Win7 home update fails, error 8007370B - cannot update, install SP1.

[Carl B]

Running Windows 7 Home Premium x64
Cannot update, attempting to upgrade to Win 7 professional. Discovered automatic updates were fried for some time and the system did not have SP1, which is apparently required for the upgrade.

I see similar threads, each seems to require advanced individual registry repair so starting my own - if there is a generic fix please reply with it and I can give it a shot. I have tried the normal tools to fix without change- see below.

Symptoms:
Windows updates fails with an error code 8007370B - Windows Update encountered an unknown error

I have run SURT several times successfully
I have run Fixit 50202, MicrosoftFixit.wu.LB.133286320513446086.5.1.Run,
Each returns 'Repair Windows Update components' and 'Windows Update components must be repaired'
All claim to have fixed the problem (no change, naturally)
Attempted to run SFC /scannow from an elevated prompt and it fails with 'Windows Resource Protection could not perform the requested operation'. Same behavior when attempted from Safe Boot.

Downloaded and attempted to install SP1 locally, both the all platforms version and the Win7 x64 version. Both fail with errors.

Ran the Norton remover tool and Macafee remover tool - think Norton came with the system but was never activated, ran the Macafee remover tool just to be sure.

Have renamed the Softwareupdate folder without any change.




Uploaded CBS logs
Download CBS.zip from Sendspace.com - send big files the easy way

 

[Carl B]

Components

See most of the repairs require the components file as well

Download COMPONENTS.zip from Sendspace.com - send big files the easy way

 

[Brink]

Hello Carl, and welcome to Seven Forums.

The section for Windows 7 at the link below may be able to help.

System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

Hope this helps,
Shawn

 

[Carl B]

Brink, Thanks for the fast response - I have run SURT several times successfully without fixing the problem. Just checked and the filename of the SURT I was using matches the one for my OS on your link.

 

[Brink]

Since you were wanting to upgrade to Windows 7 Pro, would you prefer to do a clean install with it instead?

http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html

 

[tom982]

Hello Carl and welcome to the forums

Thank you for letting me know what you have already tried. Not only does it show that you've put some time into this before turning to other for help which is great to see, but it also saves me time because I know what has and hasn't worked so far. In this case, nothing you could run would fix this issue. You have what's known as bit flips in your registry (where a 0 flips to a 1 and completely changes the character) - it's a form of corruption that can only be fixed by manually modifying your registry hive so thank you very much for attaching it. It's just gone past 4am and I need my beauty sleep but I'll get going with this first thing tomorrow

Tom

 

[tom982]

Hi Carl,

I have fixed all of the issues outlined in your CheckSUR log so hopefully this will get you up and running again!

Download this file please: https://dl.dropbox.com/u/16537616/Carl_B.zip

Save it to your Desktop. Then right click > Extract All... and extract the contents to your Desktop. There should be one file, COMPONENTS (with no extension).

Then navigate to this folder:

C:\Windows\system32\config\

In that folder, rename the file COMPONENTS to COMPONENTS.bak

Copy the COMPONENTS file from your Desktop to this folder, then reboot your computer please.

After you have rebooted, run the System Update Readiness Tool (SURT) again and post the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

 

[Carl B]

Tom, Thank you! I am travelling at this moment and away from the system but will be able to apply the fix Tuesday 3/14. I'll post the log immediately afterwards. Thank you again - I was certain that a wipe and rebuild was my only option. -C

 

[tom982]

Hi Carl,

No problem, thanks for letting me know.

Tom

 

[Carl B]

Installed Components and rebooted. Ran SURT - log Download CheckSUR.persist.log from Sendspace.com - send big files the easy way

 

[tom982]

Hi Carl,

That's much better, we're down to 3 errors now. Just for future reference, can you post logs here please? The reason I asked you to use SendSpace for your COMPONENTS hive was because it's a very large file which is well over the attachment size limit.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-20 14:56

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI C Mark Deployment Missing    0x00000000    c!233f50ef06f..a4a0ed9fa75_31bf3856ad364e35_6.1.7600.20738_2ecb56b1ce3e450    amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20738_none_c8e8063ee6c6709e    
(f)    CSI C Mark Deployment Missing    0x00000000    c!5e4f002dbbc..263cb2d2a52_3bf3856ad364e35_8.0.7600.20745_b94e64f5de91cbb    amd64_5e4f002dbbc5fce847caf263cb2d2a52_31bf3856ad364e35_8.0.7600.20745_none_b394e64f5de91cbb    
(f)    CSI C Mark Deployment Missing    0x00000000    c!5e0f002dbbc..263cb2d2a52_31bf3856aD364e35_8.0.7600.20745_b394e64f5De91cbb    amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_8.0.7600.20745_none_b30927dbe98684c6    

Summary:
Seconds executed: 487
 Found 3 errors
  CSI C Mark Deployment Missing Total count: 3

I will post a fix for you tomorrow.

Tom

 

[tom982]

Hi Carl,

All sorted!

Download this file please: https://dl.dropbox.com/u/16537616/CarlB_v2.zip

Save it to your Desktop. Then right click > Extract All... and extract the contents to your Desktop. There should be one file, COMPONENTS (with no extension).

Then navigate to this folder:

C:\Windows\system32\config\

In that folder, rename the file COMPONENTS to COMPONENTS.bak

Copy the COMPONENTS file from your Desktop to this folder, then reboot your computer please.

After you have rebooted, run the System Update Readiness Tool (SURT) again and post the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

 

[sirob75]

Same problem

Hi Tom
I'm getting exactly the same problem as Carl and have tried several times to resolve (as he did). Do you think you could help me out also?
I can provide you with the CheckSUR details if necessary.
Many thanks
Simon

 

[tom982]

Hi Simon,

I'd be more than happy to help you out with this, but to prevent things from getting confusing, can you start a new thread of your own please?

Windows Updates & Activation - Windows 7 Help Forums

Make sure you include your CheckSUR log! Post a link to your thread here when you've made it and I'll see what I can do.

Tom

 

[Shazzaroonii]

Hi Tom, are you still helping people with this problem?

 

[torchwood]

Hi Shazza,
Like a lot of the users, he's moved with the times only occassionaly popping in.

Follow the instructions in the sticky, start a new thread, we'll go from there.
Windows Update Posting Instructions

Roy

 

[Shazzaroonii]

Thanks Roy, I'll give it a go