Win 7 Pro -Office 2010 Pro - .exe .dll issues CheckSUR log included

[nrogue]

Ladies and Gents Have tried all sorts of tricks here - I think I am close soooo close.

Started with -
Re looping System Repair - Now fixed from this http://www.sevenforums.com/tutorials/139576-startup-repair-infinite-loop-recovery.html

Which was great, however left me with MS Office 2010 no longer operating giving me this:

(Note the CheckSUR log in the background for ref also)

I have tried restore points, now cant use as the most recent restore point is after the crash event.

I have a Win7 Disk now but no MS Office 2010 disk in order to do a full install from

Have tried to repair using WIn 7 disk but encounter ieframe.dll issues.

Have tried to repair from safe mode same issue

Cannot run IE or Google, or Help and Support

Running a Lenovo Y570 Laptop

Will sell my first born to see this through

Cheers

Rogue

 

[Ranger4]

Hi nrogue, welcome to Windows Seven Forums.

Do you have an activation code for Office 2010 Pro. If so you can download it & reinstall it. If not you will have to try & buy a new one.
This NZ MS website might be useful for you. If you scroll down there is a section where they say they have a register of Office activation codes if you did purchase it there & are registered as an owner.

http://www.microsoftstore.com/store/msnz/en_NZ/cat/Office/categoryID.65889900

 

[nrogue]

Thanks for the Link Ranger, but I purchased the laptop second hand so I am hoping the key is genuine.

I get all the updates etc and the OEM seems to be ok, but it is not registered with that site.

Even if I could, the DVD with windows 7 I have should at least let me run repairs however wont as it faults on "IEFRAME.DLL" about 6 times.

So I need to get over that hurdle first, whatever that is.

Cheers

Rogue

 

[Ranger4]

Perhaps one of these websites might help you with ieframe.dll problem. Read through them & follow any of the links as they provide more solutions.

Internet Explorer has stopped working - res://ieframe.dll - Microsoft Community

How to fix c:\windows\system32\ieframe.dll error in - Microsoft Community

With this one only click on any of the links that are actually part of the main text & not those in the inserts on the left part of the main text, they are listed as "ads".

How To Fix Ieframe.dll Errors

 

[Layback Bear]

Before spending your life trying to fix Office I recommend checking if the Office you have is proper by using this tutorial by Brink and posting here.

If Office is not properly activated the odds of fixing Office is slim to none.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[nrogue]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {20C353CD-B0C0-4E44-8703-DD3615CD2CFA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{20C353CD-B0C0-4E44-8703-DD3615CD2CFA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1573840368-2556419245-681868045</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0862                            </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>47CN30WW(V2.08)</Version><SMBIOSVersion major="2" minor="7"/><Date>20110801000000.000000+000</Date></BIOS><HWID>57993507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-2242014
Installation ID: 007690624285843133575740393820241030495193931885907436
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 04-Apr-15 1:41:34 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE2
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:13:2014 09:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAIAAAACAAAABAABAAEAln2OBZxYxOU0mnzX9Bcs4i71FOJyG5qN3nAucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INSYDE		HR CRB  
  FACP			LENOVO		CB-01   
  HPET			LENOVO		CB-01   
  BOOT			INSYDE		HR CRB  
  MCFG			LENOVO		CB-01   
  WDAT			INSYDE		HR CRB  
  SLIC			LENOVO		CB-01   
  ASF!			INSYDE		HR CRB  
  SSDT			INSYDE		HR CRB  
  ASPT			INSYDE		HR CRB  
  SSDT			INSYDE		HR CRB  
  SSDT			INSYDE		HR CRB  
  SSDT			INSYDE		HR CRB

 

[nrogue]

Well there goes lets hope all is well.

Ranger have tried those fixes, I cant open IE to apply any fixes or get to the settings in IE Options in the control panel.

I predominately use Google not IE, however both are failing. Have tried with the Firewall down and Antivirus off (ESET)

Have also updated anti virus and run full scan with ESET and MBAM

 

[nrogue]

Thought here, I am running 64bit why is google default brower set at X84? (As in the post above)

Dunno but is there someway this thing has become confused over X64 or X86 operating system?

 

[Layback Bear]

To the best of my knowledge your okay. From your log.

Applications/></Office></Software></GenuineResults>

 

[nrogue]

Ok cool thanks!

Where to from here?

 

[Ranger4]

It does seem that your problem is a combination of problems with Internet Explorer & Office 2010. As you don't have Office 2010 to reinstall & reinstalling Windows will remove you Office 2010 completely you are really in a catch 22 situation.

The ideal solution would be to reinstall Windows & then reinstall Office 2010. Does your laptop have a Windows 7 activation code sticker on it. They are often on the bottom of the unit or in the battery compartment. If that sticker is there & readable that should overcome the Windows 7 reinstall problem, but you would have to buy Office 2010 or 2013 or look at a subscription version.

 

[nrogue]

Does Office not come with an activation code as well ie download office and reactive it?

 

[Ranger4]

Yes, Office does have it's own activation code. You can download a copy from MS, but you have to already have an activation code. If you don't have an activation code you have to buy one, as you cannot activate Office without a code. If you buy an installation DVD of Office it will come with an activation code.
I bought Office 2013 Pro in 2013 & it was on DVD but most of the installation comes via the internet from MS. The only problem was the price I had to pay & that was over au$500.

IE, or Internet Explorer is part of Windows 7 & is integrated with it. You can download later versions of IE to update if you are using an older version, but IE updates usually come through the Windows Update section if you have it set for Auto Updating.

 

[nrogue]

Is there a file within MS Office that will have the key?

 

[Ranger4]

There is no activation code locatable within Office but this website tells you how to find it if you have Office installed. Read through it & follow the link for finding the code in Office 2010 & 2007, you need to download a key finder program & it tells you how to get it working. Hopefully it will help you. Please note I have not used it so I don't know how well it works.

How To Find Microsoft Office Product Keys