Windows 7 Crashing Repeatedly

[liquidshokk]

Hi

First post here after seeing the great support you guys have provided to others

I have an issue where my brothers packard bell pc (details against my profile) keeps crashing repeatedly since installing the full cklean install of windows 7.

Previously the RC1 version was installed for a few months and never had any problems. I have followed all of the debugging instructions in the sticky and am getting 'probably caused by: hardware'

Is this the end of the road finding out the cause of the problem as it points to hardware? When the computer has been crashing we've had to hold the power button in to reboot, could this dump just be reporting that as a hardware fault?

I ran whocrashed and it reports WHEA_UNCORRECTABLE_ERROR which as explained above might relate to the hard reboots being performed when it crashes.

Any help would be really appreciated. any other info required let me know.

Thanks

 

[liquidshokk]

Attached is the report that came out of Everest

also included the minidump

 

[liquidshokk]

just seen this in the event viewer - "Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."

Any ideas what driver/firmware it refers to?

 

[zigzag3143]

just seen this in the event viewer - "Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."

Any ideas what driver/firmware it refers to?

Liquid

Hi and welcome

We can really do alot more if we have the dmp not the text of the header. can you use these instructions to find and upload it to us? http://www.sevenforums.com/crash-lo...-nov-generating-memory-dump-hung-process.html

Thanks BTW bugcheck 124 is hardware related but could be the cpu, ram, or a controller.

Ken J+

edit: wrong link. should be http://www.sevenforums.com/crash-lo...-generating-memory-dump-crashing-process.html

 

[liquidshokk]

That details creating the memory dump file from task manager. what app do i create the dump file on? Thanks

 

[Tews]

Navigate to C:/windows/minidump and zip up the .dmp file, then upload it as an attachment to your next post...

 

[zigzag3143]

That details creating the memory dump file from task manager. what app do i create the dump file on? Thanks

Sorry liquid. should have been this http://www.sevenforums.com/crash-lo...-generating-memory-dump-crashing-process.html

KEn J+

and of course Tews beat me again

 

[liquidshokk]

This is the only dump file in the minidump folder

cheers

 

[usasma]

Info on the STOP 0x124 error and some suggestions on what to do: http://www.sevenforums.com/crash-lockup-debug-how/35349-2-int-stop-0x124-what-means-what-try.html

In essence, this is your processor telling Windows that it encountered a problem. Unfortunately, reading the report is difficult, and even if you are successful in reading it, it usually doesn't provide any clear cut results.

I find that these errors are usually one of two things:
- incompatibility (either hardware or driver)
- broken hardware

 

[liquidshokk]

So the vista driver fault bit in the dump isn't really relevant? Does that not confirm for sure that one of my drivers needs updating as it's incompatible? What is the relevance of the kernel processor mentioned, is there a driver directly related to this that I could update?

Thanks

 

[usasma]

Other than the steps suggested in the previous post (and that link that was given), there just isn't that much that you can do.

Check all drivers to make sure that they're designed for Win7. If they're not, then you can't be sure of them.
Check all hardware to make sure that it's not malfunctioning or incompatible with Windows 7. That'll be expensive because there's not that many hardware tests that you can run that will tell you this information.

 

[liquidshokk]

Is there a recommended bit of software for checking every devices drivers to see if they are latest/compatible??

 

[usasma]

None that I know of. It'll require updating each and every driver on your system with Windows 7 drivers (and going out to find Win7 drivers).
And what do you do if an essential piece of hardware doesn't have a compatibile, Win7 driver?

A good place to start for compatibility research is here: http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

 

[liquidshokk]

Thanks for your help, really appreciated. Will get all of the drivers updated tomorrow.

 

[liquidshokk]

Hi

All drivers have now been updated but windows 7 continues to crash randomly. Sometimes this leads to the PC failing to boot requiring hard reboots repeatedly until it boots.

I have attached the latest minidump file which still reports a vista_driver_fault and the hardware fault.

I have read on various sites about a tweak to the voltages in BIOS which has resolved crashing for some people. Im not sure what exactly I should be tweaking so could someone point me in the right direction or suggest some other ideas I can try to get around this problem?

Thanks

 

[liquidshokk]

Can noone help?

 

[zigzag3143]

Can noone help?

LS


Still says hardware. are you overclocking? have you run memtestx86?

give us all the specs for your machine maybe we are missing something


Ken J+


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\122809-31062-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82807000 PsLoadedModuleList = 0x8294f810
Debug session time: Mon Dec 28 04:37:28.156 2009 (GMT-5)
System Uptime: 0 days 0:00:12.031
Loading Kernel Symbols
......................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 856c2024, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 856c2024, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
8905bcc4 828d5fc5 856c2008 8296ec28 8296ec20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8905bce4 828d6def 8296ec20 856c2008 8296ec50 nt!WheapProcessWorkQueueItem+0x56
8905bd00 82874f2b 8296ec20 00000000 845e0020 nt!WheapWorkQueueWorkerRoutine+0x1f
8905bd50 82a1566d 00000001 a43668e8 00000000 nt!ExpWorkerThread+0x10d
8905bd90 828c70d9 82874e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------

 

[liquidshokk]

Thanks

No im not overclocking, wouldnt know how to tbh. I havent changed anything in the bios, so it is the same as it was when running xp.

This issue didnt happen when I was using the RC1 version of Windows 7 and ran happily on that for 3 months or so.

I havent used memtest before but I now have it and will boot from the iso. I guess it should be straight forward then on (?!?)

 

[liquidshokk]

I have been told today by my brother than when the pc is started up sometimes the sound of the fan varies each time. sometimes it stays on as it boots, other times it is quiet after a couple of seconds. The red light on the front of the pc stays on sometimes and occasionally the pc crashes halfway through booting up.

I had a similar issue with the fan on my pc a few months back which was down to the cooling fan/thermal paste which was a nightmare and ended up having to replace the motherboard. In that case though the pc would shut down completely when trying to boot so I hope this isnt relevant in this case as the fan is still spinning even when the pc crashes.

 

[liquidshokk]

Operating System System ModelWindows 7 Home Premium (build 7600)
Install Language: English (United States)
System Locale: English (United Kingdom) Packard Bell NEC PB14305201
System Serial Number: 046307120220
Chassis Serial Number: 50424E
Enclosure Type: Desktop

Processor a Main Circuit Board b3.20 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Hyper-threaded (2 total) Board: NEC COMPUTERS INTERNATIONAL P5S800-VM Rev 1.xx
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 0159 04/25/2005

Drives Memory Modules c,d393.64 Gigabytes Usable Hard Drive Capacity
350.51 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRRW GWA-4161B ATA Device [CD-ROM drive]
LITE-ON DVD SOHD-16P9S ATA Device [CD-ROM drive]
Floppy disk drive

Generic Flash Disk USB Device (1.05 GB) -- drive 3, s/n
SanDisk Cruzer USB Device (16.05 GB) -- drive 2, s/n u, SMART Status: Healthy
ST3200826A [Hard drive] (200.05 GB) -- drive 0, s/n 3ND0ZS9A, rev 3.03, SMART Status: Healthy
ST3200826A [Hard drive] (200.05 GB) -- drive 1, s/n 3ND15AQ0, rev 3.03, SMART Status: Healthy 1024 Megabytes Usable Installed Memory

Slot 'DIMM0' has 1024 MB
Slot 'DIMM1' is Empty

Local Drive Volumes c: (NTFS on drive 0)193.59 GB163.09 GB freed: (NTFS on drive 1)200.05 GB187.42 GB free
Network Drives None detected
Users (mouse over user name for details)
Printerslocal user accountslast logon

Administrator06/11/2009 13:22:19(admin)

Jess01/01/2002 00:04:08(admin)

Mark01/01/2002 00:07:59(admin)

Melissa29/11/2009 17:13:08(admin)
local system accounts

Guestnever

HomeGroupUser$never

LogMeInRemoteUsernever(admin)

Marks a disabled account;

Marks a locked account Microsoft Shared Fax Driveron SHRFAX:Microsoft XPS Document Writeron XPSPort:

Controllers DisplayStandard floppy disk controller
ATA Channel 0 [Controller]
ATA Channel 1 [Controller]
SiS PCI IDE Controller ATI Radeon 9550 / X1050 Series [Display adapter]
ATI Radeon 9550 / X1050 Series Secondary [Display adapter]
LogMeIn Mirror Driver [Display adapter]
Generic PnP Monitor (19.1"vis, s/n F8WC530338568, April 2005)

Bus Adapters MultimediaSiS 180 RAID Controller
SiS 7001 PCI to USB Open Host Controller (3x)
Standard Enhanced PCI to USB Host Controller Realtek AC'97 Audio

Virus Protection [Back to Top] new Group PoliciesAVG Anti-Virus Free None discovered
Communications Other DevicesMicrosoft ISATAP AdapterRealtek RTL8139/810x Family Fast Ethernet NIC primary Auto IP Address: 192.168.0.2 / 24Gateway: 192.168.0.1Dhcp Server: 192.168.0.1Physical Address: 00:134:0C:C8:9CTeredo Tunneling Pseudo-InterfaceNetworking Dns Server: 192.168.0.1 HID-compliant consumer control device (2x)
HID-compliant device (4x)
USB Input Device (5x)
HID Keyboard Device (2x)
HID-compliant mouse
Generic USB Hub
USB Composite Device (2x)
USB Mass Storage Device (2x)
USB Root Hub (4x)
Generic volume shadow copy
G:\
H:\