Windows 7 Ultimate 32 bit restarts irregularly

[Yip]

Hello,

I have a problem with win 7 that restart irregularly, without any pattern.
I mean, it can run at a stretch for say, 3-4 hrs & then the screen blacks out & suddenly

restarts, whereas sometimes it just restarts-reach the desktop-& restarts again!

Its totally unpredictable, suddenly the PC restarts.
I hope i'm able to make some sense, sorry, if i don't!.

This has been going on atleast for past one month, but now its just not possible to ignore this as my entire work gets hit badly & I fear i could end up getting some hardware fried in this process.

Pl let me know what other details you would require, to investigate this.

Also, i thought of getting a format/reinstall done but i just don't feel like.
I tried doing a "Startup Repair" from System Recovery Options, as somebody suggested here on the forum, but when i click on the same it says - no errors found!

Kindly help!

View attachment 388062

 

[torchwood]

Hello Yip,
Sounds more like a BSOD problem, please follow the link below and post the required info.

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Roy

 

[Yip]

hello yip,
sounds more like a bsod problem, please follow the link below and post the required info.

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

roy

Hi Roy, just to clarify, i don't actually get a blue screen(which i think you get in a BSOD), instead the screen blacks out & restarts.

Anyways, i'm attaching the info as required.
View attachment 387929

PS: Is there any way to know if this is a hardware issue?(The PC doesn't heats up, i had cleaned the fans recently)

Thanks,
Yip

 

[axe0]

You are running a Dell Product ID (PID) on a Gigabyte board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Saurabh
Registered Organization:   
Product ID:                [COLOR="Red"]00426-OEM-8992662-00400[/COLOR] <-- Dell PID on Gigabyte board
Original Install Date:     1/17/2013, 3:25:26 AM
System Boot Time:          6/12/2016, 11:33:48 AM
System Manufacturer:       Gigabyte Technology Co., Ltd.

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

 

[Yip]

Hey, thanks axe0, for the reply

Can you please clarify "You are running a Dell Product ID (PID) on a Gigabyte board". so you mean the PID is of a copy already installed on a Dell PC?

So the only option is to install a new copy of windows now?
(Sorry, if i might be repeating few things, as i'm trying to get it)

Many thanks again.

 

[axe0]

Your activation is OEM SLP, OEM SLP is a kind only used for preinstallations with laptops.
The way it works is by activation through the BIOS, the BIOS holds a SLIC table that holds the activation details what makes it possible to install Windows on preinstalled laptops without activation problems.
As the OEM SLP activation is preinstalled in the BIOS by the manufacturer it is bound to 1 motherboard only and cannot be used on any other motherboard regarding if it is the same manufacturer.
The OEM SLP is from Dell and the retail motherboad is Gigabyte, an OEM SLP cannot be activated legally on a retail motherboard and that is why your installation is counterfeit.

Just filling in a OEM SLP product key is not possible, certain things have to be modified in order to use the product key and these modifiations can cause many problems explained above.
The only way to get rid of these modifications is by formatting the hard drive and clean installing Windows again using a genuine activation.

Besides of this all we also do not provide support for piracy per the Forum Rules so the only option currently to receive support is by performing a format (after backing up your data) and clean install with a genuine activation.
All reputable forums do not support piracy in literally any way someone could think of so going to a different forum to ask for help won't be an option.

 

[Yip]

Your activation is OEM SLP, OEM SLP is a kind only used for preinstallations with laptops.
The way it works is by activation through the BIOS, the BIOS holds a SLIC table that holds the activation details what makes it possible to install Windows on preinstalled laptops without activation problems.
As the OEM SLP activation is preinstalled in the BIOS by the manufacturer it is bound to 1 motherboard only and cannot be used on any other motherboard regarding if it is the same manufacturer.
The OEM SLP is from Dell and the retail motherboad is Gigabyte, an OEM SLP cannot be activated legally on a retail motherboard and that is why your installation is counterfeit.

Just filling in a OEM SLP product key is not possible, certain things have to be modified in order to use the product key and these modifiations can cause many problems explained above.
The only way to get rid of these modifications is by formatting the hard drive and clean installing Windows again using a genuine activation.

Besides of this all we also do not provide support for piracy per the Forum Rules so the only option currently to receive support is by performing a format (after backing up your data) and clean install with a genuine activation.
All reputable forums do not support piracy in literally any way someone could think of so going to a different forum to ask for help won't be an option.

Thanks axe0 for the detailed explanation.

 

[axe0]

FYI, using install media from torrents is a very easy way for criminals to infect your system and do only more harm.
I recommend that you dump the installation media and get a clean one.

 

[Yip]

Hello,

I have reinstalled Win7, but it seems the problem has still not resolved.

The PC has restarted 3-4 times, since i have formatted and reinstalled win7, this evening.

I have not yet installed SP1 update, since i'm unsure now whether I should proceed doing that, as lot of time has been spent on this issue.

Should I install the updates first or instead upload the new BSOD files.

Kindly suggest.

 

[torchwood]

please post the results from this tool
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[Yip]

Posting the results from the MGADiag Tool

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {5A484062-63D5-4A94-A0CB-D3FCC3AE5C6F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5A484062-63D5-4A94-A0CB-D3FCC3AE5C6F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1042733622-872910772-698602121</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H61M-D2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20120518000000.000000+000</Date></BIOS><HWID>76BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-1702016
Installation ID: 019085085503238221932485800071516112200906537004540455
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/19/2016 8:47:52 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAln0cRvwMPkJyOGI0St1WH+rNzppSfi5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
MSDM GBT GBTUACPI
ASPT GBT PerfTune
SSPT GBT SsptHead
TAMG GBT GBT B0
SSDT INTEL PPM RCM
MATS MATS RCM
SLIC ACRSYS ACRPRDCT

 

[axe0]

It doesn't look like you have a genuine installation.

 

[ChrisStayner21]

The details are the same this time. You still have a illegitimate copy of Windows installed. You cannot receive help here until that is solved with a genuine installation meaning that you will likely have to buy a copy of Windows to install.