Windows 7 Build 7601 "This Copy of Windows is Not Geniune" Error

[BigTexas]

Thanks Noel
After 1 pass of Memtest I had over 6000 errors so I called Crucial
They're sending me 4 new sticks to replace it.

So sometime early next week I should be able to get back in the saddle and diagnose the issue. I'll let you know when the memory is installed. Until then, the cpu is off (going to use my work laptop) to prevent more data corruption.

 

[NoelDP]

Nice to hear that Crcial are so good about their warranty!
good luck.

 

[BigTexas]

Alright Noel
We're back up and running with brand new memory in my system

I'd love your advice on how to clean up any corruption that occurred due to the old memory before we get back into the meat of solving the "Not Genuine Issue"

I'm ready to fire on your command, just tell me what to do now.

 

[NoelDP]

First run SFC /SCANNOW and post the CBS.log file

 

[BigTexas]

Looks like there are corrupted files that the diagnostic couldn't repair
If you know any way to fix that short of wiping the hdd and re-installing Win, I'm all ears.

 

[NoelDP]

There's actually only one error there
Cannot verify component files for ntprint.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)

Let's see if the CheckSUR tool can fix that.... (or find anything else)

Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

 

[SIW2]

Hi Noel,

Is there a spate of these cropping up atm?

 

[NoelDP]

I was thinking it was fairly quiet, actually (probably because of the rush to install Win8)

 

[BigTexas]

It took some looking but I finally found the log file

Here is the result

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-10-30 10:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Missing 0x00000002 amd64_ntprint.inf_31bf3856ad364e35_6.1.7601.17514_none_9926a270d1526b79.manifest amd64_ntprint.inf_31bf3856ad364e35_6.1.7601.17514_none_9926a270d1526b79
(fix) CSI Manifest Missing CSI File Replaced File: amd64_ntprint.inf_31bf3856ad364e35_6.1.7601.17514_none_9926a270d1526b79.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-neutralcab.cab
(f) CSI Manifest Missing 0x00000002 amd64_bth.inf_31bf3856ad364e35_6.1.7601.17514_none_d06ac9aad230c1d6.manifest amd64_bth.inf_31bf3856ad364e35_6.1.7601.17514_none_d06ac9aad230c1d6
(fix) CSI Manifest Missing CSI File Replaced File: amd64_bth.inf_31bf3856ad364e35_6.1.7601.17514_none_d06ac9aad230c1d6.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-neutralcab.cab

Summary:
Seconds executed: 445
Found 2 errors
Fixed 2 errors
CSI Manifest Missing Total count: 2
Fixed: CSI Manifest Missing. Total count: 2

 

[NoelDP]

Great - that's fixed the problem that SFC found (I think!)
Now - what exactly are your symptoms now?

 

[BigTexas]

I havent seen any of the splash windows pop up lately
Is there a way we can check?

I am guessing that the root of this whole issue was the bad memory and once we fixed that we got rid of the recurring issue.

 

[NoelDP]

Run another MGADiag report, and we'll see what it says

 

[BigTexas]

Alright, here we go

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-G7KQH-TGHXM-7VPM3
Windows Product Key Hash: Tf7hfKdz0cSFtzYNQKXSpwiQLHA=
Windows Product ID: 00371-177-4443132-85742
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {D93907B4-9B42-422F-825C-E94A11A87A06}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D93907B4-9B42-422F-825C-E94A11A87A06}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7VPM3</PKey><PID>00371-177-4443132-85742</PID><PIDType>5</PIDType><SID>S-1-5-21-808344236-533275635-2000723624</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7514</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.1</Version><SMBIOSVersion major="2" minor="5"/><Date>20080528000000.000000+000</Date></BIOS><HWID>7D373B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>7514MS</OEMID><OEMTableID>A7514200</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>433658FB0019771</Val><Hash>XeKHqSQECPboiQSYscryrlPdDsk=</Hash><Pid>81599-952-0393526-65148</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-444313-00-1033-7600.0000-0712011
Installation ID: 001585881486586791541616532903123712530132963671941074
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7VPM3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/31/2012 12:03:49 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:29:2012 17:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEAln3yqfYYws6ENCwSCIXOJka8bJJSZGI9TLJ+giqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid Windows marker
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 7514MS A7514200
FACP 7514MS A7514200
HPET 7514MS OEMHPET
MCFG 7514MS OEMMCFG
SLIC 7514MS A7514200
OEMB 7514MS A7514200

 

[NoelDP]

Sweet as a nut

With any luck, we're done, I think!

Any strangenesses on the system in the next few days, feel free to come back to this thread and we'll see what we can do.

 

[BigTexas]

Excellent!
Thanks for all your help Noel
Glad we found the root cause and nipped it in the bud.

 

[NoelDP]

You and me both! - that sort of thing can send in ever-decreasing circled diappearing up your own..... if you're not careful.

Well caught, that man

Good luck.