Windows 7 can´t find a simple "USB keyboard" driver

[Durruti]

Windows 7 can´t find a simple "USB keyboard" driver

Hi all,

first, sorry for my english, my spanish is pretty better.
I´m having a weird problem, hope you guys can light me.

PC: windows 7 x64

When I was happy

2 days ago, while playing a game, a nice and cold beer dropped over my keyboard, a simple USB one, so I decided to replace it for another one.

I´m a really simple keyboards fan, so I took another USB 15€ keyboard, a Logitech K200.

The problem

I plugged my cheap and simple new keyboard, but windows can´t find any....
Of course, Logitech doesn´t have scpecific drivers, you have to get those microsoft ones.
Well, I tried to use my old and full of beer keyboard even if some keys dosnt work, but, surprise....windows can´t find those drivers...same ones I guess.

What I tried before posting this

I tried all this and nothing get positive results:

-I plugged both keyboards into another computer with windows 7 x32: drivers found and both working.
-I plugged other devices: Windows finds drivers and automatically install them (pen drives and hard drives)
-Tried a system restore: I get a 0x80071a90 error and can´t get it.
-Both keyboards works into BIOS. Once Windows start up they dosn´t.

Hope someone can help me.
Thnak you

 

[Hopalong X]

Plug in the keyboard. Click on/open Devices and Printers as shown in red box in picture below.



Then click on "Add a device" as circled in yellow below. A search window will open and it should find your keyboard and install the driver.
Hope that helps.

 

[Durruti]

Thx for your help.
I already tried that, the problem is windows never can find a proper driver. I noticed that unistalling keyboard and rebooting, the keyboard works for some seconds, until I get that "can´t find any driver" message from windows.
I "disabled automatic update driver" option, but doesn´t work
I bet a dinner that my usb keyboard driver is corrupted...

 

[Hopalong X]

Go into Device Manager and find the keyboard if listed. If it isn't listed there is no driver installed or recognized by Windows.
If you find the keyboard in Device manager with a yellow triangle next to it then the hardware is recognized but the driver is missing or damaged.

If you find the keyboard in Device Manager, highlight then right click. Then click properties. The new window should have a button to Uninstall driver or Update driver. Also sometimes their will be a button to Repair Driver. Click repair if it is listed. It probably will not be listed but sometimes it is.

If no repair option then turn this below back "On".

I "disabled automatic update driver" option, but doesn´t work

Then go to Device Manager> Keyboard> Properties as I posted above then click "Uninstall driver". This should activate "Found New Hardware Wizard" and install the driver.

Good luck. That is the only ideas I have for you.

 

[derekimo]

You might want to try looking at this to see if it helps,

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

It is kind of weird that it works in your BIOS but not in windows 7.

 

[Durruti]

If you find the keyboard in Device manager with a yellow triangle next to it then the hardware is recognized but the driver is missing or damaged.

Hey, thx both for your support.

That´s exactly what I get, a yellow triangle. I´ve uninstall, reboot and "Found New Hardware Wizard" around 8 times now: never find a driver.
That´s why I guess driver is damaged.
Also I don´t see any repair option.

Any way to repair that driver or even download a generic one?

 

[Durruti]

I will try that "General fix for USB driver problems"

 

[Scazy]

Durruti, try Fixio Driver Finder. It is as easy as 123.
It can determine your system, it will search for any missing drivers in your system, and install it.

 

[zlot]

I have the exact same situation, and have concluded, after extensive Googling that this is actually an unacknowledged Windows issue. Windows reaches a point where it gets "confused" in attempting to identify a device, and once that occurs, that's all she wrote. PLEASE CORRECT ME IF YOU ACTUALLY KNOW BETTER. Idle speculation or theoretical solutions are not needed. I have a WIFI Mouse/KB that worked. Over time my USB drivers/ports started acting more and more erratic. I tried plugging in a Chinese SD card reader - it not only didn't work, it also "bumped" the WIFI mouse/kb driver set(more than one driver), and it's been that way despite my best efforts.

 

[latimerio]

Same issue here.
I replaced my old USB keyboard and now windows 7 x64 says it cannot find a driver for my new keyboard.
My BIOS recognizes the keyboard very well though.
Just windows croaks. Keyboard is standard stuff so why the heck does windows suddenly show this driver problem ?
I get the yellow question mark in device mgr.
When I try a driver update windows comes back saying it could not find a driver software for my device.
I tried different USB ports as well as uninstalling the driver, let windows look for driver update on the internet as well as locally e.g. in %windir%\system32\drivers but no success.

UPDATE: My original installation of windows 7 was done with a KVM switch and a PS/2 to USB converter.
Now after I had put all the parts of my desktop into a new case I started the PC with a standalone USB keyboard.
This was when I got the strange driver issue. As a test I hooked up the KVM switch and the PS/2 converter again and the system came up with a properly recognized keyboard.
This is only a workaround though as I want my system to run with the new USB keyboard without the additional parts in between.
I still don't know why the system behaves the way it does but at least the system is useable again.

 

[zlot]

Windows USB recognition...and lack thereof....

....I wound up reformatting - I was long overdue, anyway, but hated reinstalling all the software - even the minimum. But that's what I did...and still was getting a BSOD for driver power failure issues, or something to that effect. I believe this to be related to the USB issue.
I finally found an intelligent, non-speculative piece of advice. Someone said DON'T OVERCLOCK! Now, I don't know what setup you may have, but if you have a contemporary CPU, even if you're not going out of your way to overclock it, there may be a turbo setting in BIOS where the speed will change on demand. So try disabling that and see what happens.
Also my CPU cooler was failing, and that may have had something to do with it, too.
I've changed my CPU cooler and re-enabled the Turbo setting. So far, so good.
Good luck.

 

[latimerio]

My system is not overclocked.
As I stated in BIOS the keyboard is well recognized.
I can even use the keyboard on the windows boot options menu.
But when windows is up and running the keyboard does not operate anymore and windows says it cannot find a driver.
I have also tried the USB driver general fix but this did not fix the problem either.

 

[zlot]

Yes, I know you see it in BIOS - I did too....at any rate, it's definitely a Windows thing and your only option my be to reformat...sad to say...I've even tried repair to no avail.

 

[KPE]

Another FIX

Had the same issue with my keyboard. Keyboards worked fine in BIOS and boot menu, until the windows logon screen appeared. Windows didn't load a driver, and yellow marks in in device manager no matter what keyboard I connected.

The usb.inf and usb.PNF files were somehow missing from my Windows/inf folder. I restored these from the installation media, and TADA... - it now works again.

 

[mugen10]

I got a customer with same issue. The problem only appears when it is connected to internet "USB Keykoard - obtaining driver from windows update".

If I unplug the ethernet cable, then plug in the USB Keyboard, it works. So just need to disable obtaining driver from windows update.

 

[zarnivop]

I got a customer with same issue. The problem only appears when it is connected to internet "USB Keykoard - obtaining driver from windows update".

If I unplug the ethernet cable, then plug in the USB Keyboard, it works. So just need to disable obtaining driver from windows update.

You're my hero, man. Worked like a charm. Have a beer and know you helped someone across the globe!

 

[killer12]

Had the same issue with my keyboard. Keyboards worked fine in BIOS and boot menu, until the windows logon screen appeared. Windows didn't load a driver, and yellow marks in in device manager no matter what keyboard I connected.

The usb.inf and usb.PNF files were somehow missing from my Windows/inf folder. I restored these from the installation media, and TADA... - it now works again.

Tnx man soo much I had same issue with my logitech mw3 mouse and keyboard !
My pc was missing "USB.inf" file I found it on internet and downloaded it ! Everything work fine now !
(bdw I was overclocking my pc as well with bios,tryed to turn it off no effect)
I hawe lost 5 hours of my life on this !

 

[KaranLK]

I got a customer with same issue. The problem only appears when it is connected to internet "USB Keykoard - obtaining driver from windows update".

If I unplug the ethernet cable, then plug in the USB Keyboard, it works. So just need to disable obtaining driver from windows update.

Thank you soooooooooooooo Much. It solved my problem.