Solved why does USB3 driver need to reinstall after restart?

[torshizi]

Please Pay attention to image, I got this pic from Device Manager.

Two driver is signed with yellow color and every time I install them ,after restart the problem is there and USB ports don’t work .
i have dell n5110 , I don’t remember when this is happened.
I follow 2 solutions but problem does not solve.
1-The Windows 7 SP1 USB Driver Bug (what it is and how to fix it)
2-http://www.sevenforums.com/windows-updates-activation/151740-windows-7-sp1-usb2-bug.html
I tested this tool (7601usbfix.exe) but response was

and also downloaded update Windows6.1-KB2529073-x64.msu but response was

and downloaded this driver USB3.0_allOS_2.1.28.1_PV and install it but again after restart does not work .
Anybody can help me?

 

[maxie]

Hi there ... Have you tried updating the Intel Chipset Driver it is Intel® 6 Series Chipset ..

 

[torshizi]

how can i do?
thanks.

 

[maxie]

Try the Link below ...


https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility&OSVersion=Windows+7+(64-bit)*

 

[torshizi]

thanks again
unfortunately, I followed the link,updated chipset ,1 of 2 solved but after restart, the problem still remains.
changes are:

 

[maxie]

Is the Device Manager still showing the two errors ? Looking at the Dell Website your USB 3 is Wistron USB 3.0 Host Controller Driver .. I found a later Version in the Link below ...

USB 3.0 Host Controller Driver for Windows 7 (32-bit and 64-bit), Vista (32-bit and 64-bit), XP - ThinkCentre M Series, Edge Series / ThinkStation E30, E31, E32

 

[torshizi]

I followed the new link but no change happend.
Reminder:
I can Install this Drivers through Update Driver Software ,Browse My Computer For Driver and then select Let me Pick from a List of device drivers on My Computer and then select driver from Show compatible hardware like


then



and problem is solved.



But ,After Restart the prob is there again.


end of reminder.

 

[maxie]

Hi there .. It is not a Driver problem then .. I have seen so many problems with the Renesas USB 3.0 Port .. Need a cup of Coffee and time to think how we can resolve this issue ...

 

[torshizi]

thanks.
i'm waiting.
note:
i do for both yellow sign.but my pictures is for one yellow sign.

 

[maxie]

Hi again .. You say you still have a Yellow triangle sign beside the Renesas 3.0 USB ? Is this after a Reboot and then all is well when the Driver is Installed again ? .. Is your USB 3 Port working ?

 

[torshizi]

Exactly.
after restart i should install drivers(Same way as the previously mentioned) and then everything are ok.

 

[ComputerGeek]

After a restart, look at the two devices with those yellow icons. For each one in DevMgr: right click->Properties. On the General tab, what is the Device Status Code for each device?

 

[torshizi]

Thanks to all friends that with your knowledge can help me to solve this problem.
For both, code 10.

 

[ComputerGeek]

Click Start, in the search box type msinfo32. Hit Enter. Look through the information in right window pane. Are you running BIOS version A11?

Also, i saw you made a change in your post so i want to be sure and double check: Is the device status of both your devices
> Code 10 (This device can not start) or
> Code 12 (This device can not find enough free resources)??

/* EDIT */
Also, verify my understanding is correct
1. You reboot the computer. Both USB devices have the yellow icon
2. Right click the device->Uninstall. Then at top of device manager select Action->Scan for Hardware Changes. The driver is reinstalled but you still have the yellow icon

But when you do a driver update, the drivers are installed and the devices are OK

 

[torshizi]

-BIOS version A09,9/30/2011
-sorry for change,code 10 is correct.
1-I reboot the computer. Both USB devices have the yellow icon.
2-Right click the device->Uninstall. Then at top of device manager select Action->Scan for Hardware Changes. The driver is reinstalled and it is OK.
3-after Restart Both USB devices have the yellow icon.

 

[ComputerGeek]

-BIOS version A09,9/30/2011

You;re running an old BIOS version. Go to the Dell site for your model and update to A11. Be sure all AC cords are plugged an secure so no power loss during BIOS updates.

Hopefully, this might fix the problem. Let us know

 

[torshizi]

unfortunately did not work.

 

[ComputerGeek]

i'm sorry. Thought the BIOS might have been the answer. I'm out of ideas

 

[torshizi]

finally it is solved.
from bellow link and step 6.
How To Fix Error Code 10 (This device cannot start)
Thanks to those who helped me.

 

[maxie]

Good news glad you got the issue sorted .. And thanks for Posting back the solution