Varied BSODs, Drivers/Memory

[AutSamurai]

-

Darn.

Finally got a bluescreen, just while browsing reddit. Don't have the software to give even a preliminary look at it though, so I suppose it's up to you.

Strange, I thought for sure I would be out of the water, especially since all the little freezes and things stopped when I got rid of the wireless card.

Maybe there's some more conclusive evidence inside though. I'm not sure.

This was also without the speakers in it.

Is it hardware related since I have pretty much nothing installed here?

Also, keep in mind that the people at the computer shop said it was due to a peripheral or something. Is there anything in there to detail if it's my monitor, mouse, or keyboard?

 

[Anak]

Double darn!

It would take too long to go back and read through your thread, and it wouldn't help anyways because we've created a new troubleshooting path by carefully documenting the steps to a stable build, so I'm just going to ask questions.

Please, when you upload a crash report, please, make it a full report!

• Where did you get your OS Install Disk?

• What was the last item/device you added before the crash?

• Were you using IE or Chrome when you were browsing reddit?

• The crash reports that the cause was iexplorer.exe, what version of Internet Explorer do you have installed; 9, 10, or 11?

• If its 9 I need you to run the SFC scan at least three times or more with restarts in between. See Note after Option Two step #4:

   Note

• If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it's able to.
• If not, then download and run the 32-bit (x86) or 64-bit (x64) System Update Readiness Tool for your same installed 32-bit or 64-bit Windows 7, restart the PC afterwards, and try the sfc /scannow command again.
• If still not, then you can attempt to run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.
• If still not, then you can use the steps in the TIP box in the OPTION THREE section below to manually replace the files that SFC could not fix.

• If its 10 or 11 I want you to revert back to IE9. Please use this if you have 11: http://www.sevenforums.com/tutorials/313358-internet-explorer-11-uninstall-windows-7-a.html

• If you have IE10 installed use this: http://www.sevenforums.com/tutorials/282216-internet-explorer-10-install-uninstall-windows-7-a.html

• Reboot after either procedure.

• If you did have 10 or 11 installed. After reverting back to 9, I need you to go and check what it says here: http://www.sevenforums.com/tutorials/5023-windows-features-turn-off.html We need to make sure The OS is listing Internet Explorer 9 in this location. You shouldn't have to scroll, it will be near the top after the Features box populates. Mine is third from the top.

• Does it show IE9?

• If you were using 10 or 11 I need you to run the SFC scan after you revert back to 9, run it three times.

• Make sure you have hardware acceleration turned off in Internet options.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800029c6b05, fffff88006453930, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )

Followup: Pool_corruption
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800029c6b05, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88006453930, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExDeferredFreePool+249
fffff800`029c6b05 4c395808        cmp     qword ptr [rax+8],r11

CONTEXT:  fffff88006453930 -- (.cxr 0xfffff88006453930)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8800278de70
rdx=fffff900c20aa9a0 rsi=0000000000000000 rdi=fffff900c06f2010
rip=fffff800029c6b05 rsp=fffff88006454310 rbp=0000000000000000
 r8=0000000000000000  r9=fffff900c20aaa20 r10=0000000000000001
r11=fffff900c20aaa30 r12=fffff8800278dcc0 r13=0000000000000000
r14=0000000000000020 r15=0000000000000001
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
nt!ExDeferredFreePool+0x249:
fffff800`029c6b05 4c395808        cmp     qword ptr [rax+8],r11 ds:002b:00000000`00000008=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  iexplore.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800029c54f1 to fffff800029c6b05

STACK_TEXT:  
fffff880`06454310 fffff800`029c54f1 : fffffa80`09025d80 fffff900`c2159de0 fffffa80`0995bb50 706d7447`06454405 : nt!ExDeferredFreePool+0x249
fffff880`064543a0 fffff960`0018c784 : fffff900`c2159df0 00000000`00000010 00000000`79747355 fffff900`00000029 : nt!ExFreePoolWithTag+0x411
fffff880`06454450 fffff800`02890e53 : 00000000`00ffffff 00000000`00000010 fffff900`c2159df0 fffffa80`00000000 : win32k!NtUserSystemParametersInfo+0xc8c
fffff880`06454540 00000000`76daf44a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`002cab78 fffff800`02889210 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76daf44a
fffff880`06454720 00000000`00000020 : fffff900`c20aa9b0 fffff960`0037f210 fffff960`00116e84 fffff900`c081c8e0 : nt!KiCallUserMode
fffff880`06454728 fffff900`c20aa9b0 : fffff960`0037f210 fffff960`00116e84 fffff900`c081c8e0 fffff880`06454c70 : 0x20
fffff880`06454730 fffff960`0037f210 : fffff960`00116e84 fffff900`c081c8e0 fffff880`06454c70 00000000`00000000 : 0xfffff900`c20aa9b0
fffff880`06454738 fffff960`00116e84 : fffff900`c081c8e0 fffff880`06454c70 00000000`00000000 00000000`00000000 : win32k!gahti
fffff880`06454740 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxInternalDoPaint+0x154


FOLLOWUP_IP: 
nt!ExDeferredFreePool+249
fffff800`029c6b05 4c395808        cmp     qword ptr [rax+8],r11

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExDeferredFreePool+249

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .cxr 0xfffff88006453930 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+249

BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+249

Followup: Pool_corruption
---------

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes:
System service, that could be Internet Explorer
Device driver,
graphics driver,
memory

The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Cause
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

 

[AutSamurai]

.

So I've been running the SFC scans and reverted IE11 to IE9.

However, two things: Before I reverted to IE9, the SFC scan revealed this error once, and only once. I copied what seems to be the error mesage from the "sfcdetails" text document that the tutorial provided.

2014-04-18 14:06:16, Info                  CSI    0000030d [SR] Repairing 1 components
2014-04-18 14:06:16, Info                  CSI    0000030e [SR] Beginning Verify and Repair transaction
2014-04-18 14:06:16, Info                  CSI    00000310 [SR] Cannot repair member file [l:24{12}]"iertutil.dll" of Microsoft-Windows-IE-RuntimeUtilities, Version = 9.4.8112.16545, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-04-18 14:06:16, Info                  CSI    00000312 [SR] Cannot repair member file [l:24{12}]"iertutil.dll" of Microsoft-Windows-IE-RuntimeUtilities, Version = 9.4.8112.16545, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-04-18 14:06:16, Info                  CSI    00000313 [SR] This component was referenced by [l:228{114}]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64"
2014-04-18 14:06:16, Info                  CSI    00000316 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"iertutil.dll"; source file in store is also corrupted

However, I have not been able to get the SFC scans to register this error since then. Should I try to manually reinstall the file using the tutorial in the SFC /SCANNOW page?

Then, afterwards, I got a blue screen after reverting to IE9. I believe it's the same error. I'll put the zip into the downloads. It occurred shortly after I opened IE and started typing in a web adress.


So, onto your questions:

• My OS install disc is an OEM package purchased from a Microcenter store. I'll probably need to be more specific, but that's all I'll provide for now.
• The last item I added before the first new blue screen I posted about a couple of days ago was most likely MSE; if not, then it would be Windows updates.
• I was using IE11. I have not installed Chrome on this installation yet. (But i plan on giving Firefox a go - apparently it uses less CPU)
• IE11.
• I ran the SFC scans while still on IE11. Then I noticed that you wrote "if it's IE9..." Still, I picked up that error above, so... yeah.
• I have successfully reverted to IE9. It indeed shows that.
• If you mean "Use software rendering instead of GPU graphics" when you're talking about Hardware Acceleration, then yes, it was turned off before in IE11 and now IE9.

That's about it. Excuse my misunderstanding, but when you say "provide a full report," do you think I should try running that SF diagnostic tool again? I was a bit confused about that statement.

 

[Anak]

My apologies, I was here earlier while you were in-forum but I was called away before I could formulate a reply.

IE9 should run flawlessly on Win7 as it was built for Win7. Because of peer pressure Microsoft (MS) has created versions of IE originally meant for Win8; 10 and 11, for Win7, and users of Win7 have found these versions to be problematic when trying to upgrade.
On my machine I started with IE9 and had no problems until I upgraded to IE10, but I've since resolved those problems. I would rather bite the bullet and go to Win8.1 if I'd want to try and upgrade to IE11.

Then, afterwards, I got a blue screen after reverting to IE9. I believe it's the same error. I'll put the zip into the downloads. It occurred shortly after I opened IE and started typing in a web adress.

Now that you have IE9 we will stay with that. You may have missed adding that error because all I saw was a new Windbg dmp file but we won't worry about that now. More on the new dmp file in a bit.

Thank you for covering all my questions, and If and when you have a new BSOD run the SF diagnostic tool and make sure you click on the "Grab All" button then upload that as a zip file.


The newest dmp points to a csrss.exe problem which involves:

CSRSS runs as a user-mode system service. When a user-mode process calls a function involving console windows, process/thread creation, or side-by-side support, instead of issuing a system call, the Win32 libraries (kernel32.dll, user32.dll, gdi32.dll) send an inter-process call to the CSRSS process which does most of the actual work without compromising the kernel.[1] Window manager and GDI services are handled by a kernel mode driver (win32k.sys) instead.

Source: Client/Server Runtime Subsystem

I remembered something in the beginning of your thread that Arc tried to point you to in post #4 and what is important here is the gdi32.dll that involves the Graphics Device Interface (GDI) services.

Cause
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

Source: My previous post #62

Concentrate on the part of Arc's post about trying a different driver for your graphics card. In the time since you tried a different driver there have been two new ones added to GeForce List.

I realize this will be painful, but I would start at the top and try each one until you find the one that will work with your build. Remember, make sure you do a clean install of each driver and test stability after each new install.

You could try Auto-Detect to see if GeForce can try to pick one that may work with your build. The link I offer points to a list that you can do that, plus a list that I picked from information that you supplied in your System Specs.

Drivers | GeForce

If you do have new BSOD's with any of the new driver tries, run the SF diagnostic tool and save them and continue on to the next newest driver pack, remember, do a clean install, hopefully one of those will work, if not upload all of the SF diagnostic tool reports when you are done trying.

If this doesn't help then the only thing I can think of is there is incompatibility between your motherboard, ram, and the graphic card. You may have to change one or the other.

 

[AutSamurai]

.

Ouch. But okay, then.

I'll start from the top. Thanks.

I should mention though, what do you think of the error I recieved in the SFC scan? It seemed to be a major request of yours, but you didn't seem to comment on it in your last post.

Anyways, I'll be getting on installing those drivers, but just note this: you really can't stop me from installing Steam, plugging in at least my 360 controller, and playing Dark Souls II on the 25th. Even if it's against my best interests, I just have to.

That aside, do you think there's any one piece of hardware is easiest to figure out whether it's working properly or not? I've tested my GPU and my RAM (and i actually did get the system to run with only one stick in - it still didn't register any issues). In my gut feeling, I would think it to be the motherboard, but I can't really back it up in any way. Is it also worth noting that the majority of the BSODs I have had occurred while just browsing the Internet? It's rarely happened while playing games.

I'll also put an SF scan in the downloads.

Thank you!

 

[Anak]

Ouch. But okay, then.

I'll start from the top. Thanks.

I should mention though, what do you think of the error I recieved in the SFC scan? It seemed to be a major request of yours, but you didn't seem to comment on it in your last post.

This is how I looked at that, note the underlined sections:

   Information

So I've been running the SFC scans and reverted IE11 to IE9.

However, two things: Before I reverted to IE9, the SFC scan revealed this error once, and only once. I copied what seems to be the error mesage from the "sfcdetails" text document that the tutorial provided.

However, I have not been able to get the SFC scans to register this error since then. Should I try to manually reinstall the file using the tutorial in the SFC /SCANNOW page?

Then, afterwards, I got a blue screen after reverting to IE9. I believe it's the same error. I'll put the zip into the downloads. It occurred shortly after I opened IE and started typing in a web adress.

I didn't comment because the error that was generated occurred when you had IE11 installed and you didn't see it now that you have IE9 installed.

No, do not try to manually reinstall the file(s).

You believe its the same error? The BSOD after reverting to IE9 is different because of the different IE/OS files used. I saw only the standard files generated by the SF Diagnostic Tool, and no extra file relating to the SFC scan.

Since you reverted to IE9 I was okay with that and considered anything relating to IE11 a moot point. I see now that I should have been more explicit.

Anyways, I'll be getting on installing those drivers, but just note this: you really can't stop me from installing Steam, plugging in at least my 360 controller, and playing Dark Souls II on the 25th. Even if it's against my best interests, I just have to.

If that's what you want to do.

That aside, do you think there's any one piece of hardware is easiest to figure out whether it's working properly or not? I've tested my GPU and my RAM (and i actually did get the system to run with only one stick in - it still didn't register any issues). In my gut feeling, I would think it to be the motherboard, but I can't really back it up in any way. Is it also worth noting that the majority of the BSODs I have had occurred while just browsing the Internet? It's rarely happened while playing games.

If you think its the MB, you could try running Prime95 to test. Hardware - Stress Test With Prime95

I took the time and looked back on your thread and all of your problems can be related to the GPU, and I remember back on post#13 saying that the RAM you have is not compatible with your MB.

I'll also put an SF scan in the downloads.

Thank you!

As stated before, didn't see it. Your welcome.

 

[AutSamurai]

.

Sorry about pulling this thread back from the dead again, but...

Well, it's been a couple weeks, and by far the longest period without a blue screen thus far. About two weeks or more, if I'm correct. I've been using it at about full capacity too - I've been downloading, installing, etc, as I wish, with no issues.

However, I received a blue screen shortly after starting up today. That's pretty much it - I'll include a new SF diagnosis scan, which should have the dumps in it, if I'm correct.

Thank you!

 

[Anak]

Your dmp reports: 0x50 with dxgkrnl and a related csrss problem. this all points to a faulty video card, usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM never mind the drivers, and keep an eye on the temps, it may be getting too hot inside.

You can use: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting and you will have to find the nominal temp range for your equipment usually found on the vendor site to have something to compare your readings to.

You can try the steps here: Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA (Windows Debuggers)

There is an outside chance you may have a corrupt user profile: http://www.sevenforums.com/tutorials/181024-user-account-create.html a new one and log in with that. If it helps, delete the old one, but I'd concentrate on the things to try in the bug check 0x50 link first.
http://www.sevenforums.com/tutorials/615-backup-user-system-files.html
http://www.sevenforums.com/tutorials/648-restore-backup-user-system-files.html

3 Ways To Backup User Profile In Windows 7

 

[AutSamurai]

-

I am back once again, to raise this thread from the dead one more time. Again, I'm really sorry about this.

So where we left off last time: I was getting now infrequent BSODs about every two weeks. Since I last posted, that schedule has continued, and I've had about three or four BSODs since my last time here.

As for the circumstances of the BSODs, I don't really recall much. The most recent one, a couple days ago, occurred as I was exiting out of a game (TF2). The one before that, I think, happened on startup. I know it's not much to go on, but I'll be uploading an entirely new SF Scan to the downloads in this post.

As for what will change: Well, two things are going to happen: I now have two monitors (both fed through the dual-link DVI ports on my graphics card) and I am going to reinstall Windows (again) on a Solid State Drive. That's why I'm checking in now, so that the files can be uploaded before they get deleted.

You mentioned in your last post that the issues may be related to the graphics card's VRAM or just heating issues. Testing my temperatures in and out of stress, the temperatures seem to be fine. This computer runs fairly cool. To test my VRAM, am I going to have to run one of those FurMark tests that I ran a while ago (that gave normal results), or will I have to change something else?

That's about it then. Again, I'm really sorry about reviving this thread from oblivion again, and thank you!

Edit: Also, I forgot to mention, I have this strange error that occurs in about every internet browser that I've tried on this system. I don't expect anything to change when I install on an SSD, so here it is. Occasionally, my internet browsers (everything from IE11, IE9, Chrome, and Firefox) crash and will not reopen. I need to restart the computer if I want to use the same browser to use the internet. However, using another browser works fine. It's very strange, and I'm wondering if it's linked at all.

 

[Anak]

You had:

• 3, 3b cx05 errors. STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION - Causes System service, Device driver, graphics driver, ?memory

• 1, 50 error. STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA - Causes - Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

• 2, 4e x99 errors. STOP 0x0000004E: PFN_LIST_CORRUPT - Causes - Device driver, ?memory

• 1, 1a x41201 error. STOP 0x0000001A: MEMORY_MANAGEMENT - causes - Device driver, memory, kernel

What are the two causes you see mentioned in each one? Either a device driver or memory. Those are the two areas you are going to have to make sure are compatible and working.

Arc suggested in posts #2 and #4 there were some things to check. Both Arc's post #2 and Golden's #12 suggest a bad motherboard, and in my post #13 I found that your AsRock MB doesn't like Crucial ram.

But, before you go hard and heavy into looking for drivers or memory try these suggestions from reviews I found from Amazon.

The first one mentions buggy realtek sound drivers, I see in your sys32 report you have a nvidia sound card. Disable that and use the on-board sound; Test while gaming and see if it makes a difference.

The second mentions random bios freezes and resetting the CMOS, Try all three methods and test while gaming after each reset, see if any method makes a difference.

A third test involves one that I thought of because of the sound card, disable the Asus video card and use the on-board graphics; Test while gaming and see if it makes a difference, and, in all of these tests I don't mean quality, I mean system stability, No BSOD's.

The order I would test gaming after each change would be;

• Video card off, sound card on, test.

• Video card on, sound card off, test.

• Video card off, sound card off, test.

• Leave both cards off then try the three method CMOS resets, test after each one.

You have to try different combinations. Got it? This might narrow down if it is either your video or sound card causing the problem. Report any results.

I'd still go back to the http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html And, let it run for longer than the 2hours you mentioned in your post #7 at least 12hours or overnight while your asleep. Report any results.


If all this doesn't help you'll have to investigate what I mentioned earlier:

Arc suggested in posts #2 and #4 there were some things to check. Both Arc's post #2 and Golden's #12 suggest a bad motherboard, and in my post #13 I found that your AsRock MB doesn't like Crucial ram.