weird virus. Some help

[Exlans]

Hello Guys,
in the beginning, i am running windows 7 64bit, Well, i was shutting down my pc, i turned it on and then i turned my modem one, i have noticed after while a mapped driver, which is weird in my home desktop, so i automatically disconnect the network, i open then network mapped drives, it's accessible, i had AVG, FortiClient, and Cyber ransomware and Malwarebytes, and i have my firewall on and my modem firewall on, i closed all active network, so connect the network again, the mapped disappear but in each driver i got two hidden folders, each time i delete them, they ack again, i scan the whole disk with AVG, Kasper, Hitman Pro, nothing found, I don't know what those folders and what's going on, does anyone have perfect explain for me, how to remove them ? or how to clean my pc .

 

[ICIT2LOL]

Hello exlans mate for starters is this a company computer and do you have admin rights ? Plus can you pleas e follow this as we cannot advise if we do not know what is in your system
System Info - See Your System Specs

Now if you suspect a virus then please run these
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)

Personally I think AVG is not a terribly good AV and I have not used it for many years so I would not be surprised to see that it picked up nothing. There are better alternatives but it is your choice of course.

 

[Exlans]

I tried many many anti-malware and anti-spyware, nothing discover the hidden folders as viurse or whatever, i removed AVG and installed Kaspersky, still got the same resulte, I already have Malwarebytes installed when this happened, So I don't know how to remove those damn hidden folders....

My System Info:

Windows 7 Ultimate 64Bit SP1
2 G Ram DRR3
Processor core2due 3.6 M
Motherboard Gigabyte
VGA: AIT Radeon 5450
3 H.D.Ds 500 GB, 1T, 320 GB holding the os,
Network Lan Intel 10/100
Anything Eslo?

 

[Exlans]

It's my home desktop, i am the owner and i have all the rights and permission..

 

[ICIT2LOL]

Ok exlans mate there are some more options and one is use one or more of the bootable rescue disks they run in a different environment than Windows and will go through the whole system from the start that is to say before the system even boots - BIOS registry RAM etc etc.

Now before that I would try this Kaspersky TDSSKiller | Gizmo's Freeware and if you are confident enough this one GMER | Gizmo's Freeware this one is a little more intensive and is sometimes difficult to see what exactly it has found and what to do with it so again only if you are confident enough.

Now the rescue disks are in this
Comprehensive List of 26 Bootable Antivirus Rescue CDs for Offline Scanning • Raymond.CC
Personally I would run only the Kaspersky, Bitdefender, ESET, FSecure, Dr Web, Panda, Windows Defender offline, and HitmanPro the others I have either never used or would never use. The choice is yours of course but I would start using them in that order and you do not have to use them all usually the Kaspersky one is suffice I have only linked some others in case you would like to run another brand disk.
Again these will all run before the machine actually powers up and will check the devices as mentioned above.
Let us know how you go.

 

[torchwood]

You also need to delete the document from Word.

Roy

 

[Exlans]

You also need to delete the document from Word.

Roy

What do you mean by deleting the document from word ?!

 

[torchwood]

coz thats were its from, shows in your first screenshots, if you leave it there it will come back.

Roy