com/tutorials/3413-repair-install.html or the more drastic http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html if the repair didn't work, and it may not, I'm thinking your HDD has corrupt sectors and you're going to have to format the drive.