Windows 7 - recovered from an unexpected error

[Oldpepper]

Hi everybody,

I have a problem with my Windows 7. When I restart or shut down my computer, it failed most of the time. I have to press the button to swich it to off. The following message appears when I open it again.

Windows has recovered from an unexpected error

​

Problem signature:​

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 3084
​

Additional information about the problem:​

BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80045073A0
BCP3: FFFFF80003FD9518
BCP4: FFFFFA8004FC21D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
​

Files that help describe the problem:​

C:\Windows\Minidump\012510-16177-01.dmp
C:\Users\MDL\AppData\Local\Temp\WER-237449-0.sysdata.xml
​

Read our privacy statement online:
​

Windows 7 Privacy Highlights - Microsoft Windows
​

If the online privacy statement is not available, please read our privacy statement offline:
​

​

​

​

C:\Windows\system32\en-US\erofflps.txt


Do you have any solution to fix this?

Thanks a lot
​

 

[Oldpepper]

(d) Any idea?

Thank!

 

[usasma]

Looks like the drivers for your BridgeCo 1394 (Firewire) Audio device (Focusrite Audio Engineering | US Site | Support | Updates & Drivers: Saffire)

Please uninstall the drivers for this card, then download and install the latest Win7 drivers from the above link.

If the BSOD's continue, check to ensure that the drivers are Win7 compatible and that they are the latest release. If so, then it's likely that there's a problem with the card itself.