Windows 7, iTunes and iPhone

[brewerma]

Big suprise after backing up iPhone and attempt to restore.
iTunes 64-bit could not restore properly and I lost a generation of backups
Backup in iTunes64 in Vista
Any other experiences?

 

[zigzag3143]

Big suprise after backing up iPhone and attempt to restore.
iTunes 64-bit could not restore properly and I lost a generation of backups
Backup in iTunes64 in Vista
Any other experiences?

sure where would you like to start. itunes 9.01 crashes in abt 1/3 of users. uninstalling doesnt work. re-installing doesnt help. Only thing that seems to help is to re-install older version of itunes. 9.01 also has problems sync'ing.

Ken

 

[Adrian]

Big suprise after backing up iPhone and attempt to restore.
iTunes 64-bit could not restore properly and I lost a generation of backups
Backup in iTunes64 in Vista
Any other experiences?

Welcome to Windows 7 Brewerma,
Please state the nature of your issue with ITunes.
Is this an install issue?
A sync issue?
Did you back up your ITunes Library?
Provide us with more information so that we provide you with adequate support.
Regards,
Adrian

 

[brewerma]

Adrian.....
I want iTunes to work..
Backed up iPhone on iTunes 9.0.1.8 64 bit on Windows 7
Backed up iPhone on iTunes 9.0.1.8 64 bit on Vista
Win7 restore did not work; hung and locked iPhoner to be restored
Vista restore worked
No problem with other mainstream apps on Win7, only iTunes
I want Win7 iTunes to work..
Any suggestions...

 

[Adrian]

Adrian.....
I want iTunes to work..
Backed up iPhone on iTunes 9.0.1.8 64 bit on Windows 7
Backed up iPhone on iTunes 9.0.1.8 64 bit on Vista
Win7 restore did not work; hung and locked iPhoner to be restored
Vista restore worked
No problem with other mainstream apps on Win7, only iTunes
I want Win7 iTunes to work..
Any suggestions...

Hello Brewerma, I do empathise with you, believe me when I say there have been an exceptional amount of users who are having serious issues.
I along with more senior and experienced members will help to resolve your issue. First things first:

1. What was the outcome of your ITunes Install?
2. Is the IPhone recognised by your computer "MY COMPUTER"
3. Do you hear the connection when you dock/connect your IPhone?
4. Are you capable of making screen shots?

I'm uploading some images that you can see what we are looking to confirm, I'm mainly interested in seeing if ITunes installed the mobile device driver, and if ITunes installed and is running the proper services.
So we have some work ahead of us

Regards,
Adrian

 

[brewerma]

iTunes installs Win7x64; Does not work

I was gaining confidence in Apple with the iPhone and iTunes synch.
Quickly losing ground with their inability to provide software that works
Recent version 9.1.0.25 does not work on Vistax64 or Win7x64
i.e. Can not synch the apps

Any success stories out there?

 

[sygnus21]

Hi brewerma,

I've used/using the 9.1 driver under Vista x64 without any problems. I see you have a 64-bit OS, did you download the 64-bit version of iTunes? Also 9.2 just came out try those, but again, make sure you grab the 64-bit version. I'm using them now on Windows 7 Ultimate x64 without issue.

Good luck.

Edit - I don't have an iPhone, just an iPod classic, so...

 

[Adrian]

I was gaining confidence in Apple with the iPhone and iTunes synch.
Quickly losing ground with their inability to provide software that works
Recent version 9.1.0.25 does not work on Vistax64 or Win7x64
i.e. Can not synch the apps

Any success stories out there?

Hello there, you started another thread earlier to which I gave a detailed response.
Follow the attached link for resolution of your issue: http://www.sevenforums.com/software/32549-windows-7-itunes-iphone.html

 

[brewerma]

Adrian.
I read all the screens you sent. All the services and USB connections etc seems to be functioning. Problem is in the software handing 150 applications which hangs up.
I fell back to Vista in the same iTunes 9.0.2 release which now appears to work. Windows 7 just hangs up; perhaps iTunes does not keep the computer operating and Win7 goes to sleep?

 

[Adrian]

I was gaining confidence in Apple with the iPhone and iTunes synch.
Quickly losing ground with their inability to provide software that works
Recent version 9.1.0.25 does not work on Vistax64 or Win7x64
i.e. Can not synch the apps

Any success stories out there?

Clarify for me, apps don't synch. They either install, or update!

 

[brewerma]

Adrian,
I noticed you are a skilled senior member. iTunes synch's contact's, calendar's, movies, .....and applications with the iPhone. The synch process certaining installs applications, copies movies, merges's contacts etc.
iTunes has problems in windows 7; perhaps with large synch operations.
I want it to work in Win7x64; Will try XP mode next.....

 

[Adrian]

10/7

 

[smheller09]

I just installed the latest itunes and i didn't have a bit of trouble installing the 64 bit one

 

[Adrian]

Power Settings.

This is Brewer quote! "I fell back to Vista in the same iTunes 9.0.2 release which now appears to work. Windows 7 just hangs"

Suggest you check your power settings. If updating 150 apps its possible if powersettings are set to power saver the pc shuts down before completion of update.

 

[dkmurphys]

I have the same problem. In response to your questions everything is alright except that my iPod does not show up in My Computer. The services and drivers are correct however.

 

[Adrian]

Welcome to Windows 7 (SEVEN) Support Forum.
All members are eager to provide support.
To provide support service please provide us with your system specifications.
You may use the bottom of the left of your screen to fill out your specifications.
Best Regards,
Adrian

 

[Adrian]

I have the same problem. In response to your questions everything is alright except that my iPod does not show up in My Computer. The services and drivers are correct however.

dk, would you please show me the driver in "Device Manager"?
Thanks,
Adrian

 

[dkmurphys]

My system specs have been updated.

Attached is a screen shot of my driver and another of the services.

The iPod is recognized in itunes but I receive the attached error.

The iPod does not show up in My Computer but shows up as a camera under devices (attached)...

I have the 64 bit version of iTunes installed (without any errors).

 

[brewerma]

Adrian,
my prior reply alluded to the power setting. Vista and Win7 run on the same computer with the same power settings. Does/should iTunes keep the session active while it is running so the power settings don't shut down the computer? It would seem unusual to have to change the power settings for only iTunes..

 

[Adrian]

Adrian,
my prior reply alluded to the power setting. Vista and Win7 run on the same computer with the same power settings. Does/should iTunes keep the session active while it is running so the power settings don't shut down the computer? It would seem unusual to have to change the power settings for only iTunes..

Brewerma, windows 7 power settings are different, depending on your settings, ie: if you have power saver selected and you perform a synch, depending on how many files etc. power saver will shut down. If you use performance settings as I do, your system will not shut down on its own. As you said, you have a 150 apps, I use 40 apps and my synch/updates take 20 minutes. 150 apps must take over an hour!