Window Update failing error code 800736B3

[adetor]

I have been trying to repair and do Windows Updates with no joy! I have run system readiness tool, seems not to work properly.

Ran sfc /scannow, no problems found!

I have attached CBS Logs, Thank you!

 

[AddRAM]

Do reply #2 from this thread and you should be good to go.

Windows Update will not update and I've tried multiple fixes

 

[adetor]

Thanks for your reply, however, a now have another problem and I hope you can help?

last week I tried to update windows using WSUS offline update wich did not work either. I just noticed that windows showed updates to be installed, so I restarted the computer. Now there is a WOUTempAdmin account and another user, The main login is gone! with no way to login! The WOUTtempAdmin is password protected and other User is password protected. The main login was Jamie, but it's gone. Can you guide me with any help on this? I have attached a screenshot of the desktop via Remote connect.

 

[adetor]

Window Update failing error code 800736B3 Reply to Thread

Please disregard last post, I have taken care of that problem. (WOUTempAdmin)

I followed your instructions from the thread you suggested, here is where I am. KB3020369 was already installed and KB3172605 failed.

 

[Layback Bear]

I found something from Microsoft. Worth a read.

WOUtempadmin - Microsoft Community


Jack

 

[adetor]

I believe I'm all set with, WOUTempAdmin!

Any help with my original problem?

 

[adetor]

Any help at all? I'd like to be able to take care of this without a reformat.

Thank you, Layback bear for the link! That info helped me with WOUTempAdmin!

 

[torchwood]

Hi Adetor,
If you used WSUS, then you should be upto date.

please run this tool copy/paste the output

http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

 

[adetor]

Logs attached, Thank you! Updates are still failing with same error code.

 

[torchwood]

Hi Adetor,
Thats come back clean,
can you run SURT
Access Denied

the log will be in the CBS folder, please post.

Something i noticed in the original cbs log, but NOT flagged as an error
Theres a time difference,
2017-01-12 19:54:26, Info CSI 00000007@2017/1/13:00:54:26.480 CSI perf trace:
please check your system time.
if its correct, then :shock: adjust your time by the difference and then run WU,

Roy

 

[adetor]

Torchwood,

I have already run SURT, log is attached! I can run it again if need be.

Thanks for your ongoing help

 

[torchwood]

Kinda what i was expecting.
Did you change your system time?? and retry updating.
From what i can find and thats very little,
the WinSXS files get updated but for some odd reason CBS doesnt

Roy

 

[adetor]

Torchwood,

At work right now, I will check system time this evening. Although, I think it is correct!

One other thing that's odd, when trying to update, windows update goes right to installing, not download? and they always fail with 800736B3

Thank you

Al

 

[torchwood]

Hi Al,
possibly coz your updates settings >> download but let me choose? > (and youve allready chosen)

need to get to the root cause ie whats causing 736B3

can you go
c > Windows > WindowsUpdate. copy/paste that log
(note its further down the list than the cbs log, near the bottom)
and
Event viewer >> system >> event ID 20, double click on it (new window opens)
screenshot the
General, then details friendly and xmail views please
hopefully that will tell me what service is causing it to fail

Roy

 

[adetor]

I have attached windowsUpdate log! I do not see an event ID 20? I see 2017?

Please advise

Thank you

Almost forgot, System date is correct!

 

[adetor]

torchwood, are you still interested in helping with this?

Al

 

[torchwood]

Hi Adetor,
aplogies for the delay,
Right can you confirm a couple things
Is this a repair INSTALL
did it come with either McAfee/Norton, if so did you use THIER uninstaller to remove it
(if not please use it from SAFE mode)

The error showing in the log would seem to indicate this, to further confirm can you run this tool
http://go.microsoft.com/fwlink/?LinkID=52012
copy/paste the output
if so a Vbs error should be showing

Roy

 

[adetor]

Torchwood,

This is not a repair install. The Antivirus installed is Emsisoft. Yes, McAfee was installed on this computer and uninstalled with their uninstaller over a year ago. Windows Update problem showed up about a month or so ago. Below is output log:


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6PBYJ-J7WD7-9PFT2
Windows Product Key Hash: VHRBKxIR0dkboR7RrX13ND0f/3s=
Windows Product ID: 00371-OEM-9045271-64163
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {A0DD268C-D3E2-4D0E-AA46-F648E473CACC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A0DD268C-D3E2-4D0E-AA46-F648E473CACC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9PFT2</PKey><PID>00371-OEM-9045271-64163</PID><PIDType>3</PIDType><SID>S-1-5-21-1050376655-1823500184-3190963803</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="7"/><Date>20120309000000.000000+000</Date></BIOS><HWID>B4CD3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-452-764163-02-1033-7601.0000-1152012
Installation ID: 010750559900527265089993599490911545421666893012640332
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 9PFT2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/27/2017 9:34:00 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:7:2017 00:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKIQSXBPdLhgGhZSlJaqtsr/9AH8RaAnLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT IdeRef IdeTable
SSDT IdeRef IdeTable
SSDT IdeRef IdeTable
BGRT ALASKA A M I

 

[torchwood]

Hi Adetor,
why are you using, ATERA Networks, is this a company computer???
They are a 3rd party service supplier used by companies, Your updates, (or lack of in this case) are managed by them.

Roy

 

[torchwood]

Hi Alan,
can you uncheck (turn OFF), device driver updates, it seems to be having a problem with a few of them especially your printer.
Set updates to never
Turn OFF

Once off can you also unplug the printer,
restart
Remove the printer in Devices

try updating.


Roy