Solved What I presume is a BSOD

[VitaminK]

Hey,
I'm a new poster here but I've been looking around for a little bit. It's only happened the past few times and it appears to be a BSOD but it happens really weirdly.

I have uploaded/followed the instructions on reporting a BSOD, I'm not 100% certain that's what is happening but it seems like that is what the problem is.

Any help would be appreciated.

Cheers

 

[koolkat77]

Welcome to SevenForums.

Both the dumps related to the drivers of your video card.

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper.

Install latest drivers from: AMD Driver Autodetect

One of them come with bugcheck 124, which is a hardware bugcheck. Go throught http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html step by step and see if it helps resolving the issue.

[FONT="Lucida Console"]*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800997a028, be000000, 800400}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : GenuineIntel

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800997a028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`00ba8a98 fffff800`03413a3b : 00000000`00000124 00000000`00000000 fffffa80`0997a028 00000000`be000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`02fa5b13 : 00000000`00000001 fffffa80`09748880 00000000`00000000 fffffa80`097488d0 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`03413700 : 00000000`00000728 fffffa80`09748880 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`03413052 : fffffa80`09748880 fffff800`00ba8e70 fffffa80`09748880 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`03412f0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`03406e88 : fffff880`0958e000 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`02e968ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`02e96713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff880`084e4544 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`04062d20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x71544


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

0: kd> !errrec fffffa800997a028
===============================================================================
Common Platform Error Record @ fffffa800997a028
-------------------------------------------------------------------------------
Record Id     : 01cdcadc89bcfb63
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 11/25/2012 7:16:23 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800997a0a8
Section       @ fffffa800997a180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000206a7
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800997a0f0
Section       @ fffffa800997a240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : a7 06 02 00 00 08 10 00 - bf e3 9a 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800997a240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800997a138
Section       @ fffffa800997a2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal timer (Proc 0 Bank 3)
  Status      : 0xbe00000000800400
  Address     : 0x00003880084e4544
  Misc.       : 0x000000000003ffff

0: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3310
------------------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {ffffffffffffffff, 2, 0, fffff80002e86556}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+210c1 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffffffffffffffff, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002e86556, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b1100
GetUlongFromAddress: unable to read from fffff800030b11c0
 ffffffffffffffff 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeSetEvent+16
fffff800`02e86556 f6037f          test    byte ptr [rbx],7Fh

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TAG_NOT_DEFINED_c000000f:  FFFFF88003322FB0

TRAP_FRAME:  fffff88003322940 -- (.trap 0xfffff88003322940)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8009a76000 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002e86556 rsp=fffff88003322ad0 rbp=fffff88003322b80
 r8=0000000000000000  r9=fffff88003322c90 r10=fffffa800a48c170
r11=fffff88003322cf8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!KeSetEvent+0x16:
fffff800`02e86556 f6037f          test    byte ptr [rbx],7Fh ds:00000000`00000000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002e81569 to fffff80002e81fc0

STACK_TEXT:  
fffff880`033227f8 fffff800`02e81569 : 00000000`0000000a ffffffff`ffffffff 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`03322800 fffff800`02e801e0 : 00000000`00000001 00000000`00000000 407ac1ec`17431f6b ffffffff`ffffffff : nt!KiBugCheckDispatch+0x69
fffff880`03322940 fffff800`02e86556 : fffffa80`0e596c90 fffff880`073a1f1e fffff880`040639c8 fffffa80`0a4984a8 : nt!KiPageFault+0x260
fffff880`03322ad0 fffff880`076910c1 : 00000000`00000005 fffffa80`00000000 00000000`00000000 fffff880`080fc1cf : nt!KeSetEvent+0x16
fffff880`03322b40 00000000`00000005 : fffffa80`00000000 00000000`00000000 fffff880`080fc1cf fffffa80`0a497210 : atikmdag+0x210c1
fffff880`03322b48 fffffa80`00000000 : 00000000`00000000 fffff880`080fc1cf fffffa80`0a497210 fffff880`040639c8 : 0x5
fffff880`03322b50 00000000`00000000 : fffff880`080fc1cf fffffa80`0a497210 fffff880`040639c8 00000000`00000000 : 0xfffffa80`00000000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+210c1
fffff880`076910c1 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmdag+210c1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50650821

FAILURE_BUCKET_ID:  X64_0xA_atikmdag+210c1

BUCKET_ID:  X64_0xA_atikmdag+210c1

Followup: MachineOwner
---------

1: kd> lmvm atikmdag
start             end                 module name
fffff880`07670000 fffff880`080f9000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Sep 28 08:14:57 2012 (50650821)
    CheckSum:         00A3EAAC
    ImageSize:        00A89000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
[/FONT]

Good luck.

 

[VitaminK]

Hey,
Thanks for the quick reply. I removed then updated the drivers to my graphics card. I have read through the 0x124 stop thread but haven't seen anything that could be doing it unless it's updating drivers because I can't say I do that too often , is there any easy way on knowing what I need to update driver wise or do I need to search them all?
Hopefully, it's fixed but if not. I'll return.

edit: It's still doing the same thing. I launched a game, 5-10 seconds in my computer screen turned into "standby" and my graphics card fan went super fast for a while.

 

[koolkat77]

"Over heating?

Upload a screenshot of the summary tab using Speccy:

• Speccy - System Information - Free Download
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[VitaminK]

It seems really random that it would be over heating all of a sudden and so quickly, because earlier today I played for over an hour. The next time I try and launch a game, it happens instantly..

 

[koolkat77]

Upload the snip please.

And BTW, __________________

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs
   • http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

__________________

 

[VitaminK]

Here you are

 

[koolkat77]

Looks great.

Hardware - Stress Test With Prime95

• http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

CPU - Stress Test Using IntelBurnTest

• http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

Video Card - Stress Test with Furmark

• http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Monitor your temps with Speccy during these tests

• Speccy - System Information - Free Download

 

[VitaminK]

GPU stress test got me to 72 degrees
CPU test got me around 75-90 degrees but no game is that cpu intensive

 

[koolkat77]

Did you reinstall the driver I mentioned in my first post. Please post specs in system specs as well.

 

[VitaminK]

Hey, I have reinstalled the driver you mentioned in your first post and I have now updated my system specs

 

[koolkat77]

OK. Is anything overclocked?

 

[VitaminK]

Not that I believe, I have MSI Afterburner for my GPU.. but my Core Clock is 880MHz and the memory clock is 1375MHz..

I haven't bothered trying to OC anything else

 

[koolkat77]

Okay..if anything is overclocked with that tool, please revert to default settings and uninstall that program.
Sometimes having that program itself can be a problem.

Is this a new PC?

 

[VitaminK]

No, I have had the computer for almost a year now.. It's only been the past few days that this has happened..
Now my computer won't start up as such,
It does the beep and what not but my GPU cards fan just spins like crazy. It's not hot or anything.

 

[koolkat77]

I've called for help and insight on the problem you describe. Please wait for a reply.

 

[VitaminK]

Thanks

edit: I've taken out my GPU and I'm using motherboard graphics to be on the computer

edit 2: Looking through Event Viewer approx 4 hours ago:

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: wwanapi.dll, version: 6.1.7600.16385, time stamp: 0x4a5be0a8
Exception code: 0xc0000005
Fault offset: 0x00000000000333eb
Faulting process id: 0x72c
Faulting application start time: 0x01cdcb9e88425516
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\wwanapi.dll
Report Id: dfb9b474-3791-11e2-9cdd-14dae9f6684b

 

[koolkat77]

Thanks

edit: I've taken out my GPU and I'm using motherboard graphics to be on the computer

Good idea. While waiting for a reply, observe and let us know if there are any blue screens with onboard graphics.

 

[VitaminK]

So far it has been running smooth, Usually my computer crashed or whatever during a game. But it did happen while I was just browsing the internet.

 

[essenbe]

When you removed the card, were the power connections fully seated? The best option would be to try another card in your machine and try your card in another machine. If you don't have another card or computer, maybe you have a friend who will help.