what might have caused this to happen

[sciencegal]

A few months ago a techy person helped me upgrade most of the hardware in my desktop win 7 computer. We think one of the processor cores was going out. We replaced the motherboard, the processor - an i5, added new ram - two 16 gig sticks and installed a new harddrive that had a cloned version of the drive made with Acronis about 6 months ago. We used the cloned drive because it was a new motherboard windows would not boot into the old drive so as long as we had to reinstall windows I used the newer much larger drive. Got it working, I reinstalled all the software although some we were able to open with from the old windows files. I do not use it very often, maybe only a few hours three times a week.

This morning I turned it on and it only got to the windows flash screen with the little colored balls swirling around then the screen went black. I did a hard reboot and the same thing happened. I rebooted again and went through the repair option. It tried rebooting and the same thing happened. Windows said if it wouldn't boot it would automatically go into repair mode but it didn't. I kept getting a report that it cannot fix the problem. I still went through various options but got nothing except that it may have had something to do with a recently installed device. I did not recently install a device.

I followed the instructions in this forum - thank you and after three repair attempts and trying to restore from a recovery (?) the last time I had it on with no success. I unplugged all USB devices except the mouse and keyboard and took out one memory stick and it booted up normally. I may have gone through more than 3 repair attempts.

I do not know which thing helped. Right now I am using windows to image the drive onto an external HD which is taking a very long time. I used to have Acronis but it was one of the software I lost and had not got around to figuring out how to reinstall it. But, hey I wasn't worried because I have a new drive. What could go wrong?

In all of my years of using win 7 this has never happened before. I don't want to try rebooting it to see if it is still okay and then again after putting the one stick of ram back in until I have the drive imaged.

What causes this to happen? Is there some problem with the hardware - this is practically a new computer. Is it just one of those things that happen once in a rare while?

 

[torchwood]

Hi sciencegal,

first thoughts
You used a 32 bit OS clone NOT a system image - Your new motherboard would have likely been different
NOT a good idea
Clones are NOT the same as an image
You should have had the new motherboards install disc, assume you updated the drivers and did the chipset first.

I pretty sure that the above is the root of your problem.
Please copy any of your personnal data to an external device.
i'm looking at providing you with a 64bit W7 SP1 download
(32bit only supports 4gb ram)


then please run this tool
http://go.microsoft.com/fwlink/?LinkID=52012

if it comes back clean i will provide the above


Roy

 

[sciencegal]

Well we reinstalled windows from the disc on what had been a cloned disc. The cloned disc would not boot up because it did not have the same MB drivers, etc. I knew it would not work. I used it because it was almost new and larger. Since we had to reinstall windows it didn't make sense to use the old smaller drive.

It saved the old windows files which helped since I could recover quite a bit. The tech guy installed the drivers for the new motherboard and anything else that needed a driver after the fresh install of windows. Since then it has been running fine for a month. I had all of my personal data on a separate internal HD and once this image back up is finished I will back up a few more things. I was prepared for a problem. The techy guy did not know as much as he claimed he did.

I did not know that 32 bit would only support 4 gb of ram. Do you think that is the problem? I will have to buy an emergency 4 gb ram if that is the case. I think he took the old ram with him.

I looked into getting a 64 bit version but that would require a complete new reinstall and I would have to buy it. The 32 bit I have the disc for is an OEM disc. The fellow that put this computer together 6 years ago gave me that even though I asked for a full professional version (another long story). It does not qualify for a free 64 bit update. Then I am back to spending days reinstalling all of the software. I need to start a project which I need one of the programs and I do not know if it will run on 64 bit. I had planned on getting the project done, buying a 64 bit version of win and starting over again. In the meantime I would like to keep that computer running. My win 10 laptop which I am using now, is just for backup.

The imaging is going about 10% per hour so I can't run any tool until tomorrow since I still have about 6 or 7 hours to go - if it will boot up. What will the tool do?

 

[torchwood]

The link is FREE

YOUR product key covers both 32 bit and 64 bit installs,
mind you dont like the sound of your tech guy wouldnt be surprised if he "sold you a pup"
run the tool

All 32 bit progs should run on a 64bit install its designed that way

As i said running the clone was allways gonna give you a headache

Roy

 

[sciencegal]

Okay. Roy. thank you. Maybe I will just quit the imaging since it is taking so long and run the tool. The clone wasn't the headache. having to reinstall windows because of a motherboard upgrade was the problem. I will let you know what happens with the tool.

 

[torchwood]

Hi ScienceGirl

More comments

the tool will tell me if the install is genuine - a requirement for the link.
(which you can download to USB via your W10 comp)

You only need to copy your personnal programs and files to the external drive
ABSOLUTELY NO POINT in copying the rest.
(use Macrium free)


When you set up your W7 comp, install the OS to the internal hard drive and use your external for programs and data, much more efficient.

Roy

 

[sciencegal]

I don't know if I am supposed to copy the report here but here it is:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-C7HRT-G46VB-4FDKQ
Windows Product Key Hash: umSu8Y6E1UoKIqSZVWUIpeKhkIk=
Windows Product ID: 00371-OEM-9045055-11527
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1F32281F-94F0-4BEC-8B2D-FE57213EAADA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1F32281F-94F0-4BEC-8B2D-FE57213EAADA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4FDKQ</PKey><PID>00371-OEM-9045055-11527</PID><PIDType>3</PIDType><SID>S-1-5-21-1449993462-2847563212-3267147842</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>B85M-DS3H-A</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="7"/><Date>20150810000000.000000+000</Date></BIOS><HWID>0E813507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-450-511527-02-1033-7601.0000-0552017
Installation ID: 002750779312207024015711543046528025444553649440576336
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4FDKQ
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 4/7/2017 3:38:50 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GGeboZu7GooLcTe6GH0ASSvyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
DMAR INTEL HSW

 

[torchwood]

Hi ScienceGirl,

Youll be a happy bunny.

You have an OEM System Builder W7 pro key that can be used to install the OS from the link below
W7 Service pack 1 Pro x64 retail version.

https://software-download.microsoft...1491688236&h=b68a81c0d34ebfe6e1224ed8b11ea23f

USB/DVD installer
Windows USBDVD Download Tool - Home

note
reset your Bios to boot from the above FIRST
perform your clean install.

Roy

 

[sciencegal]

When you set up your W7 comp, install the OS to the internal hard drive and use your external for programs and data, much more efficient.

Roy

I have been using computers since DOS 2.0 and I can't figure out in my head how on earth to run programs from a different drive that the one that Windows is installed on. If programs need to be installed within Windows how can they be located on a different drive? That concept completely baffles me.

I have a second internal drive just for backing things up which I could use as you suggest but it is a small drive and 6 years old. I have another 2 TB HD that I could put in it's place instead.

I am downloading Macrium.

 

[sciencegal]

Can I download it to this win 7 computer? It don't think I have a USB drive that is large enough. Are there instructions? I hope you can help me through this.

 

[torchwood]

Hi Sciencegirl,

you will need a 4GB usb.

1) download the usb/dvd tool
follow the instructions in the link which will prepare the USB
(format and a make it a bootable device)

Then Download/copy the OS to it

Reset your bios to boot from it
and away you go -- follow the on screen instructions


further viewing
Clean Install Windows 7 - Windows 7 Help Forums
Data Partition - Windows 7 Help Forums

Roy

 

[sciencegal]

Hi Roy,
I really appreciate your help, but trying to figure out how to upgrade to 64 bit is going to be a long frustrating process and is my 32 windows the cause of the problem? I read that too much ram shouldn't cause the sort of problem I had with windows not loading, it just won't utilize it. I have so much work to do on this computer and taxes to do during the coming week I can't afford the chance of starting all over right now. I am going to have to do some careful thinking and tons of backing up. I have to maintain records of thousands of emails.

I guess I am back to my first question.. If a practically new computer was running beautifully for a month what would have caused the problem this morning? And will it return? Most threads on this problem say it is a hardware problem, either bad ram or the HD going out. Or, like the blue screen, is it something that just happens sometimes?

I would like to upgrade to 64 bit, but I will have to order a 4 gb flash drive first. But at least I can download it for when I am ready.

p.s. it looks like you use a 32 bit win 7. Is there anything wrong with it as long as it is working?

 

[sciencegal]

I shut off the computer last night - big mistake - I am going through the same thing this morning with windows not booting past the logo. While in the third repair attempt I decided to buy a new computer. I found a good deal with win7 64 bit and enough of everything I need to get back to work. I only hope that I can get this computer to boot then spend the day saving everything I can off of it. Once I have the new computer set up then I will spend time trying to get this computer to function. I suspect that maybe this is due to either the hard drive, the ram or that the motherboard does not like 32 bit. I do not know. But, I sunk a bunch of money into it so I do not want to lose it completely.

Thanks for your help, Roy.

 

[sciencegal]

Me again. I could not get windows to boot after many tries. I went into the BIOS and noticed that the boot order was a flash drive first (there is not a flash drive connected), the optical drive second and the hard drive third. I changed the hard drive to first saved and exited and windows booted right up. Could this have been the problem? I am not taking any chances now that I have it working and will spend the day saving everything I can think of.

 

[sciencegal]

Hi Roy,
I started to download the win7 64 bit link you gave me yesterday or the day before but when I saw it was a 2 hour download I decided to wait a day or two since it was late at night. Now when I try I get a forbidden error. Is it possible to get another link, or can I get it from Microsoft?

As soon as I get the new computer and get it set up I wanted to do a clean reinstall of Windows 64 bit on the computer with the problem. I put a lot of money into that computer. I got a large USB flash drive so I am ready.
I sincerely apologize for the inconvenience.

[edit] never mind I found the download from microsoft.