Solved Will Not Load My User Profile

[newenglandmom2]

Hello---I have been researching this problem for a few days, and am turning to you in hoipe of help. I cannot log on with my own profile. After improper Windows shut-down due to power failures, I got error messages that Windows 7 was logging me in temporarily. Those error messages stopped, and now after repeated rebooting, Windows simply logs me in under some kind of new profile. Under the Users folder in the C drive, there are two folders (myuser name and my username1) In the registry, the Profile List is pointing to username1, which is the new one. I can see my old documents, pictures, etc., under the old user name in OS:C, but they are not loading with my profile. There is no .bak on the end of the Registry entry, which most of the fix-it advice seems to assume.
If I simply delete the wrong user (the one to which the Registry is pointing) from the Users folder, will Windows find the correct user profile? I miss my stuff!
Thanks so much for any help,
New England Mom

 

[Ranger4]

Hi newenglandmum2, welcome to Seven Forums.

Have you tried a System Restore, that goes back to before the power outage.

To see if you have a System Restore, open Control Panel & select Action Centre, when that opens select Recovery & see if you have a restore point before the power problem. If you do, select it & see if that overcomes your problem.

 

[newenglandmom2]

Boy, I wish system restore would work. But there's no recovery point before this all started. thanks for trying to help...

 

[Ranger4]

Have you tried to set up a new User Account with the same details that you had before the power problem.

Open Control Panel & select User Accounts & see what accounts are listed & if you can change any of them.

 

[torchwood]

Hi NEM2,
Is this the registry entry your talking about,
please post yours

Roy

 

[newenglandmom2]

Hello again. Ranger4, I'm not sure what you mean about changing the User Accounts. Change in what way? The accounts listed are:
Default
Diana (where my old stuff is)
Diana.Diana-PC (the new one created)
Public

I attached the registry entry to which I am referring:

 

[torchwood]

Hi NEM2,
According to those registry entries.
You only have your NEW username, no guest account either they'd be 1002 etc.

To revert to your old ID you need to change diane.diane.pc back to diane.
double click on profileimagepath, diane.diane should appear in a new window select change.

Roy

 

[Anak]

This has helped me after local power outages:

See if you can get to the Advanced Boot Options screen, please, do not have any disks of any type in your optical disk drive or any USB flash drives attached to your machine then,

• Turn off the computer, wait a few seconds until you're sure it's off.

• Turn on the computer and start tapping the F8 or on some machines the F5 key.

If you can get to the advanced boot options screen, use the down arrow to move the highlighted choice down to "Last Known Good Configuration (advanced)" then press the Enter Key and let the operating system boot.

 

[newenglandmom2]

Hi again. I tried Torchwood's suggestion (changing the profileimagepath to Diana (the old ID) from Diana.Diana-PC. I restarted, and after a long time, Windows logged me in as a temporary profile again. But now there is a .bak entry in the registry that seems to be associated with the proper user ID (Diana). Below is what the registry entry looks like--the first long string seems to be for the temp profile. How can I make it log in with the Diana profile? If you can help, I'd be so grateful.

 

[Anak]

Hi Diana,

Until torchwood can make it back see if these tutorials offer any insight.

The first one: User Profile Error - Logged on with a Temporary Profile seems to fit your situation, but if in the beginning under the warning and before StepOne you believe your situation is more like:

   Warning

If you have this error message below instead, then see: How to Fix the Error "The User Profile Service failed the logon. User profile cannot be loaded."

The User Profile Service failed the logon. User profile cannot be loaded.

Image source courtesy of the aforementioned sevenForums tutorial.

You should use the tutorial link in the warning box. With it you may be able to start at Option One: Step 7 .

Read them both over carefully paying attention to the green info, yellow tip, blue note, and red warning boxes to understand the procedural steps involved in fixing a user profile, it would help if you either print out the tutorials and/or have a second computer nearby.

Heed the tips about creating a restore point, the links to how to do that are here and in the main tutorial.


Clear Skies!
Steve

 

[torchwood]

Hi NEM2,
next

1. • If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:
     1. Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.
        
        
     2. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
        
        
     3. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.
        
        
   • If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
2. Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.
   
   
3. Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK.
   
   
4. Close Registry Editor.
5. Restart the computer.
6. Log on again with your account.

Roy

 

[newenglandmom2]

Hi Steve,
A couple of questions before I follow the steps in the tutorial: Is it worth trying to boot into System Restore? The machine as is has no restore points before the event, but I haven't tried reaching System Restore by booting.
And how would I know in Safe Mode that i'm in the built-in administrator?

Thanks again,
Diana

 

[newenglandmom2]

Sorry, I just saw Torchwood's latest post. So I don't need to log in as another administrator? Just go straight to registry and do as illustrated?

 

[newenglandmom2]

Update: I followed Torchwood's directions meticulously, changing the .bak name in the registry, etc. Restarted, and now the error message is "The user profile failed the logon. Cannot be loaded." Sigh. I guess I follow that tutorial now?

 

[newenglandmom2]

OK, after getting message "Cannot Load Profile," I booted into Safe Mode, followed registry changes outlined in that tutorial. I restarted in normal mode. Got no error messages, BUT--it's still not my user profile. Seems like it's just a temp profile. Below is the registry screenshot.
When I got to safe mode, I still had to sign on with my usual password...after awhile, I got the message that I had been logged in as a default user. So I'm not sure if I was using the Built-In Administrator log on...
In the registry, it seems like the .bak entry is pointing to the right user. But the temp user is loading.
I am determined to fix this dang thing! I certainly appreciate your help.
Diana

 

[Ranger4]

Diana, have a look at Method 3 of the MS website. You will notice that the info supplied by torchwood is covered in the first part, but the later section might be worth considering..

https://support.microsoft.com/en-au/kb/947215

 

[newenglandmom2]

Well, that's interesting. When I follow Method 3 on the MS website as suggested, there are three User Profiles: Default; and two labeled Diana-PC/Diana. The first has 60.8 GB under Size, and the second, only 15 MB. Think I should delete the second one? And should I delete Default, too?

 

[newenglandmom2]

Oh oh. I don't think I can delete the Userprofile with the smaller size (15MB). The only UserProfile with an active delete button is the larger one (60.8 GB).

 

[newenglandmom2]

I'm beginning to think it makes sense to try to create a new user profile and transfer from the old profile, as in the following article. But might that just transfer problems from the old user?

https://support.microsoft.com/en-au/help/14039/windows-7-fix-corrupted-user-profile

 

[Ranger4]

This Forum tutorial might be of use to you as well, particularly Option 2.

Not being able to delete the smaller User Profile is probably because it is the active one that is currently being used. I don't think you should delete the Default User.

http://www.sevenforums.com/tutorial...-failed-logon-user-profile-cannot-loaded.html

It would be a good idea to set up a Restore Point before any changes. I don't suppose you have a back up image stored. Once you get this problem sorted out it would be a good idea to investigate having a recent back up image.
I use Macrium Reflect, as do a lot of others on the Forum & when a major problem occurs you can be back up & running again in about 15-30 minutes.