Solved Windows 7 Home Premium 64bit BSOD help!

[pnfire1235]

Have had multiple BSOD all starting with trying to open firefox 3.6.12. My laptop is a HP Pavilion dv4-2160us with an i5 and 4 gigs memory and 320 gig hard drive. Have attached dump files. And my OS is OEM with the laptop bought in early June 2010

Thanks in advance for any help anyone is able to give!

 

[Jonathan_King]

Hello,

Could you follow our BSOD sticky here? http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Thanks!

~JK

 

[pnfire1235]

JK

I edited the post sorry about that

 

[reventon]

Hi,

The process running at the time of your latest BSOD = quwklmx.exe

This program appears to be malware. Personally I would back up your data and re-install Windows to be sure you have got rid of the malware completely.

However, if you don't wish to go down that path you can start by running MBAM to try and remove the malware - Malwarebytes' Anti-Malware: Malwarebytes

Regards,
Reventon

BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 25 09:03:32.586 2010 (GMT+13)
System Uptime: 0 days 0:14:00.460
BugCheck F4, {3, fffffa8005b33040, fffffa8005b33320, fffff800025cd5d0}
Probably caused by : smss.exe
PROCESS_NAME:  quwklmx.exe
BUGCHECK_STR:  0xF4_quwklmx.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`05b33040 fffffa80`05b33320 fffff800`025cd5d0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 25 08:48:29.756 2010 (GMT+13)
System Uptime: 0 days 1:07:03.927
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000000`000000dc 00000000`00000002 00000000`00000001 fffff800`02e9a055
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Nov 24 21:10:19.828 2010 (GMT+13)
System Uptime: 0 days 0:00:42.999
Probably caused by : ntkrnlmp.exe ( nt!output_l+31b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`02eaff4b 00000000`00000000 00000000`000002e0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Nov 24 07:52:19.182 2010 (GMT+13)
System Uptime: 0 days 23:47:08.727
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000000`000000dc 00000000`00000002 00000000`00000001 fffff800`02ead055
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Nov 21 12:21:34.890 2010 (GMT+13)
System Uptime: 1 days 1:54:36.435
Probably caused by : ntkrnlmp.exe ( nt!ObpCreateHandle+29a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  WTouchUser.exe
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`0316e72a 00000000`00000001 00000000`00000018
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 18 20:48:42.989 2010 (GMT+13)
System Uptime: 0 days 0:01:01.534
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000000`000000dc 00000000`00000002 00000000`00000001 fffff800`02e9a055
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 18 20:01:00.570 2010 (GMT+13)
System Uptime: 0 days 2:19:45.116
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42837 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
Bugcheck code 00000050
Arguments fffff880`09294928 00000000`00000000 fffffa80`0582d012 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 18 17:37:04.524 2010 (GMT+13)
System Uptime: 0 days 0:04:25.069
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42837 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
Bugcheck code 00000050
Arguments fffff880`094a5928 00000000`00000000 fffffa80`0584b058 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 18 17:31:55.454 2010 (GMT+13)
System Uptime: 0 days 0:01:18.000
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000000`000046dc 00000000`00000002 00000000`00000001 fffff800`02ea1055
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 18 17:29:58.315 2010 (GMT+13)
System Uptime: 0 days 0:16:48.860
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42837 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
Bugcheck code 00000050
Arguments fffff880`0a392928 00000000`00000000 fffffa80`0584a058 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 18 17:12:32.615 2010 (GMT+13)
System Uptime: 0 days 0:02:09.786
Probably caused by : ntkrnlmp.exe ( nt!KiRequestProcessInSwap+60 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`02e2c330 00000000`00000000 ffffffff`ffffffff
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 18 17:09:41.259 2010 (GMT+13)
System Uptime: 1 days 20:14:01.805
Probably caused by : ntkrnlmp.exe ( nt!KiRequestProcessInSwap+60 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000000`1eea7000 00000000`00000002 00000000`00000001 fffff800`02e12330
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/font]

 

[Corrine]

Prevx describes QUWKLMX.EXE as "cloaked malware", which is another term for rootkit. Your best bet is to follow reventon's advice.

 

[pnfire1235]

Fixed!

I ended up reinstalling windows because when malwarebytes deleted the rootkit my computer went into a restart loop. Works great now problem solved. Thank you for your help!