Vista audio device not present

[nithig]

Helping a friend. Wrong forum I know but can't log into Vista section for some reason.

Wonder if anyone can help. My friend's notebook with Vista OP shows "no audio output device is installed".

i went to HP site and d/loaded and installed the audio driver but no change ... also basic steps like restore didn't work.

it is a fairly old computer (7 years) but I would like to get sound back as my friend is in recovery and the computer is a great companion/entertainment for the long hours of bedrest.

Any clues about how I might proceed?

many thanks

 

[Sardonicus]

Check the BIOS to see if there's an on-board audio option.
If so, make sure it's enabled.

 

[nithig]

thank you Sardonicus- what step do I take to check the BIOS?

 

[Sardonicus]

What the laptop model?

 

[nithig]

HP Pavilion dv9700 Notebook

 

[Sardonicus]

Restart the Notebook.
Press the "F2" key immediately as your computer powers itself back on.
This will access the BIOS of your HP Pavilion DV9700.

 

[nithig]

thank you!