Please assist as the above watermark has appeared on my screen.
I purchased this Windows 7 software from a reputable retailer approximately 18 months ago to upgrade from XP, at the time it activated fine, and I have not had any problems until now.
The clock is running accurately though I am getting the ‘black screen’ occasionally.
I have carried out the following checks:
1) Windows update will not run but produces this message:
Windows could not search for new updates
An error occurred while checking for new updates for your computer
Error(s) found:
Code C0000022
2) The Software Protection Service is not running and when I try to start it I get the following message:
Windows could not start the Software Protection service on Local Computer. Error 5: Access is denied
3) I have run CHKDSK, as an administrator, with the following results:
No errors reported
4) I have run SFC /SCANNOW , as an administrator, with the following results:
Windows Resource Protection did not find any integrity violations.
5)I have downloaded and run System Update Readiness Tool (CheckSUR) :
No errors detected
6) I have run a full Malwarebytes scan which reported:
No malicious items detected
7) I have run Windows Validation and I was transferred to a page:
Buy genuine Windows
8) I have run System File Checker tool with this result:
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
9) I have run Windows Update troubleshooter-Microsoft Fix-it.
I have run out of ideas now, I did though use a registry cleaner recently!
Could this have caused this problem?
I am running Windows 7 Home Premium 32 bit 6.1.7601 SP1 Build 7601.
The SkyDrive link for the CBS.log file is: http://sdrv.ms/SBPVYZ
Please see the attached results from running MGA diag tool.
I purchased this Windows 7 software from a reputable retailer approximately 18 months ago to upgrade from XP, at the time it activated fine, and I have not had any problems until now.
The clock is running accurately though I am getting the ‘black screen’ occasionally.
I have carried out the following checks:
1) Windows update will not run but produces this message:
Windows could not search for new updates
An error occurred while checking for new updates for your computer
Error(s) found:
Code C0000022
2) The Software Protection Service is not running and when I try to start it I get the following message:
Windows could not start the Software Protection service on Local Computer. Error 5: Access is denied
3) I have run CHKDSK, as an administrator, with the following results:
No errors reported
4) I have run SFC /SCANNOW , as an administrator, with the following results:
Windows Resource Protection did not find any integrity violations.
5)I have downloaded and run System Update Readiness Tool (CheckSUR) :
No errors detected
6) I have run a full Malwarebytes scan which reported:
No malicious items detected
7) I have run Windows Validation and I was transferred to a page:
Buy genuine Windows
8) I have run System File Checker tool with this result:
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
9) I have run Windows Update troubleshooter-Microsoft Fix-it.
I have run out of ideas now, I did though use a registry cleaner recently!
Could this have caused this problem?
I am running Windows 7 Home Premium 32 bit 6.1.7601 SP1 Build 7601.
The SkyDrive link for the CBS.log file is: http://sdrv.ms/SBPVYZ
Please see the attached results from running MGA diag tool.
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-3T7PC-WWBHB-BHRQC
Windows Product Key Hash: VvW3LsLNFcHl6WG9QpQ1rH+JREQ=
Windows Product ID: 00359-112-6321493-85980
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1BC27C47-4AFC-4744-A15B-D2C8F5BD8CB6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1BC27C47-4AFC-4744-A15B-D2C8F5BD8CB6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BHRQC</PKey><PID>00359-112-6321493-85980</PID><PIDType>5</PIDType><SID>S-1-5-21-3341527090-2742051375-1317818011</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-E ACPI BIOS Revision 1010</Version><SMBIOSVersion major="2" minor="3"/><Date>20051125000000.000000+000</Date></BIOS><HWID>F8933E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>880986A854C70E</Val><Hash>XDPvojxu4+w2XnOUd4p11YcsCYQ=</Hash><Pid>81602-903-9710515-68915</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 10:5:2012 18:28
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
HWID Data-->
HWID Hash Current: OgAAAAIABgABAAEAAAADAAAAAQABAAEAeqgkgNQabTXq1HTqAIfekz6Ofgi+m06TkopiPbYOrF00tQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Nvidia AWRDACPI
FACP Nvidia AWRDACPI
SRAT AMD HAMMER
SSDT PTLTD POWERNOW
MCFG Nvidia AWRDACPI
Last edited:
My Computer
At a glance
Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
- Computer Manufacturer/Model Number
- MESH
- OS
- Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
- CPU
- AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
- Motherboard
- ASUSTek A8N-E
- Memory
- 3.00 GB Dual-Channel DDR @ 200Mhz
- Graphics Card(s)
- ATI Radeon HD 5450
- Sound Card
- AMD High Definition Audio Device-Realtek AC'97 Audio
- Monitor(s) Displays
- ViewSonic VX912-3
- Screen Resolution
- 1280x1024@60Hz
- Hard Drives
- Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
- Keyboard
- Microsoft Wireless 2000
- Mouse
- Microsoft Wireless 2000
A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
ahh, OK, I must learn more Klingon. 
