Solved Why does this Drive prevent any Audio on my PC?

Mike Lynch

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See Attachment!

The first driver displayed prevents audio on my PC.
If I disable or delete it the audio works, until a reboot.
After the reboot, the driver is reloaded.

How can I prevent the reload or make the driver produce sound?
 

Attachments

  • Capture - Snip.PNG
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Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Two HP Desktops. One in the Laundry Room / Bed Room.
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
Hewlett-Packard 3396
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Monitor(s) Displays
Hanns-G
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) ATA WDC WD40EZRX-00S SCSI Disk Device (2) HP Officejet Pro 86 USB Device (3) WD My Book 1230 USB Device
PSU
Whatever came with the CMT.
Case
HP CMT Black.
Cooling
Whatever came with the CMT.
Keyboard
Logitech K740.
Mouse
Microsoft Optical Mouse 1000.
Internet Speed
Spectrum 25Mbs.
Antivirus
WebRoot, Microsoft Security Essentials.
Browser
EDGE
Other Info
HP Officejet Pro 8600 Plus.
WD MyBook 4TB.
Drive? What do you mean?

If I disable or delete it the audio works

Do you mean that disabling the device labelled "high definition audio device", the sound begins to work?

Work where? External speakers, or headphones, or maybe you have speakers built into your pc?

Have you checked playback devices?

playback.jpg
 

My Computers My Computers

System One System Two

  • Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i
  • Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w
I meant Driver not Drive!

Yes, if I disable or delete it the sound will play.

Just internal PC Speakers.
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Two HP Desktops. One in the Laundry Room / Bed Room.
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
Hewlett-Packard 3396
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Monitor(s) Displays
Hanns-G
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) ATA WDC WD40EZRX-00S SCSI Disk Device (2) HP Officejet Pro 86 USB Device (3) WD My Book 1230 USB Device
PSU
Whatever came with the CMT.
Case
HP CMT Black.
Cooling
Whatever came with the CMT.
Keyboard
Logitech K740.
Mouse
Microsoft Optical Mouse 1000.
Internet Speed
Spectrum 25Mbs.
Antivirus
WebRoot, Microsoft Security Essentials.
Browser
EDGE
Other Info
HP Officejet Pro 8600 Plus.
WD MyBook 4TB.
Sounds

Here is what it says when the other Driver is deleted.
 

Attachments

  • Capture - Sounds.PNG
    Capture - Sounds.PNG
    26.6 KB · Views: 7

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Two HP Desktops. One in the Laundry Room / Bed Room.
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
Hewlett-Packard 3396
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Monitor(s) Displays
Hanns-G
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) ATA WDC WD40EZRX-00S SCSI Disk Device (2) HP Officejet Pro 86 USB Device (3) WD My Book 1230 USB Device
PSU
Whatever came with the CMT.
Case
HP CMT Black.
Cooling
Whatever came with the CMT.
Keyboard
Logitech K740.
Mouse
Microsoft Optical Mouse 1000.
Internet Speed
Spectrum 25Mbs.
Antivirus
WebRoot, Microsoft Security Essentials.
Browser
EDGE
Other Info
HP Officejet Pro 8600 Plus.
WD MyBook 4TB.
Did you try just disabling it? Or you could try setting Speakers as default device, if you haven't already.

Rt click the device for the context menu.

playback2.jpg
 

My Computers My Computers

System One System Two

  • Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i
  • Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w
I have tried disabling it.
I have tried removing it.
In both cases, when I disable it or remove it, the speaker in my PC works.
Prior to removing it, the speaker in my PC would not work.
I do not have any external speakers.
I do not have any head phones.
I want the speaker in my PC to produce sound.
Every power cycle /reboot the driver is reinstalled.
I do not want nor need whatever function the offending driver provides.

Is there a way to permanently remove or disable it?
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Two HP Desktops. One in the Laundry Room / Bed Room.
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
Hewlett-Packard 3396
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Monitor(s) Displays
Hanns-G
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) ATA WDC WD40EZRX-00S SCSI Disk Device (2) HP Officejet Pro 86 USB Device (3) WD My Book 1230 USB Device
PSU
Whatever came with the CMT.
Case
HP CMT Black.
Cooling
Whatever came with the CMT.
Keyboard
Logitech K740.
Mouse
Microsoft Optical Mouse 1000.
Internet Speed
Spectrum 25Mbs.
Antivirus
WebRoot, Microsoft Security Essentials.
Browser
EDGE
Other Info
HP Officejet Pro 8600 Plus.
WD MyBook 4TB.
It must have been a Christmas Miracle!

I tried to experiment with a different Hard Drive that had W7P on it.
I found an Icon among the Hidden Icons on the Task Bar.
I went through each option until I reached one that listed the Audio Drivers.
There was an option for "Set as Default" and I selected the Realtek one.
I rebooted and it worked, the Realtek remained as the Default.
Here is where the Miracle comes in, at least I think so!
I went back, inserted in the Removable Disc Dock, rebooted and Realtek was the Default and the sound played.

I guess I thought the Drivers were 'software only' but somehow, either the BIOS was changed or whatever.
That's two different, physical Drives and the setting moved from one to the other.
In the Device Manager, the offending Drivers Icon has a downward pointing arrow down on it.
The Realtek, while listed second, is working fine!

Thank you Jesus! (And SIW2 for your help)
 

Attachments

  • Capture - Christmas Miracle!.PNG
    Capture - Christmas Miracle!.PNG
    2.4 KB · Views: 6

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Two HP Desktops. One in the Laundry Room / Bed Room.
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
Hewlett-Packard 3396
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Monitor(s) Displays
Hanns-G
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) ATA WDC WD40EZRX-00S SCSI Disk Device (2) HP Officejet Pro 86 USB Device (3) WD My Book 1230 USB Device
PSU
Whatever came with the CMT.
Case
HP CMT Black.
Cooling
Whatever came with the CMT.
Keyboard
Logitech K740.
Mouse
Microsoft Optical Mouse 1000.
Internet Speed
Spectrum 25Mbs.
Antivirus
WebRoot, Microsoft Security Essentials.
Browser
EDGE
Other Info
HP Officejet Pro 8600 Plus.
WD MyBook 4TB.
Post #5

SIW2
Did you try just disabling it? Or you could try setting Speakers as default device, if you haven't already.
 

My Computers My Computers

System One System Two

  • Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i
  • Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w
I have a felling that the high definition audio driver is from the motherboard its self. Although, the Realtek could be onboard motherboard as well. If you go into BIOS, find the option to disable the onboard codec or audio and I'm thinking just the Realtek will show up in Device Manager.

The driver keeps appearing because Windows sees the hardware all the time and thus installs a driver automatically.

If you have a Pro version of Windows you can use Group Policy to prevent the automatic installation of drives via hardware ID. Read here: Stop Windows from installing drivers for specific devices - gHacks Tech News
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64

He mentions finding the disable option from the Task Bar. To me that sounds like he entered the volume control properties and disabled the audio card from there rather than from withen Device Manager.

Mike, if you did in fact go into the Playback devices to disable the audio source, was the icon a picture of a monitor? This indicates you are using HDMI and that is another audio path rather than the Realtek onboard sound.
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
It's actually pictures of two Speakers.
The offending driver has a downward arrow superimposed on it.
The Realtek does not have the downward arrow.
See the Attachment:
 

Attachments

  • Capture - Christmas Miracle!.PNG
    Capture - Christmas Miracle!.PNG
    2.4 KB · Views: 6

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Two HP Desktops. One in the Laundry Room / Bed Room.
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
Hewlett-Packard 3396
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Monitor(s) Displays
Hanns-G
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) ATA WDC WD40EZRX-00S SCSI Disk Device (2) HP Officejet Pro 86 USB Device (3) WD My Book 1230 USB Device
PSU
Whatever came with the CMT.
Case
HP CMT Black.
Cooling
Whatever came with the CMT.
Keyboard
Logitech K740.
Mouse
Microsoft Optical Mouse 1000.
Internet Speed
Spectrum 25Mbs.
Antivirus
WebRoot, Microsoft Security Essentials.
Browser
EDGE
Other Info
HP Officejet Pro 8600 Plus.
WD MyBook 4TB.
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