Windows 7 - DRIVER POWER STATE FAILURE Windows 7

[KaranKhanna23]

Ok so when shutting down my computer it seems to hang at shutting down for ages (time changes) and then I get a BSOD and it says DRIVER POWER STATE FAILURE. It also does this randomly when not shutting down.

I have a Dell XPS, Core i5 (2.4ghz), 6Gigs of RAm, running a legal copy of Windows 7 Home Edition (64bit).

Its fully updated and have previously done a reinstall.

Music also gets stuck in between sometimes

I have attached zip file required for analysis

Anything would be helpfull.

 

[writhziden]

Security Software:

mcagent.exe	c:\program files\mcafee.com\agent\mcagent.exe	5520	8	200	1380	23-03-2012 03:46	11.0.644.0	1.60 MB (1,675,160 bytes)	12-02-2012 00:09

[list=1][*]
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\KaranKhanna23\Windows_NT6_BSOD_jcgriff2\032312-17097-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c3c0?
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`03205000 PsLoadedModuleList = 0xfffff800`03449650
Debug session time: Thu Mar 22 16:13:49.727 2012 (UTC - 6:00)
System Uptime: 0 days 1:53:34.991
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800602b060, fffff80000b9c3d8, fffffa80060721e0}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800602b060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa80060721e0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fa4000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`00b9c388 fffff800`032ef192 : 00000000`0000009f 00000000`00000003 fffffa80`0602b060 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`0328ca6c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34040
fffff800`00b9c430 fffff800`0328c906 : fffffa80`0daa2840 fffffa80`0daa2840 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`0328c7ee : 0000000f`de0d3359 fffff800`00b9cb18 00000000`0006aa77 fffff800`033fa168 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`0328c5d7 : 00000003`b5f0d8c5 00000003`0006aa77 00000003`b5f0d81f 00000000`00000077 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`03279a6a : fffff800`033f6e80 fffff800`03404cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_NETwNs64_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_NETwNs64_IMAGE_pci.sys

Followup: MachineOwner
---------
[/list]

1. Usually related to network, audio, or display card problems.

Start by uninstalling the above drivers and then installing the latest updates from Drivers and Downloads | Dell [United States]

To fully re-install a driver, use the following steps.

1. First, download the latest driver. Then do the next steps.
2. Click Start Menu
3. Right Click My Computer/Computer
4. Click Manage
5. Click Device Manager from the list on the left
6. Find the device you are trying to uninstall by expanding the appropriate set of devices
7. Right click the device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
10. Restart your computer only if Windows asks you to.
11. Install the latest driver for the device.

Alternatively:

1. First, download the latest driver. Then do the next steps.
2. Login as an adminstrative user.
3. Click Start Menu
4. Click Control Panel
5. Click Hardware and Sound
6. Click Device Manager (the last link under Devices and Printers)
7. Find the device you are trying to uninstall by expanding the appropriate set of devices
8. Right click the device
9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
11. Restart your computer only if Windows asks you to.
12. Install the latest driver for the device.

 

[KaranKhanna23]

I have updated all my drivers . Both errors are the same 0x0000009F: DRIVER_POWER_STATE_FAILURE
A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.

Both cite the same driver NETwNs64.sys as the cause of your system crashes. This driver belongs to your Intel Wireless WiFi Link Adapter.


I have 14.2.1.1 version of this

For checking this i went to C:/Windows/system32/Drivers/NETwNs64.sys


Please help me !!!!

 

[writhziden]

Did you update the drivers using the steps I gave?

If you provide more information, I may be able to help more: Dell XPS ???? What model exactly? There are lots of Dell XPS computer models.

 

[KaranKhanna23]

XPS L502X model

6GB RAM
2.4 Ghz i5 processor
500GB HDD

 

[writhziden]

I tried to check Dell's support site, but their server is currently down. I'll have to look into this for you later.

Found it.

• Wireless: Drivers and Downloads | Dell [United States]
  
• Audio: Drivers and Downloads | Dell [United States]

Use the steps in my previous post to update or re-install the drivers.

1. First, download the latest driver. Then do the next steps.
2. Click Start Menu
3. Right Click My Computer/Computer
4. Click Manage
5. Click Device Manager from the list on the left
6. Find the device you are trying to uninstall by expanding the appropriate set of devices
7. Right click the device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
10. Restart your computer only if Windows asks you to.
11. Install the latest driver for the device.

Alternatively:

1. First, download the latest driver. Then do the next steps.
2. Login as an adminstrative user.
3. Click Start Menu
4. Click Control Panel
5. Click Hardware and Sound
6. Click Device Manager (the last link under Devices and Printers)
7. Find the device you are trying to uninstall by expanding the appropriate set of devices
8. Right click the device
9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
11. Restart your computer only if Windows asks you to.
12. Install the latest driver for the device.

 

[KaranKhanna23]

Well Intel (R) Centrino(R) WireLess -N-1030 is what i have

I dont have Dell Intel Centrino Advanced-N 6230

 

[writhziden]

Applies to
Intel Centrino Advanced-N 6230
MOD-SRV,SW,XPS,L511Z
Intel Centrino Wireless-N 1030
Dell Device
MOD-SRV,SW,XPS,L502X
Intel Centrino Wireless-N 1000 Intel Centrino Wireless-N 1030 Intel Centrino Advanced-N 6230
MOD-SRV,SW,VOS,3450
Intel Centrino Wireless-N 1030 Intel Centrino Advanced-N 6230
MOD-SRV,SW,INSP,N4110
Intel Centrino Advanced-N6230
Intel Centrino Wireless-N 1000

The quote was taken directly from: Drivers and Downloads | Dell [United States]

 

[KaranKhanna23]

well the moment i click uninstall to uninstall the driver it goes to "not responding" state.

After that i click Ctrl Alt Del and end that program

Then i visit that thing again and this time instead of uninstall it shows install . Does this mean it has been uninstalled?

Cant i directly run this exe file . Wont it automatically update the driver is it necessary to delete the existing driver first ?

 

[writhziden]

It sounds like your existing driver is corrupted. That is why the uninstall is recommended. When they do not cleanly uninstall, this is further evidence of the drivers being corrupted. You may have to uninstall in http://www.sevenforums.com/tutorials/69585-safe-mode.html and then try installing in Safe Mode.

If you cannot install in Safe Mode, restart into Normal Mode and install the updated drivers after Windows has re-installed the drivers.

 

[KaranKhanna23]

ok i went to Network Devices in Device Manager and then uninstalled Intel (R) Centrino(R) WireLess -N-1030


Then i tried installing the updated driver which i downloaded . Everything went fine except at the last part of the installation this came

Error 1722 There is a problem with this Windows Installer package. A program run as a part of the setup did not finish as expected

 

[writhziden]

Make sure your Windows installation is working as it should:

• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

 

[KaranKhanna23]

It did not show any integrity violations after the first run .

One more thing I went into Safe mode to uninstall that 1030 driver. After that in safe mode itself i tried installing the downloaded driver but an error came regarding some installation not permitted. So i switched back to normal mode and tried installing that downloaded driver after which that 1722 Error came up.

Also when i went back to Device Manager--->Network Adapters i see Inter 1030 Driver being showed up again

After i have uninstalled it it should get displayed ryt?

 

[writhziden]

Windows will install it on startup. That was one of the things I was worried about. Can you now uninstall it and delete the driver software via the check box in normal mode without it becoming unresponsive?

 

[KaranKhanna23]

Yes it got uninstalled

Now should i restart my lappy?

 

[writhziden]

No, don't restart this time. Just run the update installer and then see how the system responds. I guess ignore the error you get at the end for now...

 

[KaranKhanna23]

I tried to run the installer it doesnt work that error 1722 comes up and after clicking Ok to that whole installer rolls back and it doesnt get installed . This thing cant be ignored

Also i have restarted my system and now i m unable to c Inter 1030 option in network adapters . I hope i have that driver in my driver CD which these people have given me wen i bought this lappy

 

[writhziden]

Drivers and Downloads | Dell [United States] should contain the original driver.