aussiepride
New member
- Local time
- 10:34 AM
- Messages
- 26
Hi everyone,
As I was putting my PC into sleep mode today I received the BSOD. I downloaded BlueScreenView and scanned my mini dump files. The program informed me that the crash was caused by the driver ntoskrnl.exe My question is how do I fix this so that it doesn't happen again. Please forgive my ignorance; I'm not good with this sort of thing. If you require any more info I'm more than happy to provide it. Below I have included the details of the crash which were provided by BlueScreenView
A problem has been detected and Windows has been shut down to prevent damage
to your computer.
The problem seems to be caused by the following file: ntoskrnl.exe
IRQL_NOT_LESS_OR_EQUAL
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
Technical Information:
*** STOP: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000001,
0xfffff80003c804bc)
*** ntoskrnl.exe - Address 0xfffff80003c78a40 base at 0xfffff80003c06000 DateStamp
0x5507a73c
Thanks so much for your help.
As I was putting my PC into sleep mode today I received the BSOD. I downloaded BlueScreenView and scanned my mini dump files. The program informed me that the crash was caused by the driver ntoskrnl.exe My question is how do I fix this so that it doesn't happen again. Please forgive my ignorance; I'm not good with this sort of thing. If you require any more info I'm more than happy to provide it. Below I have included the details of the crash which were provided by BlueScreenView
A problem has been detected and Windows has been shut down to prevent damage
to your computer.
The problem seems to be caused by the following file: ntoskrnl.exe
IRQL_NOT_LESS_OR_EQUAL
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
Technical Information:
*** STOP: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000001,
0xfffff80003c804bc)
*** ntoskrnl.exe - Address 0xfffff80003c78a40 base at 0xfffff80003c06000 DateStamp
0x5507a73c
Thanks so much for your help.
My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Custom Build
- OS
- Windows 7 Home Premium 64-bit
- CPU
- Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz
- Motherboard
- Gigabyte Technology Co., Ltd. B85M-D3H
- Memory
- 8.00 GB
- Graphics Card(s)
- (1) AMD Radeon HD 7700 Series (2) Intel(R) HD Graphics 460
- Sound Card
- (1) AMD High Definition Audio Device(2) Realtek HD Audio
- Monitor(s) Displays
- LG 23EA53 (Digital)
- Screen Resolution
- 1920x1080
- Hard Drives
- ATA Samsung SSD 840 SCSI Disk Device
