Windows 7 crashing frequently

[avikbhandari]

Hi

I purchased a Dell Laptop in 2008 with Windows Vista and recently upgraded to Windows 7 Home premium. However, after the upgrade (it was a custom upgrade), Windows 7 keeps crashing very often. However, on switching it back on, I dont get any Blue Screen or any error Messages.

Attached is the only file that I can see in the Minidump folder.

Please have a look asap coz I am losing a lot of my work when the computer keeps crashing

Thanks

 

[ttran]

Welcome to SF

The bugcheck indicate this is memory corruption, I would download third party call memtest86, burn it to CD and let it run for at least 7 passes

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.960\061210-23431-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a1a000 PsLoadedModuleList = 0xfffff800`02c57e50
Debug session time: Sat Jun 12 16:31:15.845 2010 (UTC + 7:00)
System Uptime: 1 days 7:26:23.905
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
..............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff88003b860a3, fffff88001d65cc0, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
Followup: memory_corruption
---------

Also, you have some drivers that in need for updating, please do this as wells:
VSTDPV6.SYS, VSTCNXT6.SYS, VSTAZL6.SYS, which are your Conexant SoftK56 Modem Driver, please download and install fresh copy of them

VSTAZL6  VSTAZL6.SYS  Thu Oct 16 07:53:42 2008 (48F69096)
VSTCNXT6 VSTCNXT6.SYS Thu Oct 16 07:52:22 2008 (48F69046)
 VSTDPV6  VSTDPV6.SYS  Thu Oct 16 07:57:45 2008 (48F69189)

Also, plesae update your Ricoh Memory Card Reader driver

rimmpx64 rimmpx64.sys Mon Mar 19 10:09:34 2007 (45FDFEEE)
rimspx64 rimspx64.sys Tue Feb 27 14:10:37 2007 (45E3D96D)
rixdpx64 rixdpx64.sys Mon Mar 26 17:48:23 2007 (4607A4F7)

And, Broadcom 802.11g Network Adapter driver

bcmwl664 bcmwl664.sys Wed Dec 20 02:56:03 2006 (458843D3)

Let us know if you need help

T

 

[avikbhandari]

Hi

I succesfully downloaded and installed the ricoh driver. When I tried to download the conexant driver from the dell website, it gave an error. On investigating with the dell people - there are no errors in my device manager screen. Further I am not sure where I am supposed to download the broadcom driver from.

Further, the number of crashes has increased. One of them reported a bsod which I have attached

 

[ttran]

Hi

I succesfully downloaded and installed the ricoh driver. When I tried to download the conexant driver from the dell website, it gave an error. On investigating with the dell people - there are no errors in my device manager screen. Further I am not sure where I am supposed to download the broadcom driver from.

Further, the number of crashes has increased. One of them reported a bsod which I have attached

Hi there
The bugcheck again indicated this might be memory corruption. Before making any furthur conclusion, please download 3rd party called memtest86, burn it to CD and let it run for at least 7 passes

BUGCHECK:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.759\061710-31137-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a63000 PsLoadedModuleList = 0xfffff800`02ca0e50
Debug session time: Thu Jun 17 10:39:38.130 2010 (UTC + 7:00)
System Uptime: 0 days 10:17:02.859
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C2, {7, 1097, 7f, fffff8a009a76800}
GetPointerFromAddress: unable to read from fffff80002d0b0e0
GetUlongFromAddress: unable to read from fffff80002c791b0
GetUlongFromAddress: unable to read from fffff80002c791b0
Probably caused by : memory_corruption ( nt!MiDeleteSegmentPages+35c )
Followup: MachineOwner
---------

For the network adapter driver, try to find it here. It is time comsuming stuff I agree
http://www.broadcom.com/support/

Regard
Tuan

 

[avikbhandari]

Hi Guys

Thanks a lot with your help. The problem was with a defective RAM. This has now been replaced and the system works fine

Cheers

 

[ttran]

Cheer, I'm glad it helps, thanks for reply us back

Hope you will never see BSODs again, Cheer

~Tuan

 

[basitccp]

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